Platform Expert

World Class organisations are driven by a sense of purpose... Our purpose is to create a brilliant connected future for everyone! Our ambition is to enrich lives and power commerce. It's why we're constantly finding better ways to serve our customers and why we're building new ways to support our clients doing business.

Telstra Enterprise (TE) is a growth engine for Telstra and is focused on providing global business customers of all sizes with industry based services and solutions.

We’re excited to announce that our Security Operations Centre is on the lookout for a Platform expert. This is a full time permanent role and we are looking for the Platform expert to start either at our Sydney or Melbourne office.

A little bit about the role

Reporting Platform Operations Manager the MSS Platform Expert will be responsible for the development, implementation and ongoing support of the Managed Security Services SOC platforms.  This position will be the focal point for platform incidents, changes and problem management functions aligning to the core ITIL principles. Not only will the successful candidate be providing assurance that the confidentiality and privacy of Telstra Managed Security Services customer data is protected; they will also be looking at improving the capacity, functionality and reliability of Telstra managed security real-time and proactive security monitoring platform.

The Platform Expert will be responsible for

  1. Managing Security Services SOC platform incidents, changes and problem management functions aligning to the core ITIL principles.
  2. Conducting investigative analysis on systems, root cause analysis, and resolution for metrics, tracking lessons learned, are compiled, documented and disseminated.
  3. Refining capabilities used to monitor, analyse, mitigate and triage platform events
  4. Creating and updating documented procedures for recording, assessing, analysing, communicating, rectifying, escalating and reporting platform incidents
  5. Effectively respond to all escalated security incidents however they are communicated, including telephone calls, trouble tickets, emails received in group email mailboxes, or by any other means

Think you’ve got what it takes to take on a challenging yet fulfilling role? And if you are keen in your next role to have a platform in which you can demonstrate some commercial management abilities to contribute directly towards company growth and improvements in order to provide a fantastic service then please take the next step and connect to a future created by you today.

In order to hit the ground running we are looking for individuals who can confidently demonstrate the following

  • Demonstrated experience and skills in problem analysis
  • Knowledge and experience of Java and Regex
  • Experience in Cloud Virtualisation, Azure and AWS or similar
  • Big Data experience (HDFS, NoSQL, Pig, Hive, Kafka, HBase, NIFI, Storm, Ambari or related)
  • Linux Experience, preferably RedHat based
  • Would also prefer someone with experience and knowledge on Scripting Languages and preferably a background in Python and Java.
  • ITIL V3 Foundations would be highly desirable.

It's no secret that we expect a lot from you.  A job at Telstra is like no other you've had. You'll be challenged, you’ll be inspired and you'll be proud. Because whatever your job is here, you'll always be part of something bigger. Come and connect with what you love and apply now!

Benefits and Career Path:

A career at Telstra can lead down many paths. There is a variety of roles to suit all sorts of skills, but you will also have the chance to learn from the best people every day. Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access through our “my rewards” program, options to purchase additional leave, paid parental leave and the list goes on. And in case you haven't heard we're well known in the market for our best in class flexible working practices!

We work flexibly at Telstra. Tell us how this job could be flexible for you.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit

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