Financial Assistance (Hardship) Associate


A unique opportunity to join our organisation in a key role that play’s an integral part in delivering an outstanding client experience for clients who are currently experiencing temporary financial difficulties.

As the Financial Assistance Consultant, you will be self-motivated and results orientated, you will be an effective communicator with understanding of clients going through changes in their circumstances.

Your primary responsibilities will be focused on reviewing and assessing requests for hardship assistance received through multiple channels, providing options to the customer, offering case by case solutions, and monitoring agreements for adherence.

Other activities include working with clients and/or their financial counsellors to make workable solutions that are the best outcome for both parties and taking inbound calls from clients and their representatives and taking verbal applications.

You will use your experience within a Customer service role, Hardships or Collections environment to succeed in this role, paired with your empathetic call handling skills to deliver an optimal client experience. Your ability to work well under pressure and to deal with a high workload will be beneficial in our fast-paced environment.

We will consider applications without prior Hardship experience if there is experience of strong customer service, problem solving and empathetic communication skills.  And of course, a passion to help others.

We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 


A unique opportunity to join our organisation in a key role that play’s an integral part in delivering an outstanding client experience for clients who are currently experiencing temporary financial difficulties.

As the Financial Assistance Consultant, you will be self-motivated and results orientated, you will be an effective communicator with understanding of clients going through changes in their circumstances.

Your primary responsibilities will be focused on reviewing and assessing requests for hardship assistance received through multiple channels, providing options to the customer, offering case by case solutions, and monitoring agreements for adherence.

Other activities include working with clients and/or their financial counsellors to make workable solutions that are the best outcome for both parties and taking inbound calls from clients and their representatives and taking verbal applications.

You will use your experience within a Customer service role, Hardships or Collections environment to succeed in this role, paired with your empathetic call handling skills to deliver an optimal client experience. Your ability to work well under pressure and to deal with a high workload will be beneficial in our fast-paced environment.

We will consider applications without prior Hardship experience if there is experience of strong customer service, problem solving and empathetic communication skills.  And of course, a passion to help others.

We are invested in the growth and development of our people, so in return, we will enable you to develop your skills, as well as provide you will a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 

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