Project Coordinator - Complex Works - NBN
Ventia has been a strategic partner to NBN Co since 2010, delivering end-to-end services, including design, construction, on-demand deployment, field services, and network operations and assurance.
The scope encompasses network assurance, service assurance, customer connections, service activation and other associated programs across all nbn Fixed Line technologies, including aerial infrastructure.
Whats on Offer
- Work with a leading telecommunications company at the forefront of network innovation.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more
- A flexible, supportive and inclusive work environment where you matter
- Career stability and development opportunities
- High safety culture keeping our people and the public safe
About the Role
The team are looking for experienced Project Coordinators, to manage and coordinate the dynamic work orders and Complex resources to ensure priorities are met, across Queensland or New South Wales.
With a hybrid working environment, our main teams are based in Brisbane: West End or Stapylton, Sydney: Parramatta, Pacific Highway or Wetherill Park, however, for the right candidate we can potentially consider someone to be based in our Melbourne office in Cremorne.
The Project Coordinator will ensure all service level agreements and key performance indicators are met, from dispatch of work order to its successful closure.
Key responsibilities will include, but not limited to:
- Responsible for the scheduling, assignment & dispatch of all new work items within 24hours of received date/time.
- End to end Jeopardy management (Assigned to Complete) in collaboration with all stakeholders.
- Direct liaison with field personnel and field supervisory personnel as and when required.
- The prompt response to all customer enquires and escalations in all communication channels used by nbn. Including but not limited to Work Management Systems, MS Teams, Calls & emails etc.
- Ensuring the compliance in all Ventia systems, procedures, and policies to achieve desired outcomes in the day-to-day management of our Complex works.
- Assist with the delivery of training of new team members.
Required Skills and Experience
- Experience within the telecommunications industry (Specifically nbn) highly regarded
- Experience managing to strict KPIS
- Experience managing multiple tickets of work
- Excellent communication skills, with an ability to communicate effectively with internal and external stakeholders and develop positive relationships.
- A dedicated approach to safety, environmental protection, quality and training.
- The ability to develop a strong team environment through open and honest communication.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to Apply
Please click on the link below to submit your cover letter and resume.
Position Reference Number: 163001
#NBN2025
Ventia has been a strategic partner to NBN Co since 2010, delivering end-to-end services, including design, construction, on-demand deployment, field services, and network operations and assurance.
The scope encompasses network assurance, service assurance, customer connections, service activation and other associated programs across all nbn Fixed Line technologies, including aerial infrastructure.
Whats on Offer
- Work with a leading telecommunications company at the forefront of network innovation.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more
- A flexible, supportive and inclusive work environment where you matter
- Career stability and development opportunities
- High safety culture keeping our people and the public safe
About the Role
The team are looking for experienced Project Coordinators, to manage and coordinate the dynamic work orders and Complex resources to ensure priorities are met, across Queensland or New South Wales.
With a hybrid working environment, our main teams are based in Brisbane: West End or Stapylton, Sydney: Parramatta, Pacific Highway or Wetherill Park, however, for the right candidate we can potentially consider someone to be based in our Melbourne office in Cremorne.
The Project Coordinator will ensure all service level agreements and key performance indicators are met, from dispatch of work order to its successful closure.
Key responsibilities will include, but not limited to:
- Responsible for the scheduling, assignment & dispatch of all new work items within 24hours of received date/time.
- End to end Jeopardy management (Assigned to Complete) in collaboration with all stakeholders.
- Direct liaison with field personnel and field supervisory personnel as and when required.
- The prompt response to all customer enquires and escalations in all communication channels used by nbn. Including but not limited to Work Management Systems, MS Teams, Calls & emails etc.
- Ensuring the compliance in all Ventia systems, procedures, and policies to achieve desired outcomes in the day-to-day management of our Complex works.
- Assist with the delivery of training of new team members.
Required Skills and Experience
- Experience within the telecommunications industry (Specifically nbn) highly regarded
- Experience managing to strict KPIS
- Experience managing multiple tickets of work
- Excellent communication skills, with an ability to communicate effectively with internal and external stakeholders and develop positive relationships.
- A dedicated approach to safety, environmental protection, quality and training.
- The ability to develop a strong team environment through open and honest communication.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to Apply
Please click on the link below to submit your cover letter and resume.
Position Reference Number: 163001
#NBN2025
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