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Customer Service Jobs Adelaide - 12 results

SA > Adelaide

Branch Manager & Relieving Manager SA Adelaide Area

Commonwealth Bank

Please note this is an expression of interest for opportunities we are looking to fill in the near future. Express your interest and we will keep you posted when a role matches your experience and capability, and we will walk you through the next steps when the door opens. Do work that matters Branch Manager As Branch Manager you'll be passionate about leading your team to deliver exceptional service to our diverse range of customers. Using your expertise in motivation, you'll coach your team in offering a range of lending, deposit and wealth management products and services to both new and existing customers. Relieving Manager As Relieving Manager you'll be passionate about leading your team to deliver exceptional service to our diverse range of customers. Using your expertise in motivation, you'll coach your team in offering a range of lending, deposit and wealth management products and services to both new and existing customers. As a trusted figure in your local community, we'll empower you to build strong networks and develop new and innovative business opportunities for your team. This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience to over 10 million of our personal and small business customers. Supported by world class technology, we're able to offer market-leading products that best suit their financial needs and goals.   What will help you succeed? We're looking for a highly motivated candidate with the ability to lead a team to achieve great outcomes in a busy and driven environment.  This, along with a proven successful track record in sales, leadership skills and the ability to develop and mentor a team are essential to the role. You'll be the benchmark for your team, always acting with integrity and placing the customer at the heart of all of your decisions.  If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Risk Consultant

Allianz

Risk Consultant/ Senior Risk Consultant - Technical Division | South Australia - Adelaide/ Regional Combine your engineering qualification & insurance knowledge to good effect Conduct pre-underwriting/ pre-renewal risk reviews of Allianz accounts Home-based field role covering South Australia Let's care for tomorrow. For challenging business as usual. Do you want to work in a high-trust culture where you'll feel empowered to make decisions that result in impact? The Allianz Group gives over 76 million people in 70 countries around the world the confidence they need in life's important moments. In Australia, more than 3 million policy holders rely on us for car insurance, home insurance, travel insurance, CTP, business or life insurance. As a Risk Consultant/ Senior Risk Consultant and a member of the National Risk Management team, you will be responsible for providing operational risk consulting services to our Allianz Australia staff, underwriters, customers and other intermediaries. The role will require regional and possibly interstate travel at times. You'll be responsible for: Conduct site inspections, completing surveys and all associated reports including risk recommendations, post loss and desk-top reviews. Respond to technical enquiries from Allianz staff in respect to loss control services, participating on projects as required. Manage and develop relationships with internal and external customers. Manage all expenses associated with position to plan including Tool of Trade Motor Vehicle in accordance with Allianz policy. Identify, communicate and help facilitate areas for continuous improvement of processes including across people and tools. Important to your success: Tertiary qualifications in a relevant discipline, including engineering and/or risk management would be expected. Experience in a technical, risk management or advisory role, such as Underwriter, Loss Adjuster or Claims Assessor, within a general insurance company would be expected. If you possess no/ limited insurance experience, we will be looking for the capacity to transition to the industry swiftly and the right characteristics to adapt to a corporate culture. Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions. Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making. Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands. Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence. What's on offer? Access on-demand lifelong learning and take control of your career development. Learn through being supported and encouraged to take on new challenges that will help you to develop new skills Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes We understand about work-life balance, we are always willing to discuss flexible working options with our employees. Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products. Having responsibility for the South Australia region, you will be working from your own home, although there is an office in Adelaide which you are welcome to work out of. You will be reporting to a State Manager in Perth and will be a member of a 20+ team across the country. About us Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers #LI-ALLIANZAU

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Work type
Full-Time
Keyword Match
... risk consulting services to our Allianz Australia staff, underwriters, customers and other ... working from your own home, although there is an office in Adelaide which you are welcome to work out of. You will be ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Customer Banking Specialist Golden Grove

Commonwealth Bank

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster: 5 days, 4 hours p/day (20 hrs p/week). Do work that matters As a Customer Banking Specialist, you'll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer needs, you'll also advise them around products that could improve their financial wellbeing.   Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience.       See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology.   What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Regional Manager, Small Business Banking SA

Commonwealth Bank

SA Adelaide City location Leadership role supporting our team of Small Business Bankers to provide exceptional service to customers Opportunity to join CBA during a time of business banking growth Do work that matters: Small Business Banking is the business bank for Small Businesses. It is part of Business and Private Banking. In Small Business Banking we cultivate strong connections with our communities and customer by: Building deep connections, Having compelling proposition and Exceptional Execution. We focus on creating a seamless customer experience that provides our customers with the banking experience they want and expect. Our customer obsession is evident in everything we do. The CommBank Small Business team have a passion for helping Australian small businesses succeed. The Small Business Banking team knows CBA products and services inside-out and can tailor a solution that meets our clients' needs. See yourself in our team: The key focus of the Small Business Regional Manager is to play a leadership role in supporting our team of Small Business Bankers in your region in providing exceptional service to customers. You will also utilise your commercial acumen to increase business banking capability, including everyday cash flow of this important customer segment. The position partners closely with our Retail & Business Banking teams at a senior level to drive better customer experiences and deliver on strategy priorities. You will act as a coach and mentor to our Small Business Bankers in branch as well as being a supporting resource for our Retail & Business Bank stakeholders in helping small business customers achieve their goals. You will also play a key leadership and coaching role in managing a pipeline of customer opportunities. You will report to the State Executive Manager Your responsibilities: Build a strong & supportive customer centric culture to deliver exceptional service to small business customers Train & coach bankers to identify and provide valuable insights and solutions to small business customers by understanding business drivers, life stages and cashflow needs Support customers' growth aspirations or funding needs by providing commercial finance for existing customers Build strong, collaborative relationships with OneCommbank partners to have greatest impact on our business customer wellbeing and assist in driving growth in small business segment Accountability for Small Business results and driving performance in your branch by reviewing performance against key business measures, managing pipeline, planning focused activity, developing action plans with leader and coaching branch colleagues. Manage your team's pipeline of opportunities (both managed by yourself and specialists assigned to your customers) Proactively plan & prioritise activities to achieve strategic priorities and Small Business team KPIs We're interested in hearing from people who: Previous experience in a sales management/leadership role Ability to coach effectively around behaviours, sales process and product knowledge Sound stakeholder engagement/management skills Experience working with business banking products (though not essential) Strong commercial and market awareness around small business Our culture At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
SA Adelaide City location Leadership role supporting our team of Small Business Bankers to provide exceptional service to customers Opportunity to join CBA during a time of business banking growth Do work ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Customer Support Assistant Modbury

Commonwealth Bank

Pease note this is a part time opportunity offering 30 hours per week. Flexibility is key Monday - Friday. What will you do? As a Customer Support Assistant you'll help our customers realise their financial goals by conducting financial health checks. By identifying particular needs and understanding our customer's future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... a culture of integrity and accountability by placing the customer at the centre of everything we do. See ... we're putting our customer's needs first. Whether you're passionate about customer service, driven by data, ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Customer Service Opportunities SA Northern Area

Commonwealth Bank

Please note this is an expression of interest for opportunities in our Customer Service Network team in our SA Northern Area. Monday - Friday flexibility is key; 20hr per week - 4 hrs a day. Do work that matters The Customer Service Network Team serves on the frontline in our retail branches. You'll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs. You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. Previous banking or finance experience will be helpful but absolutely not essential. Express your interest and apply now. We will keep you posted when a role matches your experience and capability, and we will walk you through the next steps when the door opens. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... the door opens. Whether you're passionate about customer service, driven by data, or called by creativity, ... and energy. One where making a positive impact for customers, communities and each other is part of our every ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Flexible Hours - Uber Driver

Uber

W ho we are: Help riders get around town by using Uber and get the fares you make each trip paid weekly into your account. Using the Uber app is a great way to earn cash on your schedule. The more you drive, the more you can earn. It's simple and perfect for those looking for flexibility. What you need to know: Earn on your own terms: Whether you're supporting your family, saving for something big, or love the idea of being your own boss, it's a flexible way to earn. Flexible schedule: Make your own schedule and drive any time; day or night. Drive with confidence: We design technology that helps make millions of rides safer every day. Get paid weekly: Get earnings deposited into your bank account weekly. Requirements : You're at least 21 years old Have access to a vehicle that meets Uber's vehicle requirements You have held a valid full driver's licence in your state or territory for at least 12 months You're listed as an insured driver for the vehicle you wish to drive Pass a background check and have the right to work in Australia You're friendly and excited to earn money on your schedule! Additional Information: Anyone can drive using Uber. Remember, the best job isn't a job - it's driving with Uber!

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Work type
Part Time
Keyword Match
W ho we are: Help riders get around town by using Uber and get the fares you make each trip paid weekly into your account. Using the Uber app is a great way to earn cash on your schedule. The more you drive, the more ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Sign Up to Earn with Uber Eats - $300 signup offer*

Uber

Do you have a car, motorbike, scooter or bicycle? Then, you can start making money on the go with Uber Eats by bringing people the things they love. Sign up and complete 20 deliveries before 31 June, 2021 and you could make an extra $300. Terms and conditions apply. Deliver when it suits you Be your own boss, and choose when and how much you work. For a few hours in the mornings, at night, or just on weekends - it's up to you. Get paid weekly Get your earnings deposited into your bank account weekly. REQUIREMENTS Delivering by Car 1. Be at least 18 years old or older 2. Hold a full Australian or eligible overseas driver's licence 3. Have third party property or comprehensive insurance for your car 4. Ensure your car is currently registered 5. Access to a 1990 year or newer car Delivery by Motorcycle or Scooter 1. Be 18 years old or older 2. Hold a full Australian or eligible overseas motorcycle licence 3. Access to a 1990 year or newer motorcycle 4. Ensure your motorcycle is registered 5. Have third party property or comprehensive insurance for your motorcycle Delivering by Bicycle 1. Be 18 years old or older, and be fit and able to ride a bicycleAll delivery partners must pass a background check and have the right to work in Australia. The health and safety of our community is our priority Drivers and delivery people are providing essential services around the world, from helping essential workers get around to delivering meals to people staying home. As they help our communities through this crisis, helping them stay safe is our priority. Find out more about the steps we are taking to keep our community safe at http://www.uber.com/au/en/coronavirus

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Work type
Part Time
Keyword Match
... health and safety of our community is our priority Drivers and delivery people are providing essential services around the world, from helping essential workers get around to delivering meals to people staying home ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Client Service Consultant - Personal Banking

Macquarie Group

Are you passionate about delivering exceptional client experiences? Join our fast moving and ever-changing environment and get the opportunity to take ownership and accountability for your workload. You will still be part of a supportive, high performing team, with all the technology and training provided to set you up for success. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management in order to work to deadlines and to meet our customer's needs while liaising with other team members to deliver optimal solutions. As a passionate people person, you'll also bring the following skills and experience: experience in a contact centre role, gained from Banking or Financial Services or another highly regulated industry professional and engaging communications skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to follow processes the ability to problem solve and a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply via the link below. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Learning & Development Consultant

Allianz

Allianz is THE HOME for those who DARE to empower people to grow. Do you see helping others to grow, as a way for you to grow too? Do you want to make a difference and to help people be the best that they can be. We have some new positions in our L&D team created to support a recent acquisition. The roles are commencing as 12 mth contracts and will report to a L&D Manager with the primary purpose of the role in providing assistance and guidance to managers across the organisation, using technical and professional skills / knowledge, on a range of Learning & Development policies, programs and practices. You'll work with a highly experienced leader, who provides her reports with a good balance of autonomy and support, strongly focused on empowering the team to undertake their roles and be high performers. You'll be responsible for: · Facilitating Induction programs, coaching and supporting new starters on Allianz products and systems, whilst promoting our People Attributes and customer centric focus. · Facilitating Interpersonal Skills training in line with career development program · Instructional design of training materials for cross training and product training purposes using blended learning approaches · Designing and developing training programs in response to identified business needs, legislation and internal policies and procedures · Coordination of the training as well involvement in assigned national projects · Working closely and maintaining strong business partnerships with internal stakeholders To be successful in this role you should have: · Certificate IV in Training and Assessment and or relevant tertiary qualifications · Prior experience within Financial Services, and ideally insurance so armed with a good understanding of technical concepts/terminology in this industry · A demonstrated solid track record in facilitation of large groups. · Ability be able explain and simplify complex elements · Instructional design skills and experience so able to build training programs to fit business requirements · Excellent written and verbal communication skills · Ability to work autonomously and collaboratively in a team environment · Advanced knowledge of Microsoft Office programs inc powerpoint and excel to be able to format and produce training · Adaptability, flexibility and preparedness to work with ambiguity, in a dynamic environment responding to emerging risks, project challenges and meet deadlines What's on offer: You'll join a highly experienced and wonderfully supportive, L&D team, working closely with senior leaders who have a wealth of experience for you to tap into and learn from. The company is massively transforming our L&D function on the understanding that the capability of our people is critical to our success. You'll be joining a company with ambitious goals in this area and looking to do great things. You'll be joining a company that genuinely cares about your wellbeing and that puts people first, working in a high trust culture where you'll feel empowered to make decisions that result in impact and where you'll be able to take deep ownership of your work. This is an environment where you'll feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging. You'll learn and grow through being supported and encouraged to take on new challenges that will help you to develop new skills. About us Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role #LI-AllianzAU

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Work type
Full-Time
Keyword Match
... , whilst promoting our People Attributes and customer centric focus. · Facilitating Interpersonal Skills ... tertiary qualifications · Prior experience within Financial Services, and ideally insurance so armed with a ...
2 months ago Details and apply
2 months ago Details and Apply
SA > Adelaide

Client Care Case Manager

Macquarie Group

Are you passionate about client experience? Do you thrive on on providing world class client care and working in a collaborative team? Do you enjoy investigations and understanding the root cause of issues? The Client Care team is part of our People, Culture and Client Experience business unit within Banking and Financial Services and is responsible for the timely and empathetic resolution of client complaints from across multiple channels. You will be working closely with clients to build trust and understand their situation, then using your investigative skills to uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure timely and resolution to our clients, as well as participate in regular team workshops to enable continuous process improvement in delivering exceptional client care. Your understanding of financial services products, regulation and compliance will allow you to effectively support clients and stakeholders and add value to our processes. To be successful you will have exceptional interpersonal skills, including a very high level of empathy and genuine care, strong understanding of financial services products, regulations and compliance whilst having proven exposure to escalations and complaint handling. Your innate ability to build relationships with stakeholders at all levels will be key to your success in this role, as will your tenacity and intrinsic focus on client care. If you enjoy creating a genuine and positive client experience, please apply today. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

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Work type
Full-Time
Keyword Match
... Client Experience business unit within Banking and Financial Services and is responsible for the timely and ... genuine care, strong understanding of financial services products, regulations and compliance whilst having ...
5 months ago Details and apply
5 months ago Details and Apply
SA > Adelaide

Senior Consultant - Technology, Strategy and Transformation

KPMG

How you grow matters - looking for your next career challenge in the New Year? Build a long term career with great people in a varied and multi-disciplinary environment Enjoy the people-first culture with a focus on a balanced work environment KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, and drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Enterprise Advisory is dedicated to the mid-market and committed to the growth of the sector. The mid-market is the engine room of the Australian economy and generates a quarter of the Australian revenue. Mid-size businesses are our focus, and we are passionate about them because of their entrepreneurial nature and the way they approach their strategy and their execution. We are looking for two exceptional Senior Consultants with experience in defining technology strategies, designing technology architectures and crafting technology roadmaps, as well as executing on them, all of them with a business-led approach. What is exciting about our client base is that they are looking to transform their businesses end-to-end, from the front to the back of the house. This is an exciting opportunity for you to help us shape truly business-led transformations that are enabled by technology. We are looking for a problem solver that has a passion for delivering innovative solutions to our clients. An advisor with a sense of ownership and collaboration. Based in Adelaide you will have the opportunity to work on a broad range of projects for clients across South Australia, Tasmania, NT and WA. Next to your delivery activities you will be involved in sales activities, from lead generation to conversion. We are passionate about helping our clients, and that to us comes with a responsibility of coaching our junior team to be successful in business development in the future. Why join our team? Hear from our people: https://youtu.be/LFlSknC4b1I Your Opportunity Working as an integral part of our Enterprise Advisory Management Consulting team you will consult on client projects, translating business and customer needs into innovative and executable IT strategies, technology architectures and technology roadmaps. You will identify changes and recommend solutions that will typically involve a combination of customer/citizen centricity, process and value stream analysis, digital transformation, and operational excellence outcomes. You understand technology and are passionate about it, and more importantly you understand how technology enables the execution of business processes, for example, what are the considerations to streamline sales, asset management and procurement from a technology perspective, and how do we match those considerations to selecting suitable solutions and providing an integration strategy. This gives you a flavour of the problem statements you will be crafting solutions for. You can be assured that you will be coached, but will also get the exposure to shine and grow in your role, as you craft your path to Manager and beyond. Your role will include, working with senior practitioners: Helping clients understand the 'art of the possible' with innovative and disruptive technology; Driving the linkage between business strategy and technology (and vice versa), to deliver meaningful outcomes; Defining technology strategies to enable the ambitions of our clients, and defining associated technology architectures and technology execution roadmaps; Defining integration and data strategies for our clients; Facilitating solution and vendor selection processes, considering business and technology requirements; and vendor evaluations Defining and shaping transformation programs Work in collaboration with the rest of KPMG to leverage the breadth of the firm's expertise and innovation; Apply consulting skills, from storyboarding and facilitating workshops through to producing high quality deliverables and seeking feedback from juniors, peers and seniors; Bring passion and expertise - consulting capabilities and competencies - that positions you as being a role model for our junior consultants; Train and coach junior consultants in continuous improvement, frameworks, methodologies and consulting skills; Support business development activities, from lead generation through to conversion, under the lead of managers, associate directors, directors and / or Partners of the organisation; Creating and maintaining strong relationships internally, and with clients during and post engagements. How you're Extraordinary At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience include the following: Previous experience working for a well-regarded Management Consulting firm; Demonstrated ability to apply structured thinking and analysis techniques to ambiguous problems; Experience or exposure to the practical application of continuous improvement cycles; Good understanding of process architecture and process design, with an ability to link business processes to technology requirements; Good understanding of how to execute on the following, with guidance and supervision of senior SMEs: Apply best practice frameworks in operations and technology; Research market and industry data, with a second to none ability to be a data driven thinker, comfortable with analysing large volumes of qualitative and quantitative data and information to inform IT strategies; Define IT strategies, designing technology architectures and technology operating models, and developing technology roadmaps, all of them with a business-led approach using best practice frameworks; Shape IT strategy execution and IT transformation roadmaps that go beyond paper; Embed technology into the design and implementation of business operating models; Build a business case for business and technology investments; Ability to talk 'business' and 'technology'; Understand the complexity of end-to-end operations and how technology is a truly enabler; Focus on the operations-tech rather than infra-tech, however with a solid understanding of infra-tech; Structured problem solving with capability to canvas the path to a part of a solution; Coaching our junior consultants; Good communication skills, verbal and written; Good business writing skills; An obsession to provide excellent advice to your customers with honesty and integrity; Good interpersonal skills and stakeholder management skills; Demonstrated capability in working collaboratively in an environment where constructive feedback is a norm, in alignment with our KPMG values. This is a great opportunity to become a solid all-rounder while looking for your own sweet spot and own it. The KPMG Difference At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index. Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... advisor with a sense of ownership and collaboration. Based in Adelaide you will have the opportunity to work on a broad ... will typically involve a combination of customer/citizen centricity, process and value stream ...
6 months ago Details and apply
6 months ago Details and Apply
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SA > Other Regions SA

Customer Banking Specialist Port Douglas

Commonwealth Bank

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Work type
Part Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Senior Advisors / Assistant Managers | Adelaide | Tax & Business Services.

KPMG

Adelaide Location Offering flexible work arrangements Work for a great team that offer Development & Career Progression opportunities Enterprise Tax, Transactions and Advisory supports clients to look ahead at their business growth and aspirational goals to see how their business decisions can impact their future direction and how KPMG can support them with both growing their business and complying with relevant tax legislation. More than ever before, tax is playing a vital role in shaping political and business agendas as the world faces rapid globalization and increased competition. In this new world, clients rely on KPMG to help them achieve competitive advantage. We are equipped to decisively deliver new ways of thinking, big-picture perspectives and acute insights that help clients make informed choices to deal with complex issues. Your Opportunity Due to continued growth, we are now looking to recruit a Senior Adviser/Assistant Manager into our Adelaide team. This role will see you: Provide tax, accounting and business advisory services and solutions to a diverse portfolio which includes family groups, trusts and partnerships, foreign subsidiaries and mid market companies Further develop your technical expertise working across services including tax and accounting compliance and business/tax advisory Play a key role across the full scope of client engagements including regular client contact and attending client presentations and meetings with senior leaders Develop into a mentor to other less experienced team members and encourage their continued professional development How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As the successful candidate you will have two to four years' experience in tax, accounting or business advisory services in a similar environment. Coupled with this you will also have a passion for ongoing learning, excellent interpersonal, communication and presentation skills and experience in building relationships. You will have initiative and be excited to help create innovative solutions in a changing world of service delivery. Qualifications such as CA, CPA, CTA or Masters of Tax are preferred, we will also consider those with qualifications in progress. The KPMG Difference At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index.

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Work type
Full-Time
Keyword Match
... to recruit a Senior Adviser/Assistant Manager into our Adelaide team. This role will see you: Provide tax, accounting and business advisory services and solutions to a diverse portfolio which includes family ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Senior PA Adelaide

KPMG

Dynamic PA ready for a challenge Great location and supportive team Immerse yourself in our inclusive, diverse and supportive culture KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Our Parramatta office is growing and we want you to be part of this journey. We need a talented PA with the potential to make an extraordinary difference for our clients, our firm and our communities. Your Opportunity: Are you a people person who loves to work with a dynamic leader and can keep pace with a busy diary and office? The role would suit an PA with proven experience providing a range of secretarial and administrative support services. This is a challenging and dynamic position which requires energy and passion for the work. Multi-tasking and managing competing priorities daily, you will provide high level administrative support to dynamic Partners and their teams. In this dynamic and integral role you will be: Proactively managing workflow including proactive diary management, organising internal and client meetings, arranging travel & preparing documents on behalf of the Partners/ Directors. Providing administrative support for business development initiatives and engagements, including forming relationships with peers and coordinating industry functions Assistance with on boarding and off boarding employees. Working autonomously and managing highly confidential information How are you Extraordinary You will bring a combination of the following skills and experience: Exceptional written and oral communication skills, demonstrating confidence, strong personal presentation skills and the ability to liaise at executive levels Relevant experience supporting a high performing team in a fast paced corporate. A strong sense of accountability and a commitment to delivering quality outcomes Outstanding organisational skills, a strong ability to prioritise competing demands and the ability to manage multiple deadlines Strong attention to detail and proactive Intermediate to high level skills in Microsoft Outlook, Word and PowerPoint, with other skills also considered favourably The KPMG Difference At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index.

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Work type
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... ? The role would suit an PA with proven experience providing a range of secretarial and administrative support services. This is a challenging and dynamic position which requires energy and passion for the work. Multi ...
3 weeks ago Details and apply
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SA > Adelaide

Food Services Assistant

Estia Health

Estia Health Flagstaff Hill, a bright and airy purpose-built facility with an award winning design, offers an elegant, warm and welcoming environment. Set in a semi-rural surround with superb views towards the coast, there is a strong focus here on quality care and attention to the individual needs of all our residents. About the role Estia Health LOCATION are looking for experienced Food Services Assistants to join their team on a Casual/Part time basis working across a range of morning, afternoon, evening and weekend shifts. Working in the hospitality team, our Food Services Assistants are responsible for providing residents with memorable dining experiences. The role involves: Preparation, presentation and delivery of food and beverages in accordance with the Food Safety Program Washing dishes and cleaning according to the Food Safety Program Adhering to and assisting with general Food Safety compliance activities Contribute to menu planning to meet resident's needs and preferences What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Feel supported by the Head Chef and kitchen team With a number of homes across the country, there is opportunity to progress internally! Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Basic food handling course certificate Experience in a kitchen environment and food services (preferably Residential Aged Care) Demonstrated ability to work within a multi-disciplinary team Effective time management and organisational skills Effective and positive communication skills A friendly and welcoming demeanour Knowledge of Work Health and Safety and a commitment to keep yourself and others safe and well The right to work in Australia Join us! If you would like to know more, please call us on 08 8296 3456 or by emailing us at flagstaffhill@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Bright and airy home, Both Casual and Part Time positions available, Join the energetic catering team

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2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Senior Consultant - Finance Strategy & Performance Advisory

KPMG

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3 months ago Details and apply
3 months ago Details and Apply
SA > Adelaide

Disability Support Worker - St Kilda East

Claro Aged Care and Disability Services

A career in care and support The demand for quality in-home and community care is rapidly growing, and our teams are growing to meet it! We're now seeking a Disability Support Worker to join our experienced and down to earth team in St Kilda East. Each day will look a little different, but your key responsibilities will likely include: · Providing support in everyday daily activities around the home, like cleaning, meal prep and general assistance with daily activities · Providing support with hygiene and complex personal care · Assistance, support, and chaperoning activities outside the home environment which will include transportation of your client in a modified van · Assisting with medication compliance which may include the dispensation of prescription medication Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community. What you'll bring We're looking for caring, people focused individuals who will brighten our client's days and make a positive impact on their lives. To do well in this role, you will/may have: · 3+ years experience working in Disability · Experience supporting clients who are quadriplegic · Excellent manual handling skills including using hoists · Full AU Drivers License and comfortable driving a modified van for community access Our commitment to you People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best! What we offer: · Money in your pocket to “Light Up” your clients day - be it a coffee, a crossword puzzle or a daffodil, · Employee referral bonus to the value of $300 · Investment in your ongoing learning and development through an internal training platform · Celebrating you ! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years A career with Claro Whether you're currently studying in the field, interested in exploring a new career, or an experienced worker - you can make a real difference with us. Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine! A career you can choose If you're passionate about care and making a difference in people's lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we'd love to hear from you. Apply directly or get in touch today! recruitment@claro.com.au Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability. If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community .

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Work type
Part Time
Keyword Match
... $300 · Investment in your ongoing learning and development through an internal training platform · Celebrating you ! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years A ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Integrated Planning and Scheduling Specialist

Boeing

About the Organisation Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Our team works collaboratively with the customer to develop and deliver critical capabilities to support their missions. About the Opportunity We are looking for an energetic and experienced planner/scheduler to support and guide our current programs and platforms. Working within our central Integrated Planning & Scheduling team you will support a range of complex programs based across our national business. This role can be based in Brisbane, Adelaide or Williamtown. About the Role Create, develop and maintain complex integrated project plans and detailed schedules to meet program and/or project requirements. Gain schedule status updates from CAMs, create reporting metrics and actively manage baseline change activities across the lifecycle of a program. Analyse and report on project performance variances and incorporate recovery plans. About you To be successful in this role you will have a collaborative team approach, well developed analytical skills and excellent written and verbal skills.You must be someone who can work autonomously who is comfortable driving continuous improvement. Strong communication and organizational skills. Extensive experience in Project Scheduling/Earned Value/Performance Management Systems in a commercial environment, Thorough understanding of critical path analysis Ability to translate schedule information and data to various stakeholders and levels of management to improve decision making Prior experience with Open Plan Professional (OPP), Cobra and the Defence Industry will be advantageous but not critical, and Applicants must be an Australian citizen to meet defence security clearance requirements. What's on offer? We are a business that evolves by encouraging our people to grow, so you will bring a mindset, behavior and skills to improve the business, processes and yourself. This will see you thrive and achieve the organisation goals whilst being focused on your personal development through formal and informal learning. We value the health and wellbeing of our employees and offer true flexibility including working from home, compressed work weeks, and opportunities for part time arrangements, allowing you to balance your career with what is important to you outside of work. We will celebrate your successes and achievements with a formal reward and recognition program and employee awards. Work on cutting edge projects Attractive remuneration and annual bonus Formal mentoring and training as well as on the job learning Access discounts for health insurance, travel and accommodation Paid study leave, parental leave, Defence leave and First Nation's Cultural Leave Salary packaging options available Health and wellbeing benefits including annual flu vaccinations and Employee Assistance Program Join social and community groups We explore opportunities to engage with Aboriginal and Torres Strait Islander programs and initiatives focusing on STEM engagements Boeing Defence Australia works with strong links to our global Boeing community and encourage collaboration with our USA and international counterparts. Boeing aims to build and strengthen meaningful relationships with individuals, communities and suppliers to benefit Aboriginal and Torres Strait Islander peoples with the support of our Reconciliation Action Plan. We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now.

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Keyword Match
... Force. Our team works collaboratively with the customer to develop and deliver critical capabilities to ... business. This role can be based in Brisbane, Adelaide or Williamtown. About the Role Create, develop ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Registered Nurses | Strathalbyn

Estia Health

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Work type
Part Time
Keyword Match
... stylish and comfortable. About the role Set in Adelaide Hills, Estia Health Strathalbyn are looking for Registered ... our regional home is a 1-hour drive from Adelaide You'll bring to the role your passionate and ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Technical Data Designer

Boeing

The opportunity We are seeking a talented Technical Data Designer to support the Airborne Early Warning and Control Turkey Technical Support Program (AEW&C TTSP). The role is based in Brisbane or Adelaide. You will be working as a Technical Writer helping progress the Maintenance Technical Manuals, and will require candidates to possess the following attributes: Dynamic, innovative and likes to think outside the square Team orientated, influential and likes a challenge An advocate for diversity and inclusion and will be actively involved in leading change An excellent communicator who can engage and motivate diverse and geographically dispersed teams; and Outcome focused and demonstrates strong values-based leadership. Responsibilities Development and review of critical and routine technical publication revision tasks for AEW&C customers Working closely with AEW&C TTSP Coordinators and Execution Leads to ensure timely and accurate completion of tasks to achieve project revision deliveries. Conducting quality and in process reviews and validation of technical publications. Experience/Qualifications Demonstrated experience or potential in the development of technical publications Experience desired in the development of technical publications for all levels of operations and maintenance for a new or fielded major equipment system A high standard of communication skills that facilitate interaction between the project staff and key internal customer groups 737NG experience desirable S1000D experience desirable XML or SGML experience desirable; and Applicants must be Australian Citizens to meet defence security requirements. About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. As a BDA employee, you will join other innovative, ethical people who have the critical skills required to develop and deliver world class capabilities and systems to protect Australia and its national interests. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Culture We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. Benefits Flexible working options Study assistance Salary packaging Employee Incentive Program Global opportunities How to apply BDA is dedicated to providing a diverse and flexible work environment so that we can recruit and retain the best talent. As such, we would welcome applications for full time, and flexible work arrangements. If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing please click Apply now.

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Work type
Full-Time
Keyword Match
... AEW&C TTSP). The role is based in Brisbane or Adelaide. You will be working as a Technical Writer helping progress ... technical publication revision tasks for AEW&C customers Working closely with AEW&C TTSP Coordinators ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

UKT2 - Technical Data Designer

Boeing

The opportunity We are seeking a talented Technical Data Designer to support the AEW&C UK Programs. The role is based in Brisbane or Adelaide. You will be working as a Technical Writer helping progress the Maintenance Technical Manuals, and will require candidates to possess the following attributes: Dynamic, innovative and likes to think outside the square Team orientated, influential and likes a challenge An advocate for diversity and inclusion and will be actively involved in leading change An excellent communicator who can engage and motivate diverse and geographically dispersed teams; and Outcome focused and demonstrates strong values-based leadership. Responsibilities Development and review of critical and routine technical publication revision tasks for AEW&C customers Working closely with AEW&C UK Coordinators and Execution Leads to ensure timely and accurate completion of tasks to achieve project revision deliveries. Conducting quality and in process reviews and validation of technical publications. Experience/Qualifications Demonstrated experience and potential in the development of technical publications within a system specialty (mechanical/airframe/engines) Experience in the development of technical publications for all levels of operations and maintenance for a new or fielded major equipment system A high standard of communication skills that facilitate interaction between the project staff and key internal customer groups 737NG experience desirable S1000D experience desirable XML or SGML experience desirable; and Applicants must be Australian Citizens to meet defence security requirements. About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. As a BDA employee, you will join other innovative, ethical people who have the critical skills required to develop and deliver world class capabilities and systems to protect Australia and its national interests. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Culture We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. Benefits Flexible working options Study assistance Salary packaging Employee Incentive Program Global opportunities How to apply BDA is dedicated to providing a diverse and flexible work environment so that we can recruit and retain the best talent. As such, we would welcome applications for full time, and flexible work arrangements. If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, based in Brisbane, please click Apply now.

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Work type
Full-Time
Keyword Match
... &C UK Programs. The role is based in Brisbane or Adelaide. You will be working as a Technical Writer helping progress ... technical publication revision tasks for AEW&C customers Working closely with AEW&C UK Coordinators ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Quality Systems Specialist

Boeing

About us Boeing Defence Australia (BDA) is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth. The Opportunity We are now recruiting for a Quality Systems Specialist to be part of our Quality Functional Excellence team. In this role you will report to the Manager - Functional Excellence and will be an integral part of the BDA Quality Team. In this role you will establish and maintain company directives, policies, processes and procedures; collate and report metrics to assure the functionality and effectiveness of BDA's Quality Management System (QMS); and identify opportunities for improvement. Additionally, this role will be instrumental in helping ensure the organisation and Quality, as a function, meets its compliance requirements. Responsibilities Lead and drive a culture First Time Quality (FTQ) and continuous improvement across BDA. Support QMS projects and/or initiatives aligned to the Function's strategic plan and objectives to drive continuous improvement of the QMS. Lead and support audits to determine compliance with QMS standards, configuration assurance, related business, regulatory and customer requirements and report results to management. Prepare and maintain Quality directives, policies, processes, procedures and metrics to assure all compliance requirements and working agreements are effectively deployed Develop, implement and streamline best practice quality assurance methods Develop and deliver training to support effective promotion and implementation of the QMS, including content and process for educating and supporting internal key stakeholders Work collaboratively and manage relationships within the Quality Team and with key stakeholders to influence decisions as they relate to Quality to ensure deliverables and timelines are met. Experience/Qualifications To be successful you will have: Minimum 5+ years' experience with QMS Tertiary level Business, Aviation Management or equivalent qualification and/or commensurate level of professional knowledge and experience Comprehensive understanding and demonstrated application of quality and risk management principles, frameworks and methodologies Qualifications and experience as Quality Systems Auditor Hands-on mentality, work under minimal supervision with the ability to proactively and independently resolve issues Strong interpersonal skills with demonstrated ability to effectively engage, communicate with and influence key stakeholders Demonstrated ability and commitment to supporting and positively promoting organisational change processes Professional oral and written communication skills Applicants must be Australian citizens to meet defence security requirements, and have the ability to obtain and maintain a Government security clearance (secret level). For more information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website. Culture At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and veterans are encouraged to apply. Benefits Flexible working options Salary packaging Study assistance Employee Incentive Program Global opportunities How to apply If you would like to see your career take off click Apply now.

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Work type
Full-Time
Keyword Match
... audits to determine compliance with QMS standards, configuration assurance, related business, regulatory and customer requirements and report results to management. Prepare and maintain Quality directives, policies ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Research Leader - Land Capability Analysis

Australian Government Department of Defence

Executive Level 4 (S&T Level 8) $173,836 - $190,185 (plus super) Adelaide, SA Your Role In this role you will provide the vision, guidance and direction to harness the ability of your team, enhance Australian Defence Force (ADF) land capability and deliver agreed outputs to Defence. You will inspire your team of professionals to push the frontiers of science to create new scientific insights. Using your experience, awareness and knowledge across a broad range of science, you will provide expert, impartial and timely advice which will impact current and future ADF capabilities. As you engage with your clients, you will develop an understanding of their priorities and select the best scientific methods and solutions to meet their needs. You will be a trusted influential source of evidence-based analysis which shapes and enhances Defence and national security decision making. Your team will provide Operational support to Army by: understanding the future operating environments supporting concept formulation simulation, experimentation and evaluation of the impact of the concept on operational effectiveness providing analysis supporting decision to select between capability options Our Team The Land Capability Analysis (LCA) branch of Joint and Operations Analysis Division supports the development of the ADF's land capability through the use of mathematical modelling, military experimentation and judgement based analysis. We draw upon our diverse backgrounds, skills, experience and knowledge to provide a capability edge to Defence across the strategic, operational and tactical level in the land domain. Our team commits to excellence in science and support to a diverse, professional and safe environment for our people. We are guided by the Defence Values and Behaviours and promote a culture which values the contribution of all our team members. We provide professional development opportunities allowing our team to maintain an industry advantage. Our team offers the opportunity for a long-standing career where you will be supported to grow and develop through innovation, teamwork and leadership. Our Ideal Candidate Our Ideal candidate has an international reputation for excellence. As a demonstrated people manager you will be able to influence a positive culture amongst your team, empower them to succeed in their roles and proactively build a high performing team of experts who will undertake scientifically based research. As a leader you will set the standard for the quality of the science and technology outputs of your team. You will be a collaborator able to develop and maintain enduring relationships with a network of internal and external stakeholders and with local and international partners in academia and industry. You will be an innovator who has a proven ability to affect change and provide others with the tools to create and sustain a culture of science and technology innovation. Application Closing Date: Wednesday 14 July 2021 For further information please review the job information pack, reference DSTG/02835/21 on https://defencecareers.nga.net.au/?jati=D66B1951-B2C5-C12C-68BB-BF8F4A87A127

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Work type
Full-Time
Keyword Match
Executive Level 4 (S&T Level 8) $173,836 - $190,185 (plus super) Adelaide, SA Your Role In this role you will provide the vision, guidance and direction to harness the ability of your team, enhance Australian ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Personal Care Attendant - Aberfoyle Park

Estia Health

Nestled within the semi-rural setting of the Adelaide foothills, Estia Health Aberfoyle Park is a pleasant family-friendly home with a focus on care and comfort. From the bright and airy communal spaces to the pergolas and entertaining areas outside, we encourage family and friends to visit loved ones in a relaxed and sociable environment. About the role Estia Health Aberfoyle Park are looking for Personal Care Attendants to join our team on a Part time basis, working across a range of shifts in the morning, afternoon and evening. Delivering the best possible care to our residents (ensuring wellbeing and comfort) Supporting with daily living tasks (showering, meals etc) Manual handling Following direction from the Registered Nurse/s and managers What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Monthly training offered to solidify your skillset. Regular toolbox talks to enhance your current learning Support with Nursing studies and opportunity to progress into a Registered Nurse once complete Placement opportunities for you to practice your leadership and mentoring skills Work in your local community and make a difference to the lives of our residents Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Certificate III or IV in Aged Care/Individual Support Experience in Aged Care (highly regarded) Compassion for the elderly and a can-do attitude Excellent clinical documentation skills Excellent communication skills The ability to build positive relationships with your team and residents The right to work in Australia Join us! If you would like to know more, please call us on 08 8370 5766 or by emailing us at aberfoylepark@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Social and family-focused home, Take comfort in the assurance of a Part Time role, Join the diverse and caring team of Personal Care Workers

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Work type
Part Time
Keyword Match
Nestled within the semi-rural setting of the Adelaide foothills, Estia Health Aberfoyle Park is a pleasant family-friendly home with a focus on care and comfort. From the bright and airy communal spaces to the pergolas ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Registered Nurses Position Available

Estia Health

Nestled within the semi-rural setting of the Adelaide foothills, Estia Health Aberfoyle Park is a pleasant family-friendly home with a focus on care and comfort. From the bright and airy communal spaces to the pergolas and entertaining areas outside, we encourage family and friends to visit loved ones in a relaxed and sociable environment. About the role Estia Health Location are looking for an experienced Registered Nurse to join their team on a Part time basis working across a range of morning, afternoon and evening shifts. Working in the clinical team, our Registered Nurses inspire others while coordinating the provision of daily care needs to our residents. The role also involves: The provision of clinical care in accordance with legislation and practice within a professional and ethical frame work Completing comprehensive, individual assessments and care plans for new and existing residents Ensuring timely and accurate documentation including ACFI What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Join one of Australia's leading aged care providers in one of the fastest-growing industries Support with Nursing studies and the opportunity to progress as a Registered Nurse once complete Lead a team and develop your coaching skills as you work to educate our carers Regular toolbox talks so you stay informed on processes Development opportunities such as our Emerging Leaders Program for high performing staff to be mentored by a member of our executive team Work in your local community and make a difference to the lives of our residents About you You'll bring to the role your passionate and caring nature and you will have: Current AHPRA Registration Excellent communication and clinical documentation skills Excellent time management and organisational skills The ability to effectively lead a team (leadership experience highly regarded) Experience working within an Aged Care or similar environment Prior ACFI experience A commitment to keeping yourself and others safe The right to work in Australia Join us! If you would like to know more, please call us on 08 8370 5766 or by emailing us at aberfoylepark @estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Social and family-focused home, Take comfort in the assurance of a Part Time role, Join the diverse and caring team of Registered Nurses

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Work type
Part Time
Keyword Match
Nestled within the semi-rural setting of the Adelaide foothills, Estia Health Aberfoyle Park is a pleasant family-friendly home with a focus on care and comfort. From the bright and airy communal spaces to the pergolas ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Manager - Risk Consulting

KPMG

Join the leading Risk Consulting team in Adelaide and experience growth in a global professional services firm Immerse yourself in our inclusive, diverse and supportive culture Work with a varied client base and have a true impact in the work you do every day KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Our KPMG Enterprise Risk Consulting practice in Adelaide works with Boards and Executive Management to help them navigate their business risks and assist in them in achieving their strategic and operational priorities. Due to our fast paced and continued growth, we are currently looking to expand our team in Adelaide. Our team works with clients at all levels (from Board down) across every facet of their business from managing day to day operational risks to managing strategic risks and controlling the risks on multi-billion-dollar infrastructure projects. Our client base includes corporate and Government clients in utilities, education, healthcare, retail, manufacturing, infrastructure, financial services and resources sectors. This is a key role in our growing team and you will have the ability to drive growth in market segments or clients that interest you. Your Opportunity As a Manager you will be responsible for the following: Manage the overall scoping, execution and delivery on a variety of internal audits as well as risk consulting and advisory projects. Manage of a portfolio of clients across our risk consulting and internal audit business. Be a part of a leading team that advises high profile clients with operational and strategic initiatives focusing on risk management, governance, process review and controls and technology risks. Deliver a variety of risk consulting projects, ranging across a variety of disciplines including procurement, safety, financial controls, governance and operations. Maintain strong relationships with the client during and post engagements. Leading teams on client delivery and engagements. Provide technical knowledge, direction, coaching and training to colleagues through day-to-day management of teams on engagements. Be involved and lead go to market initiatives and business development, the ability to target clients and markets that interest you. How are you Extraordinary? The successful applicant will possess the following characteristics: Manager experience and interest in and/or understanding of Internal Audit or Risk Consulting Experience in managing a portfolio of clients with strong communication and stakeholder management skills Recent experience in an audit or risk associated role, with a strong understanding of governance, risk and controls and an ability to think strategically Highly organised with the ability to effectively manage multiple priorities and projects A tertiary qualification, post-grad qualifications such as CIA/CPA/CA will be viewed favourably, but we are also happy to consider people from other backgrounds such as engineering, project management, change management, data analytics and information technology An ability to lead and mentor staff and inspire growth Strong ability to analyse information quickly using innovative solutions to solve complex problems Highly developed report writing, communication and presentation skills Ability to prepare business development material, including proposals, case studies and other sector specific material. The KPMG Difference We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG

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Work type
Full-Time
Keyword Match
Join the leading Risk Consulting team in Adelaide and experience growth in a global professional services firm Immerse yourself in our inclusive, diverse and supportive culture Work with a varied client base and ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Associate Director, Finance Strategy & Performance

KPMG

Associate Director - Finance Strategy & Performance (Adelaide) Work with our clients to enhance the capability of their finance functions Work with Finance leaders to build more efficient and effective Finance functions that provide more value to the business Collaborate with sector and technology experts to grow your knowledge and network KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. KPMG's Management Consulting division continues to experience growth and client demand and we're seeking experienced and talented individuals for our Finance Strategy & Performance practice in Adelaide. The role calls for considerable experience of leading transformational change across finance functions locally and globally. At KPMG, we work with our clients to enhance the operation of their finance functions, their value to the business, and to position their finance teams for lasting success. Your Opportunity You'll play a key role in the development of our client relationships in Adelaide and in embedding a culture that supports the development of our exceptional people. Your role will see you: Focus on business development through maintaining strong relationships with clients during and post engagements and through building strong professional networks Developing compelling and differentiated value propositions in opportunity pursuits Work in collaboration with colleagues across the Finance Strategy and Performance team nationally and our broader service lines to leverage expertise and innovation Overseeing complex client engagements, acting as a key contact with senior stakeholders Bring passion and deep expertise that position you as an inspirational role model and leader Supporting a high-performance culture to consistently deliver quality outcomes for clients and great development opportunities for junior colleagues How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: Relevant tertiary qualification(s) An MBA or advanced degree is advantageous Experience in Finance Transformation across any industry that is likely to cover: Digital Finance, robotics and process automation Enterprise Performance Management Solutions Development of financial models or costing advisory services Shared Services and Outsourcing Finance Talent development Highly developed communication and presentation skills Ability to prepare business development material, including proposals, case studies and other sector specific material The ability to engage, lead and inspire your team to achieve personal success and great results for the business A highly collaborative approach and the confidence and impact to influence diverse senior stakeholders in a complex, matrix organisation structure The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary! Please apply for this position by submitting your confidential application online.

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Work type
Full-Time
Keyword Match
... is part of a global network providing extensive services across a wide range of industries and sectors ... role in the development of our client relationships in Adelaide and in embedding a culture that supports the ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Support System Technologist

Boeing

About us Boeing Defence Australia (BDA) is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth. The opportunity We are seeking a talented Support System Tech Specialist to support the Airborne Early Warning & Control (AEW&C) Korean Compliance Upgrade Program (KCUP). The role will be based in Brisbane or Adelaide and will be instrumental in providing Support System Analytical Services to the KCUP Program. The successful candidate will possess the following attributes: Team orientated, influential and likes a challenge An advocate for diversity and inclusion An excellent communicator who can think outside of the box Responsibilities Provide support to constructing initial spares models and performing logistics simulations Analyse, interrogate and verify data to ensure accurate modelling results Collate analysis results and provide recommendations for presenting to various stakeholders Research and evaluate engineering and technical source data and specifications to help establish initial support systems and evaluate designs for achievement of supportability requirements Forecast risks to system availability, impacts and provide mitigation plans to proactively manage Experience/Qualifications Formal qualifications in Engineering, or relevant experience in Aviation Support Systems, Support System Analysis, Reliability Centered Maintenance; Repair Level Analysis and/or other associated logistics engineering/support standards Competent in the use of PC, MS Windows and MS Office suite Applicants must be Australian Citizens to meet Defence security requirements. Culture At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and veterans are encouraged to apply. Benefits Flexible working options Salary packaging Study assistance Employee Incentive Program Global opportunities How to apply If you would like to see your career take off click Apply now.

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Work type
Full-Time
Keyword Match
... Upgrade Program (KCUP). The role will be based in Brisbane or Adelaide and will be instrumental in providing Support System Analytical Services to the KCUP Program. The successful candidate will possess the following ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Technical Publications Project Management Specialist

Boeing

About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. We currently employ more than 2,500 people across 14 sites in Australia and three international locations and have a range of opportunities available as we plan for future growth. The opportunity We are seeking a talented Technical Publications Project Management Specialist to support the UK AEW&C Program. The role is based in Brisbane or Adelaide. You will be working as a Technical Publications Team Coordinator, helping progress the Operations and Maintenance Technical Manuals that we have developed. BDA is dedicated to providing a diverse and flexible work environment so that we can recruit and retain the best talent. As such, we would welcome applications for full time, and flexible work arrangements. Responsibilities Coordinate the team responsible for developing multiple technical publications elements for a new major equipment system Direct and monitor technical data development from the program level ensuring quality technical data is developed and delivered on schedule, within budget and in accordance with contract requirements Conduct quality and in process reviews and validation of technical publications Experience/Qualifications Knowledge of various engineering disciplines such as electrical, mechanical, and systems Ability to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables Skill and ability to clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message Experience in providing general direction to a small team for work that is reviewed upon completion for adequacy in meeting objectives Ability to participate in determining objectives of assignment, plans, schedules, and arranging own activities to accomplish those objectives Applicants must be Australian citizens to meet defence security requirements. Culture At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and veterans are encouraged to apply. Benefits Flexible working options Salary packaging Study assistance Employee Incentive Program Global opportunities How to apply If you would like to see your career take off click Apply now.

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Work type
Full-Time
Keyword Match
... &C Program. The role is based in Brisbane or Adelaide. You will be working as a Technical Publications Team ... impacting design, production, and support of products, services, or other deliverables Skill and ability to ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Client Assessment and Review Officer

Australian Red Cross

Full time position, max term to 30 June 2022 Based in Adelaide About us Australian Red Cross is part of the world's largest humanitarian organisation. We prevent and alleviate suffering by supporting people who experience vulnerability. Our vision is human dignity, peace, safety and wellbeing for all. About the role The Client Assessment and Review Officer is responsible for providing a goal orientated, person centred, strengths based assessment and/or review to support and ensure services provided, support clients to maintain their independence. This position is a key contact point for service coordinators, stakeholders and clients to ensure timely and client centered intake to services. The position monitors the capacity by working closely with the Coordinator to ensure appropriate resourcing in place to deliver assessment and review function. What you will bring Strong administrative, record keeping and information technology skills Ability to work independently, prioritize workload and demonstrate confidence in own knowledge base and decision making capacity Experience working with people with diverse backgrounds. Demonstrated knowledge of the terms and conditions in the sector SA Driver's license or equivalent Disability Services and Employment screening is a mandatory requirement for this role The benefits Be a force for good, as part of a highly regarded team, supporting the humanitarian movement. You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. Further information To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Lauren Noble on 8100 4500 Position Description: Client Assessment and Review Officer (3).pdf

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Work type
Full-Time
Keyword Match
... , max term to 30 June 2022 Based in Adelaide About us Australian Red Cross is part of the ... sector SA Driver's license or equivalent Disability Services and Employment screening is a mandatory requirement for ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Adelaide

Lifestyle Coordinator

Estia Health

Estia Health Strathalbyn reflects a community spirit that can only be found in a country town. Our residents enjoy a positive lifestyle in a welcoming and supportive environment. Set alongside the banks of the picturesque Angas River, our home is located in beautiful country surroundings just a short distance from town. The single-level residence, with its contemporary décor and tasteful furnishings, offers a warm home-like ambience that's both stylish and comfortable. About the role You will bring your vibrant, spontaneous and proactive approach to positively contribute to our residents. Build genuine relationships with the residents and their families to create tailored lifestyle programs that address their likes and needs Create exciting programs that reach social, emotional and spiritual fulfillment Coordinate group activities inside and outside of the home Set lifestyle goals for the residents and implement programs to help them achieve it Work closely with the wider support team in the home to meet resident's needs What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us: Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Lead a team of Lifestyle Assistants and Volunteers. Build on your mentoring and coaching skills Regular training and development opportunities to keep building your skill set Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you We are looking for optimistic and energetic individuals with the spice for life! Along with your passionate and caring nature, you will have: Certificate IV in Lifestyle (or similar qualification) Experience in lifestyle programs Understanding of accreditation standards Effective written and verbal communication skills Empathy and resident focused approach A positive, energetic and professional approach to work Experience in a Lifestyle Coordinator role in Aged Care will be highly regarded Join us! If you would like to know more, please call us on 08 8536 3422 or by emailing us at Strathalbyn@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-healthMonday to Friday role (10am - 6pm), get your weekends back!, Regular development sessions to brainstorm activity ideas, Feel rewarded in this role by bringing a smile to our residents' faces

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Work type
Part Time
Keyword Match
... a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Annual Flu Shot provided About you We are looking for optimistic and energetic individuals ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Lifestyle Coordinator

Estia Health

A delightful, boutique residence with a warm, family ambience, Estia Health Salisbury East offers modern facilities in a welcoming, social environment. Situated in a quiet residential street, the residence is close to public transport, local shopping centres and churches. About the role An exciting opening opportunity has opened up at Estia Health Salisbury East! The team are looking for a Lifestyle Coordinator to join us on a Part Time basis, working across Monday to Friday 9am to 4pm (including public holidays)! Bring your event management skills and passion to bring joy to our residents to this role! Build connections with our residents in order to enhance their experience at our homes. Coordinate fun and engaging activities for residents Set lifestyle goals for the residents and implement programs to help them achieve it Work closely with the executive director and the wider team in the home to meet resident's needs What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us: Enhance your coaching and mentoring skills by leading Lifestyle Assistants and Volunteers Regular development sessions to keep you informed on processes and activity ideas Attractive remuneration package with workplace banking, novated leases and EAP services Join one of Australia's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our residents Annual Flu Shot provided About you We are looking for optimistic and energetic individuals with the spice for life! Along with your passionate and caring nature, you will have: Certificate IV in Lifestyle or similar qualification (not essential but preferred) Ability to lead and encourage a team! Experience in lifestyle programs Effective written and verbal communication skills Empathy and resident-focused approach A positive, energetic and professional approach to work Experience in a Lifestyle Coordinator role in Aged Care will be highly regarded Join us! If you would like to know more, please call us on 08 8285 4600 or by emailing us at salisburyeast@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-healthEnjoy your weekends - working Monday to Friday 9am to 4pm, Regular development sessions to brainstorm activity ideas, Feel rewarded in this role by bringing a smile to our residents' faces

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Work type
Part Time
Keyword Match
... on processes and activity ideas Attractive remuneration package with workplace banking, novated leases and EAP services Join one of Australia's leading aged care providers in one of the fastest growing industries ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Development and Support Manager

KPMG

Collaborate with sector and technical experts to grow your knowledge and network Choose the way you want to work by embracing our flexible work arrangements Share the parenting experience and generous leave program offered for both parents Our relaxed dress policy allows you the choice to reflect you and your work KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities. Your Opportunity As a Manager of the SOFY Development and Support Team you will be responsible for a team performing technical support and development activities ranging from system administration through to triage and debug of data engineering components. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, your qualifications, skills & experience could include: Leading and mentoring a team of 3-6 people API exposure Python and or AI scripting SQL Server & Stored Procedures Techniques in data engineering - ETL, DB modelling Application Management Environment Management At KPMG, we're passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life. KPMG has a decade-long, proud commitment to Indigenous Australia, as demonstrated by the achievement of an Elevate level Reconciliation Action Plan. KPMG is a foundation member and Principal Partner of Pride in Diversity started in Australia by ACON and the Diversity Council of Australia, and is recognised in the Australian Workplace Equality Index(AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace. KPMG Australia has been consistently recognised as an Employer of Choice in the Australian Government's Workplace Gender Equality Agency(WGEA) annual index. Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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Work type
Full-Time
Keyword Match
... the choice to reflect you and your work KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create ...
2 months ago Details and apply
2 months ago Details and Apply
SA > Adelaide

Cook

Estia Health

Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations reinforce our community connections and contribute to the health and wellbeing of our residents. About the role Our regional 71-bed Kadina home are looking for an experienced Cook to join the team on a Part Time basis, working a range of 9am to 5:30pm shifts throughout the week including weekends. This role involves: Ensure our residents are provided with healthy, nutritious and delicious meals Tailoring meals to meet individual needs and preferences Working alongside the Head Chef to assist with kitchen management Support the broader kitchen team to deliver a memorable dining experience What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. Quarterly Masterclasses with other Cooks and Chefs Opportunity to mentor and learn from others in your peer group Expand your own skillset with regular development sessions Work across a wide network within our number of homes Join one of Australia's leading aged care providers in one of the fastest-growing industries Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Work in your local community and make a difference to the lives of our residents About you You will bring your agility and hands-on experience and you will have: Cert III in Commercial Cookery Experience within a commercial kitchen highly regarded Strong leadership and communication skills Excellent documentation practice An ability fulfill the duties of a kitchen hand when required Experience with delivering a range of fresh meals highly regarded Join Us If you would like to know more, please contact us at 08 8821 2233 or email us at kadina@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Part Time position - 9am-5:30pm shifts available, Join a supportive team led by our Head Chef, Showcase your hospitality experience to our residents

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Work type
Part Time
Keyword Match
... a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Work in your local community and make a difference to the lives of our residents About ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Support Worker - Casual position - Greenacres

Community Living Project

Want to make a difference in a person's life in a positive way and get a sense of meaning from your work? Do you live locally to Greenacres and would like to get to know someone in your community? I'm a mature woman in my 60's, living in my own home in Greenacres. I am an animal lover, have a creative eye for fashion, art and collectables, enjoy attending my local church and going for coffee to meet friends. I am looking for someone who will walk alongside me and understand the importance of building a trusted relationship so I feel safe and secure in my own home and community and access the support I need to be as independent as possible. Prior experience in disability services is not required as I will guide, train and direct the support I require. This role would suit a mature person who is open to learning how best to support me, share similar interests and has strong communication skills. The position involves personal care including sometimes helping me apply makeup, shopping and cooking, domestic duties and assisting me to care for my beloved dog. This a part time position and will involve working with me in the mornings and late evenings. It will be important that you have the ability to be flexible with the hours you work and always be reliable. The position requires current DHS clearance, manual handling and a current senior first aid certificate or willingness to obtain these. A private vehicle for work purposes and a current driver's licence is desirable. If this role is just what you have been looking for please forward expressions of interests detailing the reason for your application and what skills you would bring to the support worker role along with a current CV to kirra.dack@clp-sa.org.au

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Work type
Part Time
Keyword Match
... home and community and access the support I need to be as independent as possible. Prior experience in disability services is not required as I will guide, train and direct the support I require. This role would suit a ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Senior Health, Safety and Wellbeing Advisor (SA)

Estia Health

As an ASX200 listed company in Australia's fastest growing industry, Estia Health is dedicated to caring for thousands of older Australians who choose to make Estia their home. As we continue to expand, we are striving to attract, develop and retain the best talent in Aged Care. With over 7500 employees in both metropolitan and regional Australia, we are proud to be a values based organisation providing meaningful careers. About the role The Senior Health, Safety and Wellbeing Advisor supports our homes and Operations leaders to address and continuously improve responses to HSW matters. The role supports the Head of Health Safety and Wellbeing to drive sustainable safety culture and performance in the South Australian region, including zero tolerance for preventable injuries in our homes. This is a hands-on, field role that partners with key stakeholders in order to ensure the organisation achieves its targets in reducing the impact of lost time injuries and successfully managing hazards. You will have an ability to work autonomously and offer strong multi-site experience that will be valued throughout our safety journey. Key Responsibilities will include: Coach and mentor Operations and other business leaders in the area of HSW Provide quality proactive advice and support to Operations leaders and employees on a range of HSW issues Analyse and report on workplace incidents, hazards and injuries as well as trends in their area of responsibility Provide strategic advice and direction on complex claims, relevant legislation and safety matters Support WHS risk management activities Proactive management of Workers Compensation Claims with a focus on minimising LTI impact and driving return to work outcomes About you You'll bring to the role your energy, your passionate and caring nature and you will have: Tertiary qualifications in OHS or Allied Health (or related field) Extensive experience in a WHS and/or Injury Management role, set in a large and geographically dispersed organisation with proven track record in delivering effective HSW performance results Experience with and a sound understanding of applicable WHS and Worker's Compensation legislation and regulations Strong stakeholder management skills. Effective computer skills and experience with Risk/Injury Management systems preferred The right to work in Australia What will we offer in return? Make a difference by supporting projects which have an impact on how we support our residents Opportunity to work on a range of projects - broadening your project experience Open, friendly, collaborative team - feel supported though enjoy autonomy to deliver your work Fast paced, progressive environment Estia offers a range of benefits including workplace banking, novated leases and EAP services Join us! If you would like to know more, please call our recruitment team on 1300 615 724 or by emailing recruitment@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page. We support a holistic approach to Work Health and Safety by supporting our homes with a commitment to keeping our residents and team members safe and well.

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Work type
Full-Time
Keyword Match
... paced, progressive environment Estia offers a range of benefits including workplace banking, novated leases and EAP services Join us! If you would like to know more, please call our recruitment team on 1300 ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Events Coordinator - Kensington Gardens

Estia Health

Events Coordinator - Part Time - Kensington Gardens At Estia Health, we're proud that each of our aged care homes uniquely represent the residents who choose us, the community that surrounds us and the people we work with. Join Estia Health and support our residents with continuing to live the life they love. We will support, nurture and develop your career in the growing aged care industry. About the role: Kensington Gardens are looking for an events coordinator to join our family on a part time basis. We are seeking a person who has the ability to develop, prepare and execute exciting and diverse calendar events for our lovely residents. Successful candidates will demonstrate the ability to lead a small team to carry out planned activities to the highest of standards. About you: You'll bring to the role your energy, your passionate and caring nature and you will have: Vibrant personality with the ability to think outside the box Working towards or have completed a qualification in Events Management or Hospitality Management Knowledge of Work Health and Safety and a commitment to keeping yourself and others safe and well The right to work in Australia What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. • Join one of Australia's leading aged care providers in one of the fastest growing industries • Lead a team, develop your coaching skills • Enjoy the flexibility of a part time role • Work in your local community and make a difference to the lives of our residents • Opportunity to work across a wide network and learn or mentor others in your peer group • Develop and expand your own skill set with regular development opportunities • Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Join us! If you would like to know more, please call our recruitment team on (08) 8331 8098 or by emailing Kensingtongardens@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Work Monday to Friday - Enjoy the weekends!, Create memorable occasions for our residents, Located 5kms from the CBD

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Work type
Part Time
Keyword Match
... • Estia offers a range of benefits including attractive remuneration packages with workplace banking, novated leases and EAP services Join us! If you would like to know more, please call our recruitment team on (08 ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
SA > Other Regions SA

Community Support Officer

Australian Red Cross

Part time position - 2 days a week, max term to 30 June 2022 Based in Port Lincoln, SA About us Australian Red Cross is part of the world's largest humanitarian organisation. We prevent and alleviate suffering by supporting people who experience vulnerability. Our vision is human dignity, peace, safety and wellbeing for all. About the role You will be key to engaging and connecting community, clients, and stakeholders by promoting and marketing Red Cross programs. These services are vital to ensure that clients are not at risk of becoming socially isolated, or at greater risk of vulnerabilities. The primary role of the Community Support Officer is What you will bring Proven ability to engage with various groups through public speaking and presentations Proven highly developed organisational and time management skills Ability to prioritize workload and organize own work environment in line with competing demands and ability to meet deadlines Demonstrated ability to work collaboratively with clients, volunteers and colleagues Experience working with people with diverse backgrounds The benefits Be a force for good, as part of a highly regarded team, supporting the humanitarian movement. You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. Further information To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Johno Montgomery on 0406 029 569 Position Description: Community Support Officer - PD.pdf

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Work type
Full-Time
Keyword Match
... to engaging and connecting community, clients, and stakeholders by promoting and marketing Red Cross programs. These services are vital to ensure that clients are not at risk of becoming socially isolated, or at greater ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Fleurieu Peninsula & Murray Mallee

Support Worker - Murray Bridge

Claro Aged Care and Disability Services

Utilise your skills to make a difference in the lives of others, enriching their life. Join a passionate and dedicated team delivering the best outcomes for our clients Continue to learn with fantastic development opportunities available A career in care and support The demand for quality in-home and community care is rapidly growing, and our teams are growing to meet it! We're now seeking a Support Worker to join our experienced and down to earth team in Murray Bridge. Each day will look a little different, but your key responsibilities will likely include: Providing support in everyday daily activities around the home, like cleaning, gardening and assistance with daily activities Providing support with hygiene and personal care Assistance, support, and chaperoning activities outside the home environment which may include transportation of your client Assisting with medication compliance which may include the dispensation of prescription medication Meal assistance which may include meal preparation Join our great team. Be supported to learn and grow. Get rewarded along the way. Make a difference in the community. What you'll bring We're looking for caring, people focused individuals who will brighten our client's days and make a positive impact on their lives. To do well in this role, you will/may have: Experience providing support to persons with ABI Excellent English communication skills Experienced in delivering support to a person with paraplegia with high clinical support needs Our commitment to you People lie at the heart of everything we do, our teams are no different. We have a fantastic team culture and strongly believe in rewarding and empowering our people to do what they do best! What we offer: Money in your pocket to “Light Up” your clients day - be it a coffee, a crossword puzzle or a daffodil, Employee referral bonus to the value of $300 Investment in your ongoing learning and development through an internal training platform Celebrating you! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years Your career with Claro Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine! If you're passionate about care and making a difference in people's lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we'd love to hear from you. Apply directly or get in touch today! recruitment@claro.com.au Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability. If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community .

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Work type
Part Time
Keyword Match
... the value of $300 Investment in your ongoing learning and development through an internal training platform Celebrating you! Long service thank you gifts for those who have been with us for 5, 10, 15 and 20+ years ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Other Regions SA

Caseworker

Australian Red Cross

Part time role 16 hours per week Maximum term till June 2022 Based in Port Lincoln, SA About Red Cross Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. About the role You will provide strength-based case management support to older people who are living in insecure housing, homeless or at risk of homelessness. The Case Worker will link participants to the most appropriate range of housing and care services in order to meet their immediate and ongoing needs; the role does not provide direct personal care. As part of the role, the Case Worker will establish and maintain linkages with relevant networks and represent the Red Cross Assistance with Care & Housing service in Port Lincoln. What you will bring Demonstrated casework and case management skills and practice An understanding of the target group and the issues involved Ability to effectively liaise and negotiate services with relevant agencies Effective communication with a broad range of people (verbal and written) including communication of technical / procedural / legislative information to clients Ability to manage complex and sensitive issues with appropriate discretion Why work with us? The benefits Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements. Work for purpose and know that your work will contribute to better outcomes for vulnerable people and communities. Further Information For further information about this role, please refer to the position description attached below or contact Johno Montgomery on 0406 029 569 or jmontgomery@redcross.org.au . Position Description: ACH Caseworker (SA).pd

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Work type
Part Time
Keyword Match
... participants to the most appropriate range of housing and care services in order to meet their immediate and ongoing needs; the ... the Red Cross Assistance with Care & Housing service in Port Lincoln. What you will bring ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Other Regions SA

Caseworker

Australian Red Cross

Maximum term position until 30 June 2022 Part time- 24 hours per week Port Lincoln, SA About Us Who we are Australian Red Cross is part of the world's largest humanitarian organisation. Our aim is to improve the lives of the most vulnerable people in Australia and across our region. About the Role You will provide strength based case management support to older people who are living in insecure housing, homeless or at risk of homelessness. The Case Worker will link participants to the most appropriate range of housing and care services in order to meet their immediate and ongoing needs; the role does not provide direct personal care. As part of the role, the Case Worker will establish and maintain linkages with relevant networks and represent the Red Cross Assistance with Care & Housing service in Port Lincoln. What you will bring Demonstrated casework and case management skills and practice An understanding of the target group and the issues involved Ability to effectively liaise and negotiate services with relevant agencies Effective communication with a broad range of people (verbal and written) including communication of technical / procedural / legislative information to clients Ability to manage complex and sensitive issues with appropriate discretion The benefits Be part of one of the largest humanitarian organisations and know that the work contributes to improving outcomes for vulnerable people. Red Cross offers generous salary packaging benefits and flexible working arrangements. Further Information For further information about this role, please refer to the position description attached below or contact Johno Montgomery on 0406 029 569 or jmontgomery@redcross.org.au. Position description: ACH Caseworker (SA).pdf

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Work type
Part Time
Keyword Match
... to the most appropriate range of housing and care services in order to meet their immediate and ongoing needs; ... Ability to effectively liaise and negotiate services with relevant agencies Effective communication with ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Enrolled Nurses

Estia Health

Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations reinforce our community connections and contribute to the health and wellbeing of our residents. About the role Estia Health Kadina are looking for an experienced Enrolled Nurse to join their team on a casual basis working across a range of morning, afternoon and evening shifts. Working in the clinical team, our Nurses inspire others while coordinating the provision of daily care needs to our residents. The role also involves: The provision of clinical care in accordance with legislation and practice within a professional and ethical frame work Completing comprehensive, individual assessments and care plans for new and existing residents Ensuring timely and accurate documentation including ACFI What we will do for you: At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Join one of Australia's leading aged care providers in one of the fastest growing industries Lead a team, develop your coaching skills as you work to educate our carers Regular tool box talks so you stay informed on processes Development opportunities such as our Emerging Leaders Program for high performing staff to be mentored by a member of our executive team Work in your local community and make a difference to the lives of our residents About you You'll bring to the role your passionate and caring nature and you will have: Current AHPRA Registration Excellent communication and clinical documentation skills Excellent time management and organisational skills The ability to effectively lead a team (leadership experience highly regarded) Experience working within an Aged Care or similar environment A commitment to keeping yourself and others safe The right to work in Australia Join us! If you would like to know more, please call us on (08) 8821 2233 or by emailing us at kadina@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Part Time role, Fast paced role with plenty of variety in your day, Join a strong clinical team ready to welcome you

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Work type
Part Time
Keyword Match
Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Personal Care Attendant | Kadina

Estia Health

Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations reinforce our community connections and contribute to the health and wellbeing of our residents. About the role Estia Health Kadina are looking for Personal Care Attendants to join our team on a Casual or Part Time basis, working across a range of PM and weekend shifts. This role also involves: Delivering the best possible care to our residents (ensuring wellbeing and comfort) Supporting with daily living tasks (showering, meals etc) Manual handling Following direction from the Registered Nurse/s and managers What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Monthly training offered to solidify your skillset and regular toolbox talks to enhance your current learning Support with Nursing studies and opportunity to progress into a Registered Nurse once complete Placement opportunities for you to practice your leadership and mentoring skills Work in your local community and make a difference to the lives of our residents Annual Flu Shot provided About you You'll bring to the role your passionate and caring nature and you will have: Certificate III or IV in Aged Care/Individual Support Experience in Aged Care (highly regarded) Compassion for the elderly and a can-do attitude Excellent clinical documentation skills Excellent communication skills The ability to build positive relationships with your team and residents The right to work in Australia Join us! If you would like to know more, please contact us at (08) 8821 2233 or emailing us at kadina@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Part Time and Casual roles available!, We support your development with ongoing training and toolbox talks, Join a friendly and passionate team who are ready to welcome you

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Work type
Part Time
Keyword Match
Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Senior Subcontracts Specialist

Boeing

The opportunity We have an opportunity for a Senior Subcontracts Specialist to support continuing growth experienced within Boeing Defence Australia. The successful candidate will join the Contracting team forming part of the Supply Chain Management capability and draw from previous relevant experience to ensure effective market engagement and subcontract management within assigned campaigns. Responsibilities Develop strong relationships with stakeholders to understand business requirements and support the development of procurement strategies and priorities. Execution, tasking and support of work packages to achieve efficient and on-time delivery of program milestones.. Engage with large multi-national and local SME suppliers to ensure value for money is achieved. Negotiate subcontract agreements, including reviewing and drafting contractual terms and conditions. Liaise with Functional, Technical, Commercial and Legal stakeholders. Ensure supplier activities are compliant with applicable regulatory trade control (export-import) requirements. Support the effective management of contract performance through relevant supplier relationship management frameworks. Monitor and report cost, schedule, and status of subcontractors and recommend or implement corrective action as necessary. Participate in the development of process improvement initiatives and value for money opportunities. Experience/Qualifications Proven experience of pre and post-award subcontract management in a project environment (Defence industry experience is desirable) Tertiary Education in Commerce, Law or Business or relevant experience (MCIPS preferred) High level competency in written and oral communication and standard business tools and systems An enthusiasm for working with suppliers and identifying new opportunities and relationships The ability to work with cross-functional teams The ability to work autonomously to see projects and opportunities through to completion Applicants must be Australian Citizens to meet Defence security requirements. About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. As a BDA employee, you will join other innovative, ethical people who have the critical skills required to develop and deliver world class capabilities and systems to protect Australia and its national interests. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Culture We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-Defence personnel are encouraged to apply. Benefits Flexible working options Study assistance Salary packaging Employee Incentive Program Global opportunities If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now.

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Work type
Full-Time
Keyword Match
The opportunity We have an opportunity for a Senior Subcontracts Specialist to support continuing growth experienced within Boeing Defence Australia. The successful candidate will join the Contracting team forming ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Subcontract Specialist

Boeing

The opportunities We have a number of opportunities for Subcontracts Specialists to support continuing growth within the Supply Chain management Contracting capability. Successful candidates will draw from previous experience to ensure effective pre and post-award subcontract management for a range of exciting campaigns and projects. Responsibilities Execution and support to deliver subcontracts across the capability including the development of sourcing strategies, supplier negotiations, contract formation and management. Monitor and report cost, schedule, and status of subcontractors and recommend or implement corrective action as necessary. Investigate, draft, evaluate and negotiate subcontracts, including the drafting and management of approaches to market such as Requests for Information / Tender / Quotation. Engagement with stakeholders to understand procurement needs and assist in establishing procurement plans and priorities. Engagement with Functional, Technical, Commercial and Legal stakeholders. Ensure supplier activities are compliant with applicable regulatory trade control (export-import) requirements. Participate in the development of process improvement initiatives and value for money opportunities. About you Proven experience of pre and post-award subcontract management in a project environment Tertiary Education in Commerce, Law or Business or relevant experience High level competency in written and oral communication and standard business tools and systems Defence industry experience is desirable Applicants must be Australian Citizens to meet Defence security requirements. About us Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. As a BDA employee, you will join other innovative, ethical people who have the critical skills required to develop and deliver world class capabilities and systems to protect Australia and its national interests. Joining us is a chance to make your mark, working with a diverse team that is united in pushing the boundaries of imagination and excellence. At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are core values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Benefits Flexible working options Study assistance Salary packaging Employee Incentive Program Global opportunities We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-Defence personnel are encouraged to apply. If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now.

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Work type
Full-Time
Keyword Match
The opportunities We have a number of opportunities for Subcontracts Specialists to support continuing growth within the Supply Chain management Contracting capability. Successful candidates will draw from previous ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
SA > Adelaide

Support worker - Casual position

Community Living Project

Do you have an eye for detail and a strong, responsive work ethic? Are you looking for a rewarding role with a focus on assisting someone to live an extraordinary life? My family and I are seeking a motivated, reliable and experienced person to work with me 8 - 16 hours a week. Time with me would be in the mornings and/or afternoons. You will assist me to tend to tasks around my home, my personal care needs, being organised for my day and supporting me to get to my day time commitments during the week or my involvement in the community. Ideally you will commit to walking this part of my life journey with me for the long haul! Due to my complex health needs sometimes time with me can be quite intense, other times I just need someone to sit with me, help me wind down and have a laugh. I am a fun-loving, family centric and kind gentleman. I love travel, music, singing, computer games, movies; I'm an avid sports fan and a very active member of my local softball club. You will need to be timely, practical, and engaging - as well as being creative, compassionate and an open and effective communicator. As a worker, you will collaborate closely with me, my family, and my support team and deliver support in line with my vision for a good life. If you have prior experience in supporting someone with a disability as well as a passion for the good things in life and a focus on people's strength we would love to hear from you. Ongoing training and direction will be provided, however it is favorable to come to this position with Medication Administration under your belt. You will have or be prepared to obtain a Current First Aid Certificate, Manual Handling and NDIS Worker Screening Check. You will also require a valid driver's licence and a road worthy vehicle. If this role is just what you have been looking for, please forward expressions of interests detailing the reason for your application and what skills you would bring to the support worker role along with a current CV.

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Work type
Part Time
Keyword Match
Do you have an eye for detail and a strong, responsive work ethic? Are you looking for a rewarding role with a focus on assisting someone to live an extraordinary life? My family and I are seeking a motivated, reliable ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Registered Nurse

Estia Health

A delightful, boutique residence with a warm, family ambience, Estia Health Salisbury East offers modern facilities in a welcoming, social environment. Situated in a quiet residential street, the residence is close to public transport, local shopping centres and churches. About the role Estia Health Salisbury East are looking for a Registered Nurse to join the team on a Casual basis working across a range of morning, afternoon and evening shifts. Working in the clinical team, our Registered Nurses inspire others while coordinating the provision of daily care needs to our residents. The role also involves: The provision of clinical care in accordance with legislation and practice within a professional and ethical frame work Completing comprehensive, individual assessments and care plans for new and existing residents Ensuring timely and accurate documentation including ACFI What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Join one of Australia's leading aged care providers in one of the fastest-growing industries Support with Nursing studies and the opportunity to progress as a Registered Nurse once complete Lead a team and develop your coaching skills as you work to educate our carers Regular toolbox talks so you stay informed on processes Development opportunities such as our Emerging Leaders Program for high performing staff to be mentored by a member of our executive team Work in your local community and make a difference to the lives of our residents About you You'll bring to the role your passionate and caring nature and you will have: Current AHPRA Registration Excellent communication and clinical documentation skills Excellent time management and organisational skills The ability to effectively lead a team (leadership experience highly regarded) Experience working within an Aged Care or similar environment Prior ACFI experience A commitment to keeping yourself and others safe The right to work in Australia Join us! If you would like to know more, please call us on 08 8285 4600 or by emailing us at salisburyeast@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Casual work - work around your lifestyle!, Monthly training and regular toolbox talks to enhance skillset, 79-bed home with a secure memory unit, close to public transport and shops!

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Work type
Part Time
Keyword Match
A delightful, boutique residence with a warm, family ambience, Estia Health Salisbury East offers modern facilities in a welcoming, social environment. Situated in a quiet residential street, the residence is close to ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Registered Nurse

Estia Health

Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local organisations reinforce our community connections and contribute to the health and wellbeing of our residents. With a whole range of lifestyle activities available, there are many opportunities to learn new skills, enjoy a new pastime or make new friends. Our aim is to help every resident achieve their goals. About the role Estia Health Kadina are looking for a Registered Nurse to join their team on a Part Time basis working across a range of morning, afternoon and evening shifts. Working in the clinical team, our Registered Nurses inspire others while coordinating the provision of daily care needs to our residents. The role also involves: The provision of clinical care in accordance with legislation and practice within a professional and ethical frame work Completing comprehensive, individual assessments and care plans for new and existing residents Ensuring timely and accurate documentation including ACFI What we will do for you At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us Join one of Australia's leading aged care providers in one of the fastest-growing industries Support with Nursing studies and the opportunity to progress as a Registered Nurse once complete Lead a team and develop your coaching skills as you work to educate our carers Regular toolbox talks so you stay informed on processes Development opportunities such as our Emerging Leaders Program for high performing staff to be mentored by a member of our executive team Work in your local community and make a difference to the lives of our residents About you You'll bring to the role your passionate and caring nature and you will have: Current AHPRA Registration Excellent communication and clinical documentation skills Excellent time management and organisational skills The ability to effectively lead a team (leadership experience highly regarded) Experience working within an Aged Care or similar environment Prior ACFI experience A commitment to keeping yourself and others safe The right to work in Australia Join us! If you would like to know more, please call us on (08) 8821 2233 or by emailing us at kadina@estiahealth.com.au. If this sounds like the role for you, click on APPLY NOW! To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page at https://www.linkedin.com/company/estia-health/Enjoy the certainty of this permanent part-time role, Progress with our Emerging Leaders Program and toolbox talks, Join a friendly and supportive team with ongoing development opportunities

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Work type
Part Time
Keyword Match
Estia Health Kadina provides a home-like environment in a beautiful country setting, characterised by attentive and friendly staff who make this a warm, welcoming and fun place to be. Strong links to local ...
1 month ago Details and apply
1 month ago Details and Apply
SA > Adelaide

Subcontract Specialist

Boeing

About the organisation Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. About the opportunity We have an opportunity for a Subcontracts Specialist to support continuing growth experienced within Boeing Defence Australia. The successful candidate will join the Contracting team forming part of the Supply Chain Management capability and draw from previous relevant experience to ensure effective market engagement and subcontract management. About the role Develop strong relationships with stakeholders to understand business requirements and support the development of procurement strategies and priorities. Support the delivery of work packages to achieve efficient and on-time delivery of campaigns and program milestones. Conduct market engagement activities (RFx) to identify and select qualified subcontractors. Engage with large multi-national and local SME suppliers to ensure value for money. Negotiate subcontract agreements, including reviewing and drafting contractual terms and conditions. Liaise with Functional, Technical, Commercial and Legal stakeholders. Ensure supplier activities are compliant with applicable regulatory trade control (export-import) requirements. Support the effective management of contract performance through relevant supplier relationship management frameworks. Monitor and report cost, schedule, and status of subcontractors and recommend or implement corrective action as necessary. Participate in the development of process improvement initiatives and value for money opportunities. Experience/Qualifications To be successful in this role you will have a collaborative team approach, well developed analytical skills and excellent written and verbal skills.You must be someone who can work autonomously who is comfortable driving continuous improvement. Proven experience of pre and post-award subcontract management in a project environment (Defence industry experience is desirable) Tertiary Education in Commerce, Law or Business or relevant experience (MCIPS preferred) High level competency in written and oral communication and standard business tools and systems An enthusiasm for working with suppliers and identifying new opportunities and relationships The ability to work with cross functional teams The ability to work autonomously to see projects and opportunities through to completion Applicants must be Australian Citizens to meet Defence security requirements. What's on offer? We are a business that evolves by encouraging our people to grow, so you will bring a mindset, behavior and skills to improve the business, processes and yourself. This will see you thrive and achieve the organisation goals whilst being focused on your personal development through formal and informal learning. We value the health and wellbeing of our employees and offer true flexibility including working from home, compressed work weeks, and opportunities for part time arrangements, allowing you to balance your career with what is important to you outside of work. We will celebrate your successes and achievements with a formal reward and recognition program and employee awards. Work on cutting edge projects Attractive remuneration and annual bonus Formal mentoring and training as well as on the job learning Access discounts for health insurance, travel and accommodation Paid study leave, parental leave and Defence leave Salary packaging options available Health and wellbeing benefits including annual flu vaccinations and Employee Assistance Program Join social and community groups Boeing Defence Australia works with strong links to our global Boeing community. We encourage collaboration with our USA and international counterparts. We are committed to building a diverse and inclusive workplace. Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. If you are ready to join an innovative industry leader and would like to register your interest in working for Boeing, please click Apply Now.

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Work type
Full-Time
Keyword Match
About the organisation Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation's most important programs for the Australian Defence Force. About the opportunity We have an ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
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2 weeks ago Details and apply
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... . This role will report through to the Customer Service Support Leader and sits within our Lion Connect sales and customer service centre. To respond to the needs of our customers and lead the way in our industry, we ...
2 weeks ago Details and apply
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Customer Service Manager

CSL Behring

With operations in 35+ nations and ~ 27,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment. CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL's therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally. We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team! The Opportunity At CSL, we have an exciting opportunity for a Customer Services Manager to join us at our Docklands, Melbourne office. In this role, you will be a key member of our Commercial Operations Team and will be expected to provide a superior level of customer service to all internal and external customers. This includes oversight of the customer service team, ensuring customer orders are actioned appropriately and processes are documented and are compliant with CSL's contractual requirements. The Responsibilities In this role, you will; Build collaborative and trusting relationships and work in partnership with the National Blood Authority (NBA), Australian Red Cross Lifeblood, 3rd Party Logistics Provider and other key internal and external stakeholders Ensure that our home delivery recipients are provided with superior customer service and ensure all key activities and feedback is captured and reported Ensure 24/7 coverage to support urgent orders requiring immediate processing is maintained by team Identify risks and liaise with internal stakeholders where relevant to ensure that contractual obligations are achieved, agreed service standards are exceeded where possible and KPI infringements, and associated penalties, are minimised Provide support to sales and marketing as it relates to monitoring of sales transactions, customer feedback and other requests as required to support the brand strategies Oversee the product technical complaint process (including coordination of product returns for investigation) and ensure the approved processes are followed Review existing and new processes, identify ways to re-engineer and implement more effective processes and drive continuous improvement Ensure team continues to strive towards excellence in customer facing activities Develop, coach and support the customer service team by ensuring IPMs and development plans are in place and reviewed regularly Essential Qualifications/ Experience University degree in business or supply chain (preferred but not essential) 5-7 years of experience in Customer Service in a Pharmaceutical or Health services sector (with a minimum of 3 years experience in leading teams) Experience in working with 3rd Party Logistics Providers (warehousing and distribution) and understanding of Inventory management Solid understanding of all aspects of supply chain including forecasting, planning and domestic distribution - road and air freight Working in cGMP, GWP or GDP environments Strong interpersonal skills and a team player Strong attention to detail Able to perform well under pressure and with rapid change Strong customer focus Computer skills - SAP, Excel, and Word How to Apply Please submit your applications with your current CV and covering letter. Worker Type: Employee Worker Sub Type: Regular

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Work type
Full-Time
Keyword Match
... CSL by becoming a member of our team! The Opportunity At CSL, we have an exciting opportunity for a Customer Services Manager to join us at our Docklands, Melbourne office. In this role, you will be a key member of ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
VIC > Melbourne

Customer Service Expression of Interest - Melbourne North West

Commonwealth Bank

The Customer Service Network Melbourne North West area are looking for passionate customer service professionals to join their team in a variety of upcoming part time and full time roles. The North West area consists of our branches at: Gladstone Park, Glenroy, Highpoint, Mooney Ponds, St Albans, Watergardens, Broadmeadows, Craigieburn Central, Dallas, Pascoe Vale, Airport West, Keilor Downs, Milleara Mall, Niddrie, North Essendon and Roxburgh Park. Do work that matters The Customer Service Network Team serves on the frontline in our retail branches. You'll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs. You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs.    What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Previous banking or finance experience will be helpful but absolutely not essential. If this sounds like the role for you then we would love to hear from you. Apply today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by ... and energy. One where making a positive impact for customers, communities and each other is part of our ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
VIC > Melbourne

Customer Service Expression of Interest - Melbourne North West

Commonwealth Bank

The Customer Service Network Melbourne North West area are looking for passionate customer service professionals to join their team in a variety of upcoming part time and full time roles. The North West area consists of our branches at: Gladstone Park, Glenroy, Highpoint, Mooney Ponds, St Albans, Watergardens, Broadmeadows, Craigieburn Central, Dallas, Pascoe Vale, Airport West, Keilor Downs, Milleara Mall, Niddrie, North Essendon and Roxburgh Park. Do work that matters The Customer Service Network Team serves on the frontline in our retail branches. You'll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs. You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs.    What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Previous banking or finance experience will be helpful but absolutely not essential. If this sounds like the role for you then we would love to hear from you. Apply today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by ... and energy. One where making a positive impact for customers, communities and each other is part of our ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Newcastle & Hunter

Customer Care Consultant - CTP claims | Charlestown

Allianz

Customer Care Consultant - CTP claims | Charlestown Allianz is the home for those who dare to challenge business as usual. Are you looking for an organisation that has a high level of Integrity and professionalism? As an Allianz Customer Care Consultant in our Legal and Specialty team you'll play an active role in ensuring the smooth management of CTP Personal Injury claims . As a result, you will be directly improving our customer's lives and well-being. As someone who builds excellent relationships, you'll help individuals achieve a resolution to their claim engaging with them and external stakeholders and solicitors throughout the process It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience. For people who love to help others, and are interested in the legal aspect of the claims process this role is highly rewarding. You'll be responsible for: Supporting customers step by step through their CTP Journey towards settlement. Handling personal and confidential claims information discreetly and professionally Nurturing excellent customer relationships and creating positive experiences Welcoming and helpful written and verbal customer communication Ensuring a fair and reasonable outcome for our customers Driving service outcomes for internal and external customers Adhering to all compliance and legislative requirements Important to your success: Personal Injury claims experience (preferred) Legal qualification or currently undertaking legal studies (preferred) Excellent customer service and communication skills Negotiation and conflict resolution skills Time management skills and a proactive approach Ability to take ownership of assigned ‎tasks What's on offer? An exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth. On-going training and development opportunities Be a part of a successful team delivering customer satisfaction and service expectations About us Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career. Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. If you dare, there's an opportunity for you at www.allianz.com.au/careers

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Work type
Full-Time
Keyword Match
... level of Integrity and professionalism? As an Allianz Customer Care Consultant in our Legal and Specialty team you ... of a successful team delivering customer satisfaction and service expectations About us Allianz is ...
2 months ago Details and apply
2 months ago Details and Apply
NSW > Sydney

Service Relationship Manager (Fixed term contract)

Citi Australia

A Service Relationship Manager's (SRM) is the service contact for Citigold customers at the branch. To develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs and also Identify client general financial needs and cross-sell opportunities to refer clients to the appropriate Relationship Professional. You will be responsible to assist the Relationship Managers in resolving customer service issues. SRM will also be accountable in deepening the relationships with clients whilst ensuring a high standard of compliance and control is maintained. In addition to this you will build strong internal relationships with the product teams and other subject matter experts across the franchise to tailor solutions to ensure each customer's unique needs are met. KEY ACCOUNTABILITIES Support and Service Make daily relationship calls to engage and interact with customers at a personalised level Assist and support Relationship Managers Primarily serve the Citigold customers on Wealth Management Banking needs Contribute to branch operational efficiencies to enable branch to achieve plan Work closely with internal stakeholders and subject matter experts to achieve business goals and targets. Client Engagement Ensure current and prospective clients have a consistent, superior Citibank experience through delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good customer contact experience with Citibank, e.g. follow-up and call back to customers Continuously look for improvement opportunities to increase customer satisfaction and work efficiency Leverage working knowledge of investment and banking products as required to deepen client relationships Actively participate in client activities such as product information seminars Compliance and Control Maintain a high standard of accurate and error free work, which reduces compliance breaches to include minimising and reducing critical errors and write offs Comply with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information Exercise due diligence and independence when reviewing requests from Branch Sales Staff Action day-to-day operational and administrative tasks as required Comply with established policies and procedures to ensure confidentiality and security of bank and client assets and information Maintain a high standard of ethics and conduct for sound banking operations, business success and the bank's reputation Adhere to all applicable requirements established by Citi to ensure they are fully committed to its AML/CTF and/or sanctions compliance responsibilities as set out in the relevant Citi Global, Regional and/or Australian AML/CTF and/or Sanctions Policies, Procedures, Standards, Directives and Programs. KEY BEHAVIOURAL COMPETENCY REQUIREMENTS Delivering results and meeting customer expectations Coping with pressures and setbacks Following instructions and feedback Adhering to principles and values Working with people Relating and networking Achieving personal work goals and objectives ------------------------------------------------- Job Family Group: Consumer Sales ------------------------------------------------- Job Family: Consumer Sales Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Service Relationship Manager - Fixed Term Contract

Citi Australia

STRATEGIC INTENT A Service Relationship Manager's (SRM) is the service contact for RP managed Citigold customers at the Wealth Management Centre. To develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs and also Identify client general financial needs and cross-sell opportunities to refer clients to the appropriate Relationship Professional (RP). You will be responsible to assist the Relationship Professional in resolving customer service issues. SRM will also be accountable in deepening the relationships with clients whilst ensuring a high standard of compliance and control is maintained. In addition to this you will build strong internal relationships with the product teams and other subject matter experts across the franchise to tailor solutions to ensure each customer's unique needs are met. KEY ACCOUNTABILITIES Support and Service Make daily relationship calls to engage and interact with customers at a personalised level Assist and support Relationship Professional Primarily serve the Citigold customers on Wealth Management Banking needs Contribute to operational efficiencies to enable the team to achieve plan Work closely with internal stakeholders and subject matter experts to achieve business goals and targets. Client Engagement Ensure current and prospective clients have a consistent, superior Citibank experience through delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good customer contact experience with Citibank, e.g. follow-up and call back to customers Continuously look for improvement opportunities to increase customer satisfaction and work efficiency Leverage working knowledge of investment and banking products as required to deepen client relationships Actively participate in client activities such as product information seminars Compliance and Control Maintain a high standard of accurate and error free work, which reduces compliance breaches to include minimizing and reducing critical errors and write offs Comply with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information Exercise due diligence and independence when reviewing requests from Sales Staff Action day-to-day operational and administrative tasks as required Comply with established policies and procedures to ensure confidentiality and security of bank and client assets and information Maintain a high standard of ethics and conduct for sound banking operations, business success and the bank's reputation Adhere to all applicable requirements established by Citi to ensure they are fully committed to its AML/CTF and/or sanctions compliance responsibilities as set out in the relevant Citi Global, Regional and/or Australian AML/CTF and/or Sanctions Policies, Procedures, Standards, Directives and Programs. KEY BEHAVIOURAL COMPETENCY REQUIREMENTS Delivering results and meeting customer expectations Coping with pressures and setbacks Following instructions and feedback Adhering to principles and values Working with people Relating and networking Achieving personal work goals and objectives EXPERIENCE AND EDUCATIONAL REQUIREMENTS Educational Degree or vocational qualification in business or finance related subject is desirable Diploma of Financial Planning is highly desirable Licences RG146 Tier 1 or 2 accredited in managed investments, derivatives, Securities and FX Previous Industry Experience Operational experience in financial services Frontline service experience - possess strong experience of branch frontline service in the banking industry A good working knowledge in investment products in a retail environment is highly desirable Proven relationship management skills Good knowledge of the retail investment and financial planning industries is desirable Good understanding of industry legislative and compliance regime Other (eg. Languages) Foreign language skills are not essential unless specified ------------------------------------------------- Job Family Group: Consumer Sales ------------------------------------------------- Job Family: Consumer Sales Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Service Relationship Manager

Citi Australia

STRATEGIC INTENT A Service Relationship Manager's (SRM) is the service contact for RP managed Citigold customers at the Wealth Management Centre. To develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs and also Identify client general financial needs and cross-sell opportunities to refer clients to the appropriate Relationship Professional (RP). You will be responsible to assist the Relationship Professional in resolving customer service issues. SRM will also be accountable in deepening the relationships with clients whilst ensuring a high standard of compliance and control is maintained. In addition to this you will build strong internal relationships with the product teams and other subject matter experts across the franchise to tailor solutions to ensure each customer's unique needs are met. KEY ACCOUNTABILITIES Support and Service Make daily relationship calls to engage and interact with customers at a personalised level Assist and support Relationship Professional Primarily serve the Citigold customers on Wealth Management Banking needs Contribute to operational efficiencies to enable the team to achieve plan Work closely with internal stakeholders and subject matter experts to achieve business goals and targets. Client Engagement Ensure current and prospective clients have a consistent, superior Citibank experience through delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good customer contact experience with Citibank, e.g. follow-up and call back to customers Continuously look for improvement opportunities to increase customer satisfaction and work efficiency Leverage working knowledge of investment and banking products as required to deepen client relationships Actively participate in client activities such as product information seminars Compliance and Control Maintain a high standard of accurate and error free work, which reduces compliance breaches to include minimizing and reducing critical errors and write offs Comply with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information Exercise due diligence and independence when reviewing requests from Sales Staff Action day-to-day operational and administrative tasks as required Comply with established policies and procedures to ensure confidentiality and security of bank and client assets and information Maintain a high standard of ethics and conduct for sound banking operations, business success and the bank's reputation Adhere to all applicable requirements established by Citi to ensure they are fully committed to its AML/CTF and/or sanctions compliance responsibilities as set out in the relevant Citi Global, Regional and/or Australian AML/CTF and/or Sanctions Policies, Procedures, Standards, Directives and Programs. KEY BEHAVIOURAL COMPETENCY REQUIREMENTS Delivering results and meeting customer expectations Coping with pressures and setbacks Following instructions and feedback Adhering to principles and values Working with people Relating and networking Achieving personal work goals and objectives EXPERIENCE AND EDUCATIONAL REQUIREMENTS Educational Degree or vocational qualification in business or finance related subject is desirable Diploma of Financial Planning is highly desirable Licences RG146 Tier 1 or 2 accredited in managed investments, derivatives, Securities and FX Previous Industry Experience Operational experience in financial services Frontline service experience - possess strong experience of branch frontline service in the banking industry A good working knowledge in investment products in a retail environment is highly desirable Proven relationship management skills Good knowledge of the retail investment and financial planning industries is desirable Good understanding of industry legislative and compliance regime Other (eg. Languages) Foreign language skills are not essential unless specified ------------------------------------------------- Job Family Group: Consumer Sales ------------------------------------------------- Job Family: Consumer Sales Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

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Work type
Full-Time
Keyword Match
... delivery of outstanding service Take full ownership and provide solutions to customers' problems and ensure satisfaction of problem resolution Exercise due diligence in customer care to ensure good ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
WA > Goldfields & Southern WA

Bankwest Customer Consultant - Narembeen (part time)

Bankwest

You're a passionate customer service professional looking for the next challenge We are a customer and community focused network of branch colleagues Together we can provide excellent experiences that matter We are looking for a passionate customer service professional to join us part time as a Customer Consultant at our Narembeen branch. The roster is 14.5 hours per week split across Monday and Friday. Do work that matters As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities. Day to day you will be responsible for: Using active listening skills to uncover customer needs and goals Providing customer solutions that are in line with individual needs and goals Meeting and greeting customers when they arrive in our branches Helping customers with their transactions at the teller bay Providing customers with guidance when using Bankwest systems and equipment within the branches We're interested in hearing from people who have: Experience in a customer service role which has allowed you to build rapport and work with customers to achieve their goals Excellent active listening skills A passion and sense of enthusiasm for providing excellent customer service You can be you At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today's digital economy. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... we can provide excellent experiences that matter We are looking for a passionate customer service professional to join us part time as a Customer Consultant at our Narembeen branch. The roster is 14.5 hours per ...
1 month ago Details and apply
1 month ago Details and Apply
NT > Alice Springs

Part Time Customer Banking Specialist Alice Springs

Commonwealth Bank

Please note we are currently seeking expressions of interest for Part Time Customer Banking Specialist to start in approx. July 2021 . Do work that matters The Customer Service Network Team serves on the frontline in our retail branches. You'll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs. You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. If this sounds like the role for you then we would love to hear from you. Apply today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Read More
Work type
Part Time
Keyword Match
... today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by ... and energy. One where making a positive impact for customers, communities and each other is part of our ...
1 month ago Details and apply
1 month ago Details and Apply
QLD > Other Regions QLD

Customer Experience Consultant

Eclipx Group

Ready for a challenge? Opportunity to be a part of one of the most exciting customer service teams in the Fleet Space - APPLY NOW! Revolutionise Customer Experience; Be part of a fast-paced, collaborative team; Multiple Locations available. Our Story so far… Eclipx Group (ECX) has been operating a number of very successful Automotive Financial Services businesses (Fleet Partners, FleetPlus & FleetChoice) for over 15 years. We have recently embarked on an exciting company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We currently have an exciting career opportunity for an experienced Customer Experience Consultant to join our dynamic Novated Sales and Customer Experience Team at our Melbourne office. You will be responsible for: Management of a variety of customer queries concerning novated leasing and salary packaging; Guiding customers through the leasing life-cycle; Proactively contacting customers and internal stakeholders to resolve customer cases and queries; Actively answering inbound calls and email queries from customers; Managing and prioritising a combination of both inbound phone and email-based customer cases and queries; Delivering exceptional Customer service to every customer. What we are looking for: Fleet or leasing experience or exposure in the automotive industry; Demonstrated ability in a fast-paced customer service environment; Outstanding verbal and written communication skills; Prior experience in an inbound customer call-centre environment; High attention to detail, problem-solving skills and ability to multitask; Ability to work both autonomously and as part of a dynamic team; Passion for providing the best customer experience; Ability to adapt to different customer queries and apply knowledge of various products and services. What's in it for you… An attractive remuneration package - including base salary, super and incentive scheme; Added benefits - Including staff discounts, salary packaging, novated vehicle lease, flexibility to work from different sites and from home; Training and Education - We pride ourselves in helping you realise your potential and allowing you to be innovative and grow; An exciting career - As our business grows, so do the opportunities for our people! If you think you have what it takes please reach out to us - we can't wait to hear from you!

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Work type
Full-Time
Keyword Match
... company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry… About your Position… We currently have an ...
1 month ago Details and apply
1 month ago Details and Apply
QLD > Far North Queensland

Customer Support Assistant Mareeba

Commonwealth Bank

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster: Monday 12.00-4.00 Tuesday 9.30-1.30 Wednesday 9.30- 1.30 Thursday 1.00- 5.00 Friday 12.00- 4.00 What will you do? As a Customer Support Assistant you'll help our customers realise their financial goals by conducting financial health checks.  By identifying particular needs and understanding our customer's future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. Join our team and help us continue to build a culture of integrity and accountability by placing the customer at the centre of everything we do. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... culture of integrity and accountability by placing the customer at the centre of everything we do. See ... you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
WA > Perth

Customer Banking Specialist Tully

Commonwealth Bank

Please note this is a part time opportunity offering 10 hours per week. Flexibility is key Monday - Friday. Do work that matters As a Customer Banking Specialist, you'll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer needs, you'll also advise them around products that could improve their financial wellbeing.   Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience.       See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology.   What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
QLD > Sunshine Coast

Customer Resolutions Coordinator

Unitywater

About us: At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland's population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices. About the role: In this contact position, you will be part of the Customer Relationships team and you will play a key role in providing complaints process management, resolution to customer issues and capturing learnings to improve policy, process, communication and customer experience. Key accountabilities will include but not be limited to: Assess, monitor and coordinate all incoming resolutions correspondence, distributing to the team to ensure customer resolution in a timely manner. Liaise with customers to confirm requests, communicate updates regarding investigations and provide accurate information within specified timeframes. Build an understanding of the customer complaint and utilise internal systems to gather all relevant information. Distribute complaints to team members to manage ongoing queues and backlog, actioning complaints as required. Prepare quality responses and assist in the management of customer correspondence and complaints across a range of channels within specified timeframes and quality. Identify and share emerging customer issues and trends and facilitate to improve future customer experiences. About you: To contribute to Unitywater's values of Reliability , Safety , Honesty & Integrity , Efficiency , One Team , Innovation , you will demonstrate the following skills and qualities for the role: Demonstrated experience in delivering high quality customer service with a commitment to continuous improvement, coupled with complaints management experience. Strong interpersonal and communication skills including conflict resolution and negotiation experience. Well-developed time management, prioritisation and organisational skills, including the ability to prepare reports and meet regular deadlines under pressure. Proven experience in seeking solutions and improvements to enhance the team's way of working and the customer experience. Demonstrated experience in MS Office with the ability to quickly learn new systems and processes. Working at Unitywater: Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential. Proudly Unitywater: We know that we are smarter, better, together. That's why we are committed to working in a team that includes values the unique contributions of all our people. Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply. Applications close: COB Wednesday 21 July. Remuneration: EA Indoor Level 3. For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.comAt Unitywater, we are passionate about keeping our communities healthy, We are always looking for new ways of doing things better, join our team today!, Bring your resolution skills and strong customer focus

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Work type
Part Time
Keyword Match
... skills and qualities for the role: Demonstrated experience in delivering high quality customer service with a commitment to continuous improvement, coupled with complaints management experience. Strong ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
WA > Perth

Customer Banking Specialist Tully

Commonwealth Bank

Do work that matters As a Customer Banking Specialist you'll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer needs, you'll also advise them around products that could improve their financial wellbeing.   Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience.             See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology.                                                                                       What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.  You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.  If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NT > Darwin

Customer Banking Specialist - Casuarina

Commonwealth Bank

Part Time role based in Casuarina 12 hours p/week - Tues, Thurs and Fri (4 hours p/day). Do work that matters As a Customer Banking Specialist you'll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you'll help our customers use and understand our new self-service banking tools. By identifying customer needs, you'll also advise them around products that could improve their financial wellbeing. Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. If this sounds like the role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... role for you then we would love to hear from you. Apply today! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NT > Alice Springs

Part Time Customer Banking Specialist Alice Springs

Commonwealth Bank

Please note we are currently seeking expressions of interest for Part Time Customer Banking Specialist to start in approx. July 2021 . Do work that matters The Customer Service Network Team serves on the frontline in our retail branches. You'll help our customers realise their financial goals by conducting financial health checks or identify and understand their broader investment and lending needs. You will contribute to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction. Often you will see a need to refer the customer on to one of our specialist teams such as business banking or financial planning to ensure that we've provided them with the best possible care and experience. See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Our Branches are constantly evolving. With a focus on technology and customer self-service, they allow our people to focus on advising our customers. Our branches will continue to evolve with our business as we focus on meeting our customers' changing needs. What will help you succeed? To be successful in this role you'll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do. You'll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs. You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions. Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first. If this sounds like the role for you then we would love to hear from you. Apply today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Part Time
Keyword Match
... today! *branchnetwork Whether you're passionate about customer service, driven by data, or called by ... and energy. One where making a positive impact for customers, communities and each other is part of our ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Head of Customer Solutions

Macquarie Group

An exciting opportunity has arisen to join the Personal Banking division where you can own the vision and drive the implementation of our customer retention strategy. As Head of Customer Solutions, you will be a senior member of a team that has a demonstrated track record of delivering business growth through a strong focus on our customers and by providing an exceptional digital banking experience. This is a key leadership role and your main responsibilities will include: Uplifting the capability of our people by leading and motivating a high performing and outcome focussed team Ensuring we support our existing customers who want to vary their home loans including setting fixed rates, requesting additional finance or making a range of other technical changes Identifying opportunities where we can meet more of our customers' home loan needs Using a data driven approach to develop and implement strategies to enhance customer engagement and improve retention outcomes Working collaboratively across the Group to support our Personal Banking business objectives This role represents a unique opportunity for a highly talented individual to join one of Australia's leading organisations, and will appeal to someone who has demonstrated: Strong leadership qualities and effective people management A strategic mindset, anchored in data, insights and customer centricity Excellent interpersonal and communication skills Demonstrated ability to create energy and excitement in relation to our strategic vision across our teams and a broad range of senior stakeholders Naturally collaborative with the ability to simplify complex situations This role will enable you to further your career and develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below. About Personal Banking As part of the Banking and Financial Service Group, Personal Banking is trusted by more than 1.7 million Australian customers to manage their money through their bank accounts, credit cards, home loans and vehicle finance. We help customers through key moments in their life while providing outstanding customer service as the #1 digital bank. We have award-winning internet and mobile banking apps and are focused on delivering a best-in-market banking and digital origination experience. Through innovation and a dedication to customer experience, we have recently achieved a leading market share in broker home loans. Within Personal Banking, we are proud of our culture of diversity & inclusion and high performance. We have a strong focus on meeting community expectations and making risk-conscious and data-based decisions. In line with our entrepreneurial and innovative culture, we adopt Enterprise Agile ways of working and embrace a growth and learning mindset. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... and drive the implementation of our customer retention strategy. As Head of Customer Solutions, you will be a ... . We help customers through key moments in their life while providing outstanding customer service as the #1 ...
1 month ago Details and apply
1 month ago Details and Apply
VIC > Melbourne

Home Loan Service Consultant

Commonwealth Bank

The role As a Home Loan Service Consultant, you will take inbound calls to build and maintain positive relationships with our existing customers by resolving and identifying their enquiries through conversation. You will spend time speaking with customers, asking specific questions and learning about their financial situation in order to identify their needs.  A high importance needs to be placed on supporting the customers individual needs, adding value to their experience and maintaining exceptional levels of customer service. Our Team The Direct Lending business brings together all Home Loan and Consumer Lending activity across Retail Banking Services (RBS). This area is critical to the development of a seamless multi-channel operation giving customers access to an optimised lending experience based on how they wish to interact with RBS, whether over the phone, online, or via video. What will help you succeed? Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible.   You will also be able to demonstrate: An ability to work in a busy, commercial, challenging environment. The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs Able to perform well in an ambiguous environment   the ability to interact with a wide range of customers and colleagues a desire to want to deliver excellent customer service Ability to work in a fast paced & highly regulated environment Other key responsibilities include: You will achieve or exceed performance targets relating to customer experience, service quality and operational performance by adhering to the Bank's service methodologies You will interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request. You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures. You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks You will use your excellent knowledge of the Bank's products and services to attend to the customers' identified financial needs and complete account based maintenance enquiries at customer's request. Pro-actively identify opportunities to better serve customers by demonstrating a high level of product knowledge gained through participation in ongoing training. You will have an understanding of our risk environment and understand your role in ensuring you adhere to our obligations.  You will be proactive in raising issues and work collaboratively for a resolve. Hours and Training: This role is permanent full time, with two available shifts: Monday to Wednesday 9:00am - 5:45pm, Thursday & Friday 9:00am - 4:45pm Tuesday & Wednesday - 9:00am - 6:15pm, Thursday & Friday 9:00am - 5:45pm, Saturday 9:00am -2:00pm Training will commence on Monday 6 th September 2021 with all new starters undergoing four weeks of mandatory Full Time training, 9:00am - 5:00pm Monday to Friday. Please note we cannot provide any time off during the training. (In the Office - Transition to WFH) Please note you must be based within reasonable travel distance to Melbourne, fortnightly hub days in the office will be required. This is a set shift and cannot be changed for at least 12 months Roles are permanent positions that works on a roster as below: You will be provided with the set base weekly shift mentioned above You will be provided with next month's roster four weeks in advance Your roster may require you to start up to 2 hours earlier or 2 hours later than your current shift start time This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current shift finish time At CommBank we're proud to support flexible working. The Home Loan Service Consultant position has been redesigned and repurposed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, connection to internet and a landline (dedicated for work use only) then leave the rest to us!  We'll guide you through virtual training and inductions, workstation setup, self-assessment and e-learning modules to help you adapt to working from home. We'll also schedule occasional in-office days to ensure you can stay engaged and connected with your team.  Please note that while majority of your work will be done from home there will be some office contact hours required, therefore we can only consider applicants who are able to come into the office at regularly. If you have a CAN do attitude and the desire to help the bank deliver on our purpose of “improving the financial wellbeing of our Customers and Communities” apply now! Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Work type
Full-Time
Keyword Match
... of our Customers and Communities” apply now! Whether you're passionate about customer service, driven by ... and energy. One where making a positive impact for customers, communities and each other is part of our every ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
QLD > Brisbane

Technology Services Consultant - Brisbane

KPMG

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Your Opportunity As a team member of the Brisbane Techzone this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs. In this role you will: Provide efficient, effective and timely delivery of local IT support Services. Ensure all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG. Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests. Accurate diagnosis of root cause - Incident or Request. Identify and locally escalate support requests that are symptomatic of an unresolved underlying problem in IT equipment or services. Minimise customer impact by providing workarounds where possible. Participate in an on-call roster if requested by the team leader. Be customer, and delivery focused, organised and capable of delivering in full and on time. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. To be considered for this opportunity, the ideal candidate will : Completed tertiary level qualification or certification and/or relevant experience. You enjoy meeting people and building relationships with customers. Your friends and family call you when they have a technical issue. You are passionate about tech support and customer service. You enjoy solving problems. You can communicate technical concepts in layman's terms. Experience exploring technical hardware. Coding/scripting experience. You provide white-glove treatment to customers. You have a sense of urgency—but also the ability to keep your cool. You have a foundational understanding of ITSM methodologies You share a passion for technology. You are passionate about sharing knowledge and developing others technical skills. Desirable VC/AV qualifications, experience highly regarded. MCP qualification and/or relevant experience. Vendor certification/s highly regarded. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG (Please note that as this role is an office based front desk IT support role, the Sydney office location and rostered times are required) Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Please apply for this position by submitting your confidential application online.

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Work type
Full-Time
Keyword Match
... family call you when they have a technical issue. You are passionate about tech support and customer service. You enjoy solving problems. You can communicate technical concepts in layman's terms. Experience exploring ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Client Service Consultant - Personal Banking

Macquarie Group

Are you passionate about delivering exceptional client experiences? Join our fast moving and ever-changing environment and get the opportunity to take ownership and accountability for your workload. You will still be part of a supportive, high performing team, with all the technology and training provided to set you up for success. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management in order to work to deadlines and to meet our customer's needs while liaising with other team members to deliver optimal solutions. As a passionate people person, you'll also bring the following skills and experience: experience in a contact centre role, gained from Banking or Financial Services or another highly regulated industry professional and engaging communications skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to follow processes the ability to problem solve and a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply via the link below. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management ...
1 month ago Details and apply
1 month ago Details and Apply
WA > Perth

Client Service Consultant - Personal Banking

Macquarie Group

Are you passionate about delivering exceptional client experiences? Join our fast moving and ever-changing environment and get the opportunity to take ownership and accountability for your workload. You will still be part of a supportive, high performing team, with all the technology and training provided to set you up for success. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management in order to work to deadlines and to meet our customer's needs while liaising with other team members to deliver optimal solutions. As a passionate people person, you'll also bring the following skills and experience: experience in a contact centre role, gained from Banking or Financial Services or another highly regulated industry professional and engaging communications skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to follow processes the ability to problem solve and a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply via the link below. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management ...
1 month ago Details and apply
1 month ago Details and Apply
QLD > Brisbane

Client Service Consultant - Personal Banking

Macquarie Group

Are you passionate about delivering exceptional client experiences? Join our fast moving and ever-changing environment and get the opportunity to take ownership and accountability for your workload. You will still be part of a supportive, high performing team, with all the technology and training provided to set you up for success. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management in order to work to deadlines and to meet our customer's needs while liaising with other team members to deliver optimal solutions. As a passionate people person, you'll also bring the following skills and experience: experience in a contact centre role, gained from Banking or Financial Services or another highly regulated industry professional and engaging communications skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to follow processes the ability to problem solve and a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply via the link below. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management ...
1 month ago Details and apply
1 month ago Details and Apply
VIC > Melbourne

Client Service Consultant - Personal Banking

Macquarie Group

Are you passionate about delivering exceptional client experiences? Join our fast moving and ever-changing environment and get the opportunity to take ownership and accountability for your workload. You will still be part of a supportive, high performing team, with all the technology and training provided to set you up for success. As a Client Service Consultant in our Personal Banking team, you'll be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management in order to work to deadlines and to meet our customer's needs while liaising with other team members to deliver optimal solutions. As a passionate people person, you'll also bring the following skills and experience: experience in a contact centre role, gained from Banking or Financial Services or another highly regulated industry professional and engaging communications skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to follow processes the ability to problem solve and a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. If you enjoy customer service and have a proven ability to build strong relationships with clients and stakeholders, apply via the link below. Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team you'll be empowered to work in a way that best suits you, whilst delivering for our clients, our business and our people. Whether it's from home, in an office, a combination of both, or on a flexible schedule, our people work where it works for them in Australia. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Read More
Work type
Full-Time
Keyword Match
... be the first point of contact for phone and email-based enquiries for customers of our retail bank. You'll provide extraordinary customer service and take ownership of client queries. You'll be great at time management ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Customer Success Manager - Property IQ

Macquarie Group

Macquarie Business Banking operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Manager within our PropertyIQ strata management software business, you will have the opportunity to make a significant impact to our clients and our business. In this position, you will be responsible for onboarding new clients to PropertyIQ and managing relationships with our key clients. Providing an exceptional customer experience through all phases of the customer onboarding process will ensure you build long-term customer relationships, whilst providing a seamless end-to-end experience. You will be responsible for customising and providing exceptionally high-quality training and coaching for users, to ensure clients have a full understanding of the product and can leverage the solution to achieve business objectives. You will also ensure continued high customer retention as well as identify new business opportunities through existing and new clients. Key to your success will be your genuine passion and track record in a Customer Success, Account Management or similar role. You will have proven experience successfully managing clients to deliver outstanding customer experiences (preferably within a SaaS or software environment) and thrive on building collaborative and trusted stakeholder relationships. You will demonstrate effectiveness in your planning to ensure all client commitments are met and the project is delivered on schedule and you will relish working in a fast-growth, entrepreneurial environment, while at the same time navigating across functional teams in a larger corporation. In addition, you will possess a passion for innovation and technology, with strong client presentation skills and an ability to collaborate with a diverse range of clients and individuals. Knowledge or experience in Strata Management is essential. This is an excellent time to join our growing team, where you can be a key driver in enacting change and influencing growth. Macquarie Business Banking are committed to long term growth and this will open up opportunities for career development in a forward thinking organisation that invests in its people. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Manager within our PropertyIQ strata management software business, you will have the ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Team Leader - National Service Centre

KPMG

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Joining KPMG as a Team Leader, you will take on a leadership role with a fast paced and growing operations team of administrative professionals and play an influential role in building a supportive, people focused and collaborative team culture. The National Service Centre at our Rhodes Business Park office operates between 7am and 7pm Monday to Friday. There are a variety of shifts available between these hours. We encourage and embrace flexibility i.e. part-time/job share arrangements. Your major responsibilities will include: Management of a team of Engagement Coordinators, Operations Administrators and/or KYC Coordinators responsible for leading an engaged, motivated and high performing team. Responsible for daily team operations, including allocations of work to team members and delivery of high quality and timely service to internal and external clients Be a subject matter expert in our processes and step in to provide hands on support to your team during peak periods Responsible for the management of their team's performance, ensuring their team is meeting defined KPIs & SLAs Act as a point of escalation for complex or challenging requests Provide leadership, coaching, training and professional development opportunities Assist in recruiting new team members as we continue to grow, and provide new starter training Identify opportunities to improve or streamline our administration processes How are you Extraordinary? Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment Demonstrated experience in leading, coaching and managing diverse teams Proven experience in driving a collaborative team culture and high performing working environment Demonstrated ability to develop and maintain relationships with the team, management and business stakeholders Demonstrated experience of high standards of customer service Analytical and data analysis skills to deliver insights to continuously strive for improvement Excellent organisational, time management and complex problem-solving skills Ability to adapt and be flexible to changing systems, processes and business needs Intermediate/Advanced Microsoft Office skills Exceptional written and verbal communicate skills Experience with SAP is preferred but not essential The KPMG Difference At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Next steps? Please apply online by submitting your resume and cover letter. A member of the KPMG Talent Acquisition team will be in contact once your application has been reviewed.

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Work type
Full-Time
Keyword Match
... ? Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment Demonstrated experience in leading, coaching and managing ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Team Leader - National Service Centre (Part-time)

KPMG

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. Joining KPMG as a Team Leader, you will take on a leadership role with a fast paced and growing operations team of administrative professionals and play an influential role in building a supportive, people focused and collaborative team culture. The National Service Centre at our Rhodes Business Park office operates between 7am and 7pm Monday to Friday. There are a variety of shifts available between these hours. We encourage and embrace flexibility i.e. part-time/job share arrangements. This is a permanent part-time opportunity. Your major responsibilities will include: Management of a team of Engagement Coordinators, Operations Administrators and/or KYC Coordinators responsible for leading an engaged, motivated and high performing team. Responsible for daily team operations, including allocations of work to team members and delivery of high quality and timely service to internal and external clients Be a subject matter expert in our processes and step in to provide hands on support to your team during peak periods Responsible for the management of their team's performance, ensuring their team is meeting defined KPIs & SLAs Act as a point of escalation for complex or challenging requests Provide leadership, coaching, training and professional development opportunities Assist in recruiting new team members as we continue to grow, and provide new starter training Identify opportunities to improve or streamline our administration processes How are you Extraordinary? Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment Demonstrated experience in leading, coaching and managing diverse teams Proven experience in driving a collaborative team culture and high performing working environment Demonstrated ability to develop and maintain relationships with the team, management and business stakeholders Demonstrated experience of high standards of customer service Analytical and data analysis skills to deliver insights to continuously strive for improvement Excellent organisational, time management and complex problem-solving skills Ability to adapt and be flexible to changing systems, processes and business needs Intermediate/Advanced Microsoft Office skills Exceptional written and verbal communicate skills Experience with SAP is preferred but not essential The KPMG Difference At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Next steps? Please apply online by submitting your resume and cover letter. A member of the KPMG Talent Acquisition team will be in contact once your application has been reviewed.

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Work type
Full-Time
Keyword Match
... ? Prior experience, ideally 3-5 years' as a Team Leader in a Customer Service, Operations, Financial, Professional services or a large Corporate environment Demonstrated experience in leading, coaching and managing ...
1 month ago Details and apply
1 month ago Details and Apply
VIC > Melbourne

Technology Services Team Leader

KPMG

Technology Services Team Leader - Melbourne Are you ready to leverage your existing IT capabilities in a new and challenging environment? Value diversity? It's what sets us apart. Immerse yourself in an inclusive, diverse and supportive culture KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. As a team member of the IT (Information Technology) Technology Services team this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. You understand that it is important not only to help fix equipment, but to build positive customer relationships with free technical advice and timely repairs. Your new role You will be responsible for: Leading a team of people dedicated to providing first class technology services; Being “the face” of IT to the business. The position is a front of house IT role and as such you will be dealing with staff in person Ensuring that the national processes and procedures are followed as per KPMG's guidelines. Identifying and locally escalating support requests that are symptomatic to ensure it is resolved in a timely manner. Recording all relevant information including progress accurately regarding Service Request in ITSM (Information Technology Service Management) Tool in accordance with KPMG Policy and Processes. Ensuring local IT assets are accurately documented within the national database and managed through their lifecycle including software licensing Performing configuration management related activities in line with agreed policies and support processes. Actively identifying areas for process improvement and make recommendations to management. Providing a delivery focus in full and on time service to all our customers. Identifying staff training needs and individual and team development. You bring to the role A passion and interest in ITS (Information Technology services) A degree, or some study in Information technology will be highly regarded A background in tech support or customer service. Excellent communication skills and ability to articulate technical concepts in layman's terms. A sense of urgency— Experience in delivering services within an environment with defined service Levels. Experience using workflow/call management systems. Experience working with Asset Management (CMDB). High level technology skills and understanding of Microsoft O365 In depth MS Teams capability High level Laptop and remote technology skills Experience using AV/VC technologies will be highly regarded Experience using ServiceNow call logging system will also be highly regarded What we offer you We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you want a career where you can use your deep expertise to deliver real results, talk to us first.

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Work type
Full-Time
Keyword Match
... or some study in Information technology will be highly regarded A background in tech support or customer service. Excellent communication skills and ability to articulate technical concepts in layman's terms. A sense ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Senior Service Designer

Macquarie Group

We have an exciting opportunity working in a multi-disciplinary team to bring to life the future state of one of our key products within our Wealth eco-system. Working closely with the Product Owner and Product Manager, BA's, engineers and closely liaising with other designers, you will lead the design stream to understand and visualise the customer journey and service blueprint, enabling the teams to understand the complex relationship between customer pain points, internal business practices and the underlying systems and services. You will define the measures that matter to ensure that we are able to articulate a future state vision and work with the team to prioritise the roadmap to bring this to life. We are looking for a strong systems thinker who is passionate about solving the right problems and encourages the whole team to adopt a human centred design mindset and approach through coaching and pragmatic application of design as a way of working. What you'll do: Conduct formative, generative, and evaluative research activities to identify insights from customers, employees and stakeholders using qualitative and quantitative methods, such as unmoderated and moderated interviews, surveys and assist with research recruitment. Design customer centric service and product solutions within a complex ecosystem, enterprise applications and create/evolve design standards. Collaborate cross-functionally with Business Analysts, Engineers, Product Managers, Researchers and Designers to solve problems, and prioritise design activities and research. Advocate for the customer through research findings to diverse audiences through written reports and presentations. Contribute and/or lead service design activities, challenge established thinking, and develop new approaches to complex design problems. Design and facilitate workshops for alignment, ideation and iteration, for small and large groups, remotely and in person Visualise complex system and service interactions to inform the roadmap to deliver complex transformation objectives Ensure end user value is determined and measured through delivery What we're looking for: A minimum of 5 years' experience in design and recent experience as a Senior Designer An excellent portfolio showcasing in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, system and services Bachelor's degree in Graphic Design, Industrial Design, Human Computer-Interaction or equivalent practical experience. End to end experience of managing design activities across the user-centred design process including strong design research skills, iterative design and prototyping and facilitation of usability testing. Ability to produce high quality artefacts such as personas, journey maps, task models, wireframes and interactive prototypes Highly skilled in design tools such as Sketch, Adobe Creative Suite, Mural. Comfortable working in an Agile environment and resilience in the face of shifting priorities. Boundless curiosity about how people use technology and how to create great experiences. Excellent communication and presentation skills; both written and verbal. Ability to play nicely as part of a multi-disciplinary team, inspired by group critique. Desired skills & experience: Knowledge and experience working on complex transformation initiatives Familiarity with, or willingness to learn Business Model Canvas, Value Proposition Canvas, Jobs to be done methodologies. Experience working within financial services, specifically wealth management. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Read More
Work type
Full-Time
Keyword Match
... as unmoderated and moderated interviews, surveys and assist with research recruitment. Design customer centric service and product solutions within a complex ecosystem, enterprise applications and create/evolve design ...
1 month ago Details and apply
1 month ago Details and Apply
VIC > Melbourne

Service Consultant

Cbus Super

As a Service Consultant at Cbus, you will provide superannuation support for our members, prospective members and employers who contact our Melbourne office. In this role you'll provide face-to-face and virtual support on a range of matters such as (but not limited to): Providing factual information and General Advice Assisting members in completing documentation Maintaining records for compliance purposes Liaising with internal Trustee teams and the Administrator Managing complaints received via the Front Counter service channel We're looking for a welcoming, considerate and confident individual who will put our members and employers at ease by simplifying complex superannuation language. You will be a dynamic communicator with high attention to detail and have a balance of customer service and administration skills for a service environment. Intuitive, patient and approachable you have the ability to defuse potentially complex customer situations before they become bigger ones. Prior experience working in a Superannuation/ Finance/ Banking environment with RG146 accreditation is preferred, but not essential. Cbus will support the successful candidate through the accreditation process. Why Cbus? You can be part of an award-winning organisation that is genuinely committed to delivering workplace diversity, inclusion and flexible working arrangements as an enabler of our purpose - to act in the best interest of our members and maximise their retirement outcomes. Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website. You will also be able to download the full position description from website - www.cbussuper.com.au/about-us/careers. About Cbus Cbus is one of Australia's largest industry superannuation funds and the national industry fund for the construction, building, infrastructure and allied industries. Established in 1984, Cbus provides superannuation benefits to over 765,000 members, has assets over $59 billion, and accepts contributions from more than 160,000 employers. Applications Close: Friday 9th July 2021 This position is a 6-Month Maximum Term Contract Please note that this position is based in Melbourne Applicants must have current rights to work in Australia Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you. A rewarding and varied opportunity to join a leading Industry Super Fund, Be part of a highly supportive and collaborative culture, 6 month maximum-term contract

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Work type
Part Time
Keyword Match
... communicator with high attention to detail and have a balance of customer service and administration skills for a service environment. Intuitive, patient and approachable you have the ability to defuse potentially ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Senior Service Designer - Business Banking Experience

Macquarie Group

Macquarie's Banking and Financial Services business is looking for a collaborative Senior Service Designer t o join our Business Banking Experience team. This role is a great opportunity for someone who is passionate about engaging with customers, intermediaries and staff to develop insights and opportunities that will drive demonstrable business change. You will have an excellent understanding of, and be experienced in, using different design methodologies to solve problems using Human Centred Design, whilst balancing this with delivering measurable business value. The role will require scoping and estimating new work including timelines and activities and the technical co-ordination of your design work with insights managers, business analysts, product owners and SMEs to identify complex problems and iterate solutions. You will advise on design approaches and help business stakeholders make sense of findings to apply insights to drive action. An essential part of your role will be building stakeholder alignment and advocacy to ensure prioritised work is delivering defined customer value, as well as coaching and mentoring teams in HCD on prioritised initiatives. The ideal candidate for this role will be a systems-thinker with a strategic mindset, with strong problem-solving skills, a passion for dealing with people and a proven method to elevate the power of design to solve real problems. What you'll do: Working with the Design Practice Lead and stakeholders, you will evaluate, estimate and scope the design approach to inform the brief to the organisation to determine best methodology and approach to solving the right problems. Conduct exploratory, generative, and evaluative research activities to identify insights from customers, employees and stakeholders using qualitative and quantitative methods, including unmoderated and moderated techniques, interviews, surveys and assist with research recruitment. Visually communicate 'show, don't tell' through service design artifacts including personas, journey maps, service blueprints and life cycles. Design customer centric service and product solutions within a complex ecosystem, enterprise applications and contribute to design standards. Collaborate cross-functionally with Business Analysts, Engineers, Product Managers, Researchers and Designers to solve problems, and prioritise design activities and research. Advocate for the customer through research findings to diverse audiences through written reports and presentations. Lead service design activities, challenge established thinking, and develop new approaches to complex design problems. Design and facilitate workshops for ideation and iteration, for small and large groups, remotely and in person. What we're looking for: A minimum of 5 years' experience in design and recent experience as a Senior Designer An excellent portfolio showcasing in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices. Bachelor's degree in Graphic Design, Industrial Design, Human Computer-Interaction or equivalent practical experience. End to end experience of scoping, estimating and managing design activities across the user-centred design process including determining team structure, best methodology, outcomes and outputs to solve complex system and service challenges. Strong design research skills, iterative design and prototyping and facilitation of usability testing. Ability to produce high quality artefacts such as personas, journey maps, task models, wireframes and interactive prototypes Highly skilled in design tools such as Sketch, Adobe Creative Suite and online collaboration tools eg. Mural. Comfortable working in an Agile environment and resilience in the face of shifting priorities. Boundless curiosity about how people use technology and how to create great experiences Excellent communication and presentation skills; both written and verbal. Ability to play nicely as part of a multi-disciplinary team, inspired by group critique. Desired skills & experience: Knowledge and experience working with brand and design systems. Involvement in delivering a service model transformation in a large-scale enteprise. Experience interviewing and dealing with B2B clients. Familiarity with or willingness to learn Business Model Canvas, Value Proposition Canvas, Jobs to be done methodologies. Experience working within financial services. If this sounds like you, please send a CV and portfolio. We'd like you to be able to show your abilities to us in an interview, through your portfolio showcasing experience where you have previously shipped service design for digital products. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Read More
Work type
Full-Time
Keyword Match
... communicate 'show, don't tell' through service design artifacts including personas, journey maps, service blueprints and life cycles. Design customer centric service and product solutions within a complex ecosystem ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
VIC > Melbourne

IT Service Desk Analyst

Australian Red Cross

Maximum term until 30 June 2022 Full time position - 38 hours per week Based in North Melbourne, VIC About Red Cross Australian Red Cross is part of the world's largest humanitarian movements seeking to build a better society based on people helping people. Our vision is human dignity, peace, safety, and well-being for all. About the role You will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded, resolved, and managed in accordance with agreed SLA's to minimise service disruptions to the organisation. Requests for service are received directly via phone as well as being logged via web and email services. You will prioritise incidents and service requests efficiently and effectively to ensure accurate solutions and positive customer experiences. This role requires the ability to work within a 8am to 8pm shift (7am to 7pm during Daylight Savings), including local public holidays. What you will bring Exceptional customer service and telephone communication skills Highly developed interpersonal skills; including liaising with people from diverse backgrounds Proven ability to communicate technical issues clearly and effectively to non-technical people Strong attention to detail is essential; as are organisational and time management skills Solid experience with Microsoft OS / Office applications, Microsoft Active Directory, and networking basics Why work with us? Work for purpose and know that your work helps keep our people and the communities we work with safe. You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. Further Information To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Preethi Krishnamurthy on 03 9223 9193. Position description: PD - IT Service Desk Analyst.pdf Applications for this position will close at 11:55pm on Monday, 12 July 2021. Why work with us? Work for purpose and know that your work helps keep our people and the communities we work with safe. You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. Further Information To find out more about this opportunity please refer to the position description below. For additional enquiries, please contact Yvette Zegenhagen on 0413 251 862. Position description: Position Description - IHL Learning Adviser.pdf Applications for this position will close at 11:55pm on

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Full-Time
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... for all. About the role You will provide the first level of support to Red Cross people; ensuring all customer requests for service are recorded, resolved, and managed in accordance with agreed SLA's to minimise ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Networks Core Connect Service Owner

Commonwealth Bank

Core Connect Service Owner- open to remote working opportunity About the role Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. The GTS Design and Engineering area is accountable for ensuring Enterprise Services (ES) will attract, develop and retain the best people, enhancing our reputation as an agile Engineering and Architecture led Technology organisation, creating simple and enduring products and services for our employees, customers and shareholders. What underpins the way we deliver operations and technology across Enterprise Services are the common processes, systems, technology and tools which together are the foundational elements for every application in the organisation to run off. GTS brings together the teams designing the processes and ways we work, with the teams running and managing the systems, technology and tools for our ops and tech teams. GTS is enabling velocity and managing risk in our delivery through a common and integrated approach. See yourself in our team Global Technology Services is accountable for the management, design, delivery and governance of the CBA Group's IT Infrastructure services. This accountability is structured across three service portfolios comprising of Cloud and Transformation, Networks, End User Experience, Service Operations and Enabling Technology. As a team, we will deliver cost savings through automation, service improvement and modernization work, transforming our existing services using world class technology, methods and architecture. You will report into the Executive Manager of Network Engineering. Do Work that matters: As a member of the Networks team you will be the principle technical design, run lead and contribute to the technical aspects of the product, services and roadmap we deliver, from design to coding, deployment and operation, in a secure, compliant, and adaptive way. Responsibilities: Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people. Overall accountability of the service life cycle (from planning, finances, budget, operational excellence to tactical activities, whilst balancing cost, demand and risk), infrastructure strategy, sourcing, supplier management, financial performance, service development, delivery governance and sponsorship for the telecommunication services portfolio Be a champion for the product within the CBA Business Stakeholder community. Key stakeholders include CTO, Cyber, DOT, IB&M and EUX. Managing and building relationships with senior stakeholders (EGM, GM & EM), Service Owners, Product Owners and Solution Architects. Together with peers in the other IS portfolios form a Community of Practice to govern and improve the Service Ownership practices. Provide significant input into architecture, strategy and roadmaps; recognising impact on customers and business objectives. Business case ownership and development for informing IT investment decisions (made by EGM GTS). Represent these business cases in relevant GTS or ES forums. Responsible for leading a team, championing diversity, and coaching and developing individuals; influencing a wider stakeholder group and influencing supplier personnel. Managing risk across a highly leveraged, diverse set of products with both internal/external stakeholders and be accountable for your product's group and regulatory risk compliance including compliance with the Groups Non-negotiable requirements (e.g. Availability, Security, Cyber Security, etc.). What Skills you will possess: Influential leader with a track record in mentoring, developing and inspiring a high performing team - you will have a history of promoting an inclusive culture where colleagues are engaged and feel proud to be part of the team. Significant experience in a technical leadership position and working with and building a team of high performing technical experts Demonstrable executive level stakeholder management skills -will be required to enable the promotion of your teams' ideas, management of conflicting priorities and challenging of other where appropriate, facilitating and gaining consensus through those interactions. Extensive experience with service management, budget accountability, commercial negotiations and managing large, complex, mission critical infrastructure environments within large 40,000+ staff enterprise. You have proven technology domain expertise including automation, SDLC, Software Defined networking, network programming with APIs & orchestration, GitHub and DevOps (I&O). Design thinking, Agile project delivery and DEV/Infra Ops models. Next steps If this role is of interest, you would like more information or a fully confidential discussion on opportunities with CommBank, please do apply now. This is a highly rewarding, career minded opportunity that will lead you on to great things. With a supportive management structure and a fantastic work / life balance which offers flexible, full time, part time and job share work arrangements, the CBA will, in return for your skills and passion, offer you a challenging, varied and enjoyable opportunity and the autonomy to shine. If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, we can support this. We are committed to building a respectful and inclusive workplace, appointing the best person for the role, supporting diversity across all areas. All information will be held in the strictest of confidence. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too. We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Full-Time
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... all areas. All information will be held in the strictest of confidence. Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. Our people bring their ...
2 weeks ago Details and apply
2 weeks ago Details and Apply
NSW > Sydney

Service Designer

Macquarie Group

Join our innovative and collaborative team and deliver human-centred solutions across the entire Macquarie Group. We are looking for a junior Service Designer who is also comfortable wearing a Business Analyst hat. In this role, you will be responsible for designing user experiences for a wide range of services throughout the organisation. You will use Service Design tools such as journey mapping and service blueprints to understand and reimagine the interaction between the customers of a service and the service providers. To design customer centred solutions, you will utilise research practices including empathy interviews, immersion, prototyping, and desk research. Ideally, you will be: a designer that strives for excellence and is a passionate advocate for our users a problem solver who loves big challenges and tackles them in a collaborative and visual way well versed in Design Thinking and mapping the end-to-end user experience an excellence communicator, comfortable with presenting to senior audiences and adept at using creative ways to simplify complexity a team-player that is comfortable collaborating with developers, product owners, and wider project stakeholders. You will also bring a genuine enthusiasm for continuous learning, regularly open to seeking feedback, and thrive in a fast-paced environment. We value potential over experience, tenacity over perfection, and a T-shaped skillset over deep expertise. You will be working with a diverse team of transformation specialists who share these values. Together you will work with a wide range of stakeholders throughout the organisation and across multiple regions around the world. If the above sounds like the right opportunity to further your career, apply via the link below or get in touch with nicky.bell@macquarie.com for more information. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... blueprints to understand and reimagine the interaction between the customers of a service and the service providers. To design customer centred solutions, you will utilise research practices including empathy interviews ...
2 months ago Details and apply
2 months ago Details and Apply
NSW > Sydney

Client Service Consultant - Wealth

Macquarie Group

Do you have client service experience in Wealth Management or related products? Are you passionate about delivering an exceptional client experience? Do you thrive in a fast-paced environment? Would you like the flexibility of working from home, working in the office or a combination of both? Join our Wealth Client Experience team a nd a fantastic global organisation that will give you the chance to grow your career and take your knowledge to the next level. Our Wealth Client Experience team supports advisers and clients across Australia regarding our Wealth Management products, including Cash Management Accounts, Self Managed Super Funds, Term Deposits, Online Trading Accounts and our Wrap platform. This is your chance to join the team and help us deliver world-class client services. This is a fast-paced, structured contact centre environment where you will respond to queries from financial advisers and their clients. You will draw on your problem-solving skills and prior knowledge of the industry to provide the level of service they have come to expect from the Macquarie brand. If you are looking for an opportunity to deepen your industry experience with a leading brand, this could be the opportunity you are looking for. As a passionate people person, you'll also bring the following skills and experience: previous client service experience within the financial advice/Wealth Management industry professional and engaging communication skills genuine commitment to delivering exceptional outcomes for clients strong systems experience and an ability to apply processes the ability to problem-solve with a high attention to detail experience or an understanding of banking or financial services is advantageous, though not essential. As we are a national team, we are open to applications from candidates across Australia, however if you are located outside of Melbourne, Brisbane or Sydney this would be an ongoing work from home opportunity. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Full-Time
Keyword Match
... . You will draw on your problem-solving skills and prior knowledge of the industry to provide the level of service they have come to expect from the Macquarie brand. If you are looking for an opportunity to deepen your ...
2 months ago Details and apply
2 months ago Details and Apply
QLD > Brisbane

Client Service Associate - Macquarie Private Bank

Macquarie Group

An exciting 6 month contract currently exists for a Client Service Associate to join Macquarie Private Bank in Brisbane. As a Client Service Associate, you will have the opportunity to provide high quality support to our Advisers and clients alike. Typical tasks will include assisting advisers in the facilitation and execution of new and established client advice requirements and ongoing portfolio management, maintaining client records, documentation review, compliance management and client support. You will develop a strong understanding of other areas of the bank enabling the resolution of client queries. As the primary support to the team, there will also be a range of adhoc tasks that will arise on a regular basis including liaising with and assisting incoming visitors to the office, managing mail and courier requirements, ordering and replenishing kitchen supplies and managing stationary orders and replenishing office supplies. To be successful in this position, you will have a passion for delivering an exceptional client experience and possess a strong motivation to build a career within Private Banking. Your industry experience means you have a strong understanding of the workings of financial products and platforms as well as industry trends. With a high attention to detail and a willingness to learn, you will have the ability to work in a team environment and build strong working relationships with your peers to contribute to team goals. You will enjoy seeing a task through to completion, possess exceptional time management and organisational skills and have the ability to be innovative. In addition, you will be an exceptional communicator with strong stakeholder management skills and relish working in a fast paced environment. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion ...
5 months ago Details and apply
5 months ago Details and Apply
NSW > Sydney

Head of Regulatory Reporting - Banking and Financial Services

Macquarie Group

As we continue to evolve and transform our financial management services, we are looking for a high performing finance leader to join us in the role of Head of Regulatory Reporting in our Banking and Financial Services division (“BFS”) based in our office in Barangaroo. In this role you will have the opportunity to make a difference, challenge the status quo and enhance the overall reporting function. As an inspirational leader you'll bring knowledge of, and a genuine interest in regulatory reporting, and be a highly motivated and organised individual with strong interpersonal skills. You will be able to demonstrate success in prior roles within financial institutions or a Big 4 institution and be looking for opportunities to take the next step in your career and expand your skillset. Key things you'll be responsible for include: Leading a high performing team of regulatory reporting specialists by providing guidance and creating opportunities to develop and extend their skills and experience Providing advisory expertise and implementing regulatory reporting requirements within a business context Manage and review balance sheet and statistical deliverables for external stakeholders including APRA, RBA and ABS Embedding processes to transition new regulatory returns to business-as-usual activities Identifying and implementing opportunities for automation, process improvement and efficiencies Partnering with a variety of senior level stakeholders across the BFS and the wider Macquarie group including Group teams, Data, Technology and Risk Management teams What we'll expect from you a tertiary degree in Accounting or Finance and 10+ years' post-qualification experience in the financial services or investment banking industry previous experience and knowledge of regulatory reporting, delivering insights, data and process improvements knowledge and a passion for data and regulatory reporting in a control environment demonstrated understanding of commercial business drivers, client, operational, product and financial information strong relationship building and stakeholder management skills, and the ability to influence leadership and drive business strategic direction excellent verbal and written communication skills across a variety of different audiences, and be able to synthesise information to identify themes and priorities for leaders experience in mentoring and coaching a high performing team in a fast-paced environment ability to work both collaborative and independently within a global organisation to deliver results a change mindset to promote team and client innovation, and ability to adapt to change quickly a curious and proactive mindset to explore understand and influence business strategic direction What you can expect Joining our team means you will be empowered to work in a way that suits you best. With the right technology, support, and resources, we encourage our people to work where and how is best for them. Whether it's working from home, or on a flexible schedule, talk to us about what working arrangements suit your needs. We'll enable you to develop your skills through rigorous training and development, as well as a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If you are a passionate, well rounded Finance professional who has strong advisory skills, we are keen to hear from you. Join the #1 digital bank and enjoy working in our modern offices in Barangaroo! Please apply directly to be considered for this position. About Banking and Financial Services Banking and Financial Services is Macquarie's retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Full-Time
Keyword Match
... performing finance leader to join us in the role of Head of Regulatory Reporting in our Banking and Financial Services division (“BFS”) based in our office in Barangaroo. In this role you will have the opportunity to ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Sydney

Voice Service Delivery Manager

Macquarie Group

The role of the Voice Service Delivery Manager is to manage a team of engineers while providing service management and delivery of high-profile projects in the voice service. Collaboration with infrastructure teams, business management teams and vendors will be key to ensuring value is delivered to your customers. You have proven skills in service delivery and come from an infrastructure background ideally with experience in complex telecommunications systems such as enterprise or trader voice and voice recording. Key skills that will be beneficial for this role include: proven experience delivering infrastructure projects using both agile and traditional delivery methods experience with Dealer Voice (BT and/or IPC), Voice Recording and Cisco Call Manager environments vendor Management Experience in a multi-vendor environment mentoring and team leader experience resource and task management (Jira & Kanban experience desirable) managing escalations from the Operations team assuring complete documentation for operational handover a proven ability to effectively work across multiple projects and teams strong business acumen and vendor management experience experience with ITIL frameworks for Change Enablement and Release Management understanding of commercial aspects of infrastructure service delivery understanding of risk management process and the ability to remediate or mitigate against key business risks. driving the new product approval process If this sounds like an environment that is an ideal career opportunity, please apply to it or for more information reach out to nicky.bell@macquarie.com About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... teams and vendors will be key to ensuring value is delivered to your customers. You have proven skills in service delivery and come from an infrastructure background ideally with experience in complex telecommunications ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
NSW > Newcastle & Hunter

Senior Customer Care Consultant - CTP claims

Allianz

Customer Care Consultant - CTP claims Multiple opportunities Charlestown Location Join a collaborative team where you will be supported to develop Are you looking for an opportunity to have an impact? As an Allianz Customer Care Consultant you'll play an active role in ensuring the smooth management of CTP claims from beginning to end. As a result, you will be directly improving our customer's lives and well- being. As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience - for people who love to help others, this role is highly rewarding. You'll be responsible for: Supporting customers step by step through their recovery, developing personalised injury management strategies Handling personal and confidential claims information discreetly and professionally Nurturing excellent customer relationships and creating positive experiences Welcoming and helpful written and verbal customer communication Ensuring a fair and reasonable outcome for our customers Driving service outcomes for internal and external customers Adhering to all compliance and legislative requirements I deally you'll have: High-level conversational, written and listening skills Solid problem solving and relationship building abilities The ability to exercise sound judgement whilst handling multiple tasks Excellent time management, resilience and agility when changes occur A desire to collaborate, participate and support your team Ability to work under pressure and in a fast paced environment ‎ Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably) The Allianz career difference As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive. And you'll experience outstanding training with great coaching and learning opportunities This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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Work type
Full-Time
Keyword Match
... an opportunity to have an impact? As an Allianz Customer Care Consultant you'll play an active role in ensuring the ... outcome for our customers Driving service outcomes for internal and external customers Adhering to ...
2 months ago Details and apply
2 months ago Details and Apply
NSW > Sydney

Client Service Associate - 12 months contract

Macquarie Group

Join our Client Services team and help us provide exceptional experiences to our Investors. You will be responsible for managing external and internal client relationships and dealing with a range of queries relating to over 100 managed funds across a range of asset classes and specialist investments whilst striving for continuous improvement. You will also possess the ability to prioritise and multi-task within a diverse and fast-paced role. In this role you will ensure delivery of service excellence to all clients, whilst providing clear, accurate and timely responses (both verbal and written) to adviser and investor enquiries. Your remit will include oversight of different asset classes and specialist investment products, trade confirmations (flows and share selection) and diverse queries relating to investment loans and dispute resolution as well as undertaking thorough and timely investigations. You will meet individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner, as well as continuously develop and maintain strong relationships with internal stakeholders and external clients. In addition to this, you will be ensuring that complaints are resolved quickly and fairly and will be acting as a liaison with our legal, compliance and product teams. You will be client orientated, always striving to deliver on client needs and expectations and have excellent written and verbal communication skills, including an exceptional phone manner. Additional experience with, and knowledge of investment markets, issues and regulations would be advantageous. You will have strong problem-solving skills whereby you probe data and offer suggestions and ideas regarding how to tackle issues, and lastly, you have effective time management and organisational skills including the ability to multi-task and prioritise work. If you have a strong attention to detail, a focus on producing high-quality work, and you are motivated by continuous improvement, then this role would be a great fit. Please apply now! About Macquarie Asset Management Macquarie Asset Management is a large scale, global asset manager, providing clients with access to a diverse range of capabilities and products across infrastructure, real estate, natural resources, private credit, fixed income, equities, multi-asset and liquid alternatives. As at 31 December 2020, Macquarie Asset Management had $A550.9 billion of assets under management. Our commitment to Diversity and Inclusion The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of 'empowering people to innovate and invest for a better future' is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways. We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

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Work type
Full-Time
Keyword Match
... and multi-task within a diverse and fast-paced role. In this role you will ensure delivery of service excellence to all clients, whilst providing clear, accurate and timely responses (both verbal and written) to adviser ...
1 month ago Details and apply
1 month ago Details and Apply
NSW > Sydney

Customer Insights Analyst

Allianz

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together. Allianz is the home for Customer Insights Analysts who challenge the status quo. Do you believe the sum of the parts is greater than the whole? Reporting to a Manager, Customer Analytics the Customer Insights Analyst is a busy and varied role in which you will use data to support decision making across the enterprise to benefit customers and to assist the achievement of business objectives. Working within our risks and compliance framework you will drive positive outcomes for our customers by using data, insights and feedback to shape and share commercial insights with business leaders. On a day to day basis you will be responsible for: Using data and modelling techniques to identify root cause of issues, uncovering opportunities for future state system design Working with stakeholders to formulate and document business requirements for new analysis Deploying analytical solutions into operational practices, applying systematic test plans and Quality Assurance processes to ensure quality and integrity Preparing and collating reports as well as communicating customer insights Operating as a central reference and information source for stakeholders, providing information and guidance in interpreting data for decision making Investigating and analysing business processes and work practices; assessing their impact on customer and business outcomes, recommending optimal business practices and system functionality Supporting the creation of user and training documentation and conducting formal workshops and training sessions Important to your success: Solid previous experience gained in a large organisation, executing complex data analysis using analytical software tools and techniques Must have experience in writing code in SQL or SAS and helpful to also have Python OR R Microstrategy, Tableau or other data visualisation software desirable Proven track record of turning data analysis into insights and sharing those insights with business stakeholders in a large, complex organisation with Proven ability to translate and articulate business needs into data analysis plans Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations Demonstrated ability to build effective relationships with business stakeholders at all levels Excellent verbal and written communication skills Ability to plan and prioritise effectively, organising tasks and managing competing resources and demands What's on offer? What matters to you matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life Be a part of a business under change Opportunity to learn from high calibre professionals and leaders in the team Career and skill growth opportunity a given About us Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. #LI-AllianzAU

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Work type
Full-Time
Keyword Match
... a better future together. Allianz is the home for Customer Insights Analysts who challenge the status quo. Do ... the whole? Reporting to a Manager, Customer Analytics the Customer Insights Analyst is a busy and varied ...
3 weeks ago Details and apply
3 weeks ago Details and Apply
ACT > Canberra & ACT

Human Centred Design & Innovation - Manager (Customer, Brand, Marketing, Advisory)

KPMG

Immerse yourself in our inclusive, diverse and supportive culture Choose the way you want to work by embracing our flexible work arrangements Collaborate with sector and technical experts to grow your knowledge and network KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities. KPMG's Customer Brand & Marketing Advisory (CBMA) division helps our clients bring greater value to their customers and the citizens of Australia. Our objective is to revitalise our clients' focus on customer and citizen value by employing deep customer insight, driving customer engagement, and deploying best-in-class customer research, technology, innovation and design methods. In just over 4 years, we've assembled a team over a 100-strong of inspirational industry leaders and extraordinary people who are high performers and passionate about what they do. We have a limited number of roles for insightful, hardworking, high performing, customer-focused consultants now. Our growing CBMA Canberra practice is thriving in a marketplace yearning for genuine and practical customer-centric and innovative approaches to complex problem-solving. This is your opportunity to make a difference, where we seek to support our clients make meaningful and relevant change for the greater benefit of our Commonwealth. Your Opportunity We're now searching for exceptional individuals to focus on our growing Human-Centred Design and Design-Led Innovation offering. You will be based in Canberra and we are looking for those that are eligible and willing to obtain or already have Australian Government Security Clearance. You will be building and delivering customer centric capabilities and methodologies, collaborating in marketing, technology and customer delivery activities across the country. You'll be a key member of the Design Thinking and broader CBMA team, and your role will see you: Support the awareness, uptake and growth of design-led and customer-centric problem-solving techniques both within the firm and with external clients - especially clients in the Australian Defence Force, local and Federal Governments. Support clients with strategic, financial and commercial advice, including insights and recommendations enabled by Customer Experience and Innovation methodologies such as Design Thinking and Human Centred Design, Systems and structured thinking, other technical knowledge and exceptional communication skills. Able to manage end-to-end preparation and delivery of regulatory and legislative information and artefact requests which includes co-ordination and project management of multiple internal and external stakeholders. Manage client deliverables and expectations, including drafting client reports and presentations, as well as developing and building relationships. Collaborate closely with the teams from other KPMG service offerings to ensure our approach offers a holistic solution for our clients and effectively integrates customer centric and citizen methods to deliver tangible change. Manage the delivery of KPMG service offerings across customer and citizen experience and design, Design Thinking, innovation, service transformation, citizen-centric public services, and customer and citizen strategy. Play a key role in identifying opportunities for future service delivery, participating in business development initiatives and driving the CBMA vision both within KPMG, government and the broader community. Play an active role in supporting the development of the CBMA team and fostering a collaborative and inclusive culture of work. How are you Extraordinary? At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. You may already have some experience working with clients or you may be embarking on the first step in your career. Either way we are looking for talented people who will thrive in a high performing team. Your experience and attributes are likely to include: Strong interest in customer research and insight, customer and citizen experience (CX), human-centred design (HCD), innovation, marketing & communications, new product development customer measurement, and development of customer centric and innovative cultures. Highly developed written and verbal communication particularly when communicating on an engagement to a wide range of stakeholders up to and including senior executive level. Proficient workshop design and facilitation skills Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems. Ability to juggle competing demands and work in a dynamic environment. Ability to support the management and growth of a team. Appropriate tertiary qualification/s are desirable. Experience using industry-standard HCD, CX and/or UX methodologies, frameworks and tools/software is highly desirable. Experience at a Management Consultancy firm, Strategic or Creative Design Consultancy or Government Department/Agency in a similar capacity is highly desirable. Eligibility to hold an Australian Government Security Clearance is required. It is highly desirable, however, if you already hold a Negative Vetting 1 or higher clearance level. The KPMG Difference Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other. We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. Our commitment to 'Flexibility' allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG: Flexibility empowers wellbeing Flexibility enables contribution to the community Flexibility inspires technology & innovation Flexibility supports family Make KPMG the clear choice for your career and be Extraordinary!

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