UC Technical Expert


About the role:

There’s no other communications company in Australia that has the range of opportunities on offer like at Telstra! We are a company that shapes the world of tomorrow through technology, join the team and further your career in more ways than you can imagine.

Telstra’s Operations unit is responsible for all aspects of the design, engineering, architecture, construction, and operation of Telstra networks, technology and information technology, plus the delivery of customer services. We're working hard to become a world-class technology & service organisation and are looking for several exceptional UC Technical Experts to support our key client – Department of Defence.

As the UC Technical Expert reporting to the UC Operations Manager, you will be responsible for performing Level 3 functions relating to the operational requirements of the Unified Communications (UC) platform. You will provide support to both internal and external stakeholders in the delivery of UC functionality.

This role plays a key part in achieving our business strategy as successful execution of this role will result in increased service level performance, greater customer experience and reduced expenditure, which will further result in more efficient operations, improved customer relations as well as cost savings to Telstra.

Your key responsibilities and major tasks include, but not limited to:

  • Provide L3 system administration for UC infrastructure: Carry out day to day tasks such as incident resolution, problem identification, performance monitoring, change creation and change implementation.
  • Relationship Management: Establish excellent working relationships with internal and external stakeholders; collaboratively identifying requirements and building an understanding of the business. Manage stakeholder expectations as relevant to the achievement of business objectives.
  • Reporting: Perform technical and analytical activities in support of the Reporting team’s objectives (such as report development, report production, automation and streamlining, investigations and trend analysis, etc.)
  • Documentation: Produce and maintain documentation as applicable (processes, procedures, work instructions, compliance, etc.)
  • Timely Delivery: Meet deadlines as applicable (internal, external and project).

To be successful in this role, you will have the following experience/qualifications/attributes:

  • Proven experience operating complex VoIP and Unified Communications solutions for Large Enterprise and Service Provider.
  • Strong technical skills in Microsoft products including PowerShell scripting, Microsoft Active Directory, Experience of Windows Server and supporting technologies such as DNS,WINS,DHCP, and Microsoft clustering Technology
  • Microsoft Skype for Business (or Lync)  experience is preferred, experience with other UC product/platform will also be considered
  • Telephony experience in one or more of the following areas: Mobile, PSTN, VoIP, CTI
  • Experience with routing and switching would be beneficial
  • Due to the nature of the role and its function, successful candidate will need to hold current NV1 level security clearance as a minimum, with the ability to obtain and maintain NV2 level security clearance.

In return for all your hard work within this role, you will be given exposure to a wide variety of career pathways within Telstra, with plenty of scope for learning and development. If this role fits with your career goals and experience, click apply now!

Benefits and Career Path:

Working for the most successful Telco Company in Australia also brings with it some great benefits, including: Working with the top IT Specialists in the APAC Region who provide support and mentoring, Substantial discounts on a range of Telstra products (including FOXTEL), Financial benefits such as Telstra Share Options, Great Salary Packaging Options and discounts on various retail, health and fitness and entertainment areas, Excellent work/life balance that allows you to have an excellent divide of personal needs and work commitments and performance bonuses*. Check out our website for more information and testimonials from our Employees.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit https://careers.telstra.com/allrolesflex

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