Recoveries Team Manager


It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With almost 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

About the Opportunity

You will support the Operational Claims management leadership team with the implementation of the Claim Recoveries Management Strategy, drawing on your strong experience in recoveries management. You will effectively manage priorities, create focus and eliminate barriers to ensure the team achieve the right outcomes. In leading your Motor Claims team to success through team management, staff development and driving operational performance you will play a key part in developing strong relationships with relevant stakeholders and play a key role in identifying and implementing business improvement initiatives.

This is a full-time, permanent opportunity working from our Eight Mile Plains office.

Skills & Experience

  • Strong people leadership and a proven ability to motivate and engage staff to increase performance and customer satisfaction
  • 3-5 yrs. recovery or debt management experience across the banking or finance sector (Insurance experience highly desirable)
  • Demonstrated ability to effectively manage priorities and relationships, eliminate roadblocks and create focus to achieve outcomes
  • Exemplary written, verbal and interpersonal communication skills

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

Working at RACQ brings some great benefits including onsite parking, staff gym and café, free Roadside Assistance and significantly discounted RACQ products and services, for you and your family.

Ready to apply? You’ve got this.

Please Note; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

Questions? Please contact careers@racq.com


It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With almost 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

About the Opportunity

You will support the Operational Claims management leadership team with the implementation of the Claim Recoveries Management Strategy, drawing on your strong experience in recoveries management. You will effectively manage priorities, create focus and eliminate barriers to ensure the team achieve the right outcomes. In leading your Motor Claims team to success through team management, staff development and driving operational performance you will play a key part in developing strong relationships with relevant stakeholders and play a key role in identifying and implementing business improvement initiatives.

This is a full-time, permanent opportunity working from our Eight Mile Plains office.

Skills & Experience

  • Strong people leadership and a proven ability to motivate and engage staff to increase performance and customer satisfaction
  • 3-5 yrs. recovery or debt management experience across the banking or finance sector (Insurance experience highly desirable)
  • Demonstrated ability to effectively manage priorities and relationships, eliminate roadblocks and create focus to achieve outcomes
  • Exemplary written, verbal and interpersonal communication skills

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

Working at RACQ brings some great benefits including onsite parking, staff gym and café, free Roadside Assistance and significantly discounted RACQ products and services, for you and your family.

Ready to apply? You’ve got this.

Please Note; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

Questions? Please contact careers@racq.com

Are you viewing this job on LinkedIn? Click here to apply