Performance and Reporting Analyst

We're passionate about nurturing careers.                                                                                                                                                                    

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us

At Medibank we stand for better health

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians.

The Opportunity

The Health Concierge Team is dedicated to providing personalised Health Assurance to Medibank members with specific conditions, health needs or who are undergoing specific hospital procedures. To support this expanding business we are looking for a Performance and Reporting Analyst.

In this newly created role you will be responsible for developing and the maintenance of reports and dashboards for internal operations and external funders and to identify business trends, remediation needs and opportunities for efficiencies and business improvements. Working collaboratively with the business optimisation, reporting and operational delivery teams, you will ensure that data is available to provide transparency on business productivity and performance to contract requirements and business needs.

This role, based in either our Sydney or Melbourne office, will report to the Head of Health Concierge and will also be responsible for the following:

  • Conduct analysis of business problems, support business research and work with stakeholders to identify, evaluate and develop solutions and procedures which meet user requirements;
  • Maintain and support Health Concierge data in different IT platforms;
  • Assist the development of documentation and reporting relating to quality control measures and processes relating to data integrity and change governance;
  • Participate in data cleansing projects as well as quality analysis initiatives;
  • Produce daily, weekly and monthly operational performance, productivity and delivery reporting at all levels of granularity;
  • Produce monthly Client reports in table, chart, dashboard and scorecard formats;
  • Manage Health Concierge DataMart;
  • Contribute to innovation opportunities to enhance these new programs in the pursuit of continuous improvement.

About You

You have a real expertise in representing complex information and data sets in visually compelling formats to facilitate tactical and strategic decision-making. You are naturally curious and can help explore and analyse data to identify trends, correlation, causation and maximise ROI. Comfortable and confident, engaging with stakeholders and external clients you are able to build rapport and elicit insights to further enhance your analysis. We are also looking for some key technical skills such as:

  • Strong numeracy and literacy, coupled with commercial acumen and a familiarity with fiscal imperatives
  • Proficient with the suite of Microsoft products, including strong Excel (report design, macros, pivot tables, data extraction, etc) and Access skills
  • Proven Database reporting capability
  • Experience writing SQL for industry standard databases
  • A structured approach to gathering requirements, conceptualising, designing, building, testing and implementing data visualisation tools and deliverables

Experience working in the health sector and experience using Tableau (or similar), SAS, R or Python would be highly regarded.

What We Offer

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

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