Senior Manager Credit Card Services – 12 month contract
Play an integral part of our business in helping us to deliver an exceptional customer and client experience.
As the Senior Manager Credit Card Services you will be responsible for managing our offshored credit card contact centre to ensure the delivery of an optimal and efficient level of service. In this role you will also work closely with internal and external stakeholders to meet business needs and work to identify and prioritise service enhancements.
A key requirement of this role will be to undertake an in-depth analysis on the performance of the contact centre outsourced business with a view to identify and optimise the client service experience, investment plans and governance model. As part of your responsibilities a business continuity plan providing support for both one off and large scale events will be required.
You will have the ability to develop the strategic plan required for the future offshore service model, to ultimatelyincrease our productivity and service to clients.
Having worked within afinancial services contact centre environment at a senior management level for over 5 years, you will be well accustomed to what exceptional customer service and vendor management looks like and have the knowledge to help us grow and deliver atan optimal standard.
In return we will enable you to develop your skills through rigorous training and development, as well as a diverse and inclusive environment where you will be comfortable in bringingyour whole self to work every day.
If you like the sound of joining this fast paced, dynamic and high performing team please apply via the link below.
Find out more about Macquarie careers at www.macquarie.com/careers
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.