Client Consultant


Client Consultants effectively manage and grow a portfolio of clients ensuring that their Health & Benefit (H&B) needs are identified and met. The main objectives of the position is to consult on group insurance, medical insurance (domestic and specialty risk) and wellness H&B solutions along with delivering on remarketing (tender) of programs and provision of consulting updates (insurer, legislative, best market practice and managing policy renewal reconciliation).

Whilst this role is ideally full-time and based in either our Melbourne or Sydney office, we are happy to consider flexible working arrangements, which are actively promoted by Willis Towers Watson.



The Role:

  • Management of a portfolio of clients, evidenced by the retention of clients as per agreed measures. This will include the management/coordination of a particular complex global account across multiple jurisdictions
  • Portfolio management of the H&B insurance policy/program
  • Negotiate terms and conditions with H&B providers on behalf of your clients that meet their requirements.
  • Placement/establishment of the policy/program including underwriting management (if applicable) to the class of insurance
  • Respond to client enquiries and resolution of issues and/or complaints promptly and effectively in a timely manner
  • Conduct education sessions for employees and employers on H&B insurance policy/programs
  • Provide input to new business opportunities
  • Work with the nominated opportunity/tender team and provide input as per agreed tender timelines
  • Revenue optimization and cross selling
  • Undertake continued professional training to maintain up-to-date
    knowledge of superannuation and related issues and ensure compliance with the provisions of RG146
  • Maintain knowledge of legislative changes within the industry
  • Maintain knowledge of market players and capacity
  • Share ideas and knowledge within the team
  • Oversee less experienced colleagues within the team, continually supporting their development

The Requirements

  • Industry related qualifications and a relevant business degree are desirable
  • Compliance with ASIC RG146
  • Ability to manager key relationships at HR Director/CFO level
  • Broad understanding of employee benefit offerings
  • Sound oral and written communication skills both on individual and small group basis
  • Proficient in Microsoft Office and business applications
  • Broad understanding of business, legal, economic and financial services environment
  • Proven relationship management
  • Knowledge of employment agreements and a good understanding of H&B and related products
  • Prior experience in the H&B market

Willis Towers Watson is an equal opportunity employer


Client Consultants effectively manage and grow a portfolio of clients ensuring that their Health & Benefit (H&B) needs are identified and met. The main objectives of the position is to consult on group insurance, medical insurance (domestic and specialty risk) and wellness H&B solutions along with delivering on remarketing (tender) of programs and provision of consulting updates (insurer, legislative, best market practice and managing policy renewal reconciliation).

Whilst this role is ideally full-time and based in either our Melbourne or Sydney office, we are happy to consider flexible working arrangements, which are actively promoted by Willis Towers Watson.



The Role:

  • Management of a portfolio of clients, evidenced by the retention of clients as per agreed measures. This will include the management/coordination of a particular complex global account across multiple jurisdictions
  • Portfolio management of the H&B insurance policy/program
  • Negotiate terms and conditions with H&B providers on behalf of your clients that meet their requirements.
  • Placement/establishment of the policy/program including underwriting management (if applicable) to the class of insurance
  • Respond to client enquiries and resolution of issues and/or complaints promptly and effectively in a timely manner
  • Conduct education sessions for employees and employers on H&B insurance policy/programs
  • Provide input to new business opportunities
  • Work with the nominated opportunity/tender team and provide input as per agreed tender timelines
  • Revenue optimization and cross selling
  • Undertake continued professional training to maintain up-to-date
    knowledge of superannuation and related issues and ensure compliance with the provisions of RG146
  • Maintain knowledge of legislative changes within the industry
  • Maintain knowledge of market players and capacity
  • Share ideas and knowledge within the team
  • Oversee less experienced colleagues within the team, continually supporting their development

The Requirements

  • Industry related qualifications and a relevant business degree are desirable
  • Compliance with ASIC RG146
  • Ability to manager key relationships at HR Director/CFO level
  • Broad understanding of employee benefit offerings
  • Sound oral and written communication skills both on individual and small group basis
  • Proficient in Microsoft Office and business applications
  • Broad understanding of business, legal, economic and financial services environment
  • Proven relationship management
  • Knowledge of employment agreements and a good understanding of H&B and related products
  • Prior experience in the H&B market

Willis Towers Watson is an equal opportunity employer

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