Planning Lead - NBN - Customer Services (Connections and Faults)
Ventia has been a strategic partner to NBN Co since 2010, delivering end-to-end services, including design, construction, on-demand deployment, field services, and network operations and assurance.
The scope encompasses network assurance, service assurance, customer connections, service activation and other associated programs across all nbn Fixed Line technologies, including aerial infrastructure.
Whats on Offer
- Work with a leading telecommunications company at the forefront of network innovation.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more
- A flexible, supportive and inclusive work environment where you matter
- Career stability and development opportunities
- High safety culture keeping our people and the public safe
About the Role
The team are looking for an experienced Planning Lead, to manage and allocate the resources for NBN Connections across Northern NSW. With a hybrid working environment, our main teams are based in Parramatta, Sydney, Pacific Highway, North Sydney or Wetherill Park, Sydney, however, for the right candidate we can potentially consider alternative locations as we have offices nationwide
The selected candidate will have NBN connections scheduling and forecasting experience within large-scale projects.
Key responsibilities will include, but not limited to:
- Work with project managers and stakeholders to define, create and manage resource needs to align with both preparation and execution phases.
- Forecast and schedule resource plans for short-term, medium-term and long-term project plans.
- Address gaps in resources, and coordinate with supply chain teams to meet contractual KPIs
- Monitor and optimize resource utilization, ensuring efficient allocation
- Proactively address resource-related risks, including delays in onboarding, resources compliance or potential shortages.
- Foster a culture of improvement by sharing lessons learned and benchmarking against industry standards.
- Clearly understand all contractual obligations and entitlements, including KPI’s and delivering to the customer’s needs
Required Skills and Experience
- 2+ years in resource management or capacity planning within nbn connection projects (preferred)
- Familiarity with resource allocation and forecasting systems and tools
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and directly with the field workforce, particularly with Before-the-Day (BTD) preparations and On-the-Day (OTD) execution.
- Intermediate to advanced Microsoft Excel skills
- Good understanding of different customer nbn technologies
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to Apply
Please click on the link below to submit your cover letter and resume.
Position Reference Number: 162706
#S-DNI
#NBN2025
Ventia has been a strategic partner to NBN Co since 2010, delivering end-to-end services, including design, construction, on-demand deployment, field services, and network operations and assurance.
The scope encompasses network assurance, service assurance, customer connections, service activation and other associated programs across all nbn Fixed Line technologies, including aerial infrastructure.
Whats on Offer
- Work with a leading telecommunications company at the forefront of network innovation.
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts and more
- A flexible, supportive and inclusive work environment where you matter
- Career stability and development opportunities
- High safety culture keeping our people and the public safe
About the Role
The team are looking for an experienced Planning Lead, to manage and allocate the resources for NBN Connections across Northern NSW. With a hybrid working environment, our main teams are based in Parramatta, Sydney, Pacific Highway, North Sydney or Wetherill Park, Sydney, however, for the right candidate we can potentially consider alternative locations as we have offices nationwide
The selected candidate will have NBN connections scheduling and forecasting experience within large-scale projects.
Key responsibilities will include, but not limited to:
- Work with project managers and stakeholders to define, create and manage resource needs to align with both preparation and execution phases.
- Forecast and schedule resource plans for short-term, medium-term and long-term project plans.
- Address gaps in resources, and coordinate with supply chain teams to meet contractual KPIs
- Monitor and optimize resource utilization, ensuring efficient allocation
- Proactively address resource-related risks, including delays in onboarding, resources compliance or potential shortages.
- Foster a culture of improvement by sharing lessons learned and benchmarking against industry standards.
- Clearly understand all contractual obligations and entitlements, including KPI’s and delivering to the customer’s needs
Required Skills and Experience
- 2+ years in resource management or capacity planning within nbn connection projects (preferred)
- Familiarity with resource allocation and forecasting systems and tools
- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and directly with the field workforce, particularly with Before-the-Day (BTD) preparations and On-the-Day (OTD) execution.
- Intermediate to advanced Microsoft Excel skills
- Good understanding of different customer nbn technologies
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to Apply
Please click on the link below to submit your cover letter and resume.
Position Reference Number: 162706
#S-DNI
#NBN2025
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