RSP Communications Manager

nbn Australia


The RSP Communications Manager is an integral role within the Customer Management and Business Development team and is essentially the voice of nbn to our Retail Service Providers. This role is responsible for developing, managing and executing a cross company and cross functional communications plan for nbn customers (retail service providers), ensuring we effectively communicate the right messages to our customer community.

Please note that this is a 24-month maximum term opportunity.

A bit about your role

Reporting into the Senior Manager, the RSP Communications role will be accountable for development, creative design, writing and execution of RSP customer communications including relevant bulletins, Marketing Cloud, emails, presentations, digital content, Customer Centre, events and collateral. The RSP Communications Manager works with various teams across the organisation to develop communications and supporting documentation for internal stakeholder use.The role supports the CMBD team in the development of copy for marketing programs and other associated tasks.

A bit about you

To be successful in this role, you will need to demonstrate a sound understanding of the marketing communications process as well as creative communication skills. You will ideally have previous experience with customer/end user communications as well as interpreting and developing internal information into tactical communication that is easy for our customers to understand. Experience with automating processes and driving self-service to support the business, will set your application apart.

Life at nbn

At nbn you’ll be joining a team that believes there is strength in diversity and opportunity through inclusion. We’re building an inclusive and diverse workplace where different perspectives, thinking and skills are valued and people are supported to achieve their potential. We’re committed to our goal of increasing the presence of women and Aboriginal and Torres Strait Islander peoples in the business and have a focus on increasing diversity amongst our leadership teams.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

nbn is a fast moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applications. As a result, you should submit your application as soon as possible!

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

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