Director of Global Operations Technology


As Head of Global Operations Technology, you will create and implement an Incident Management process to respond to major technology disruptions to ensure timely service resolution.  You will be able to communicate to C-level executives during incidents and be able to report on post incident reviews.

This role will lead a global team that is also responsible for change, problem management and service reporting. You’ll find a welcoming and supportive culture that is open to new ideas, change and ways of approaching challenges.

We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations and respond swiftly to find the best resolution with the least amount of business disruption. Partnering with others, both inside and outside of the organisation, is also critical to your success.

A background in Incident Management in large enterprise environments is key to being successful in this role. In addition, your skills/background will include:

  • 5 years’ + experience as a Senior Incident Manager ideally in a DevOps operating environment
  • proven skills in implementing a global incident management process
  • proven skills managing the complex and challenging incidents
  • ability to multi task and prioritise amongst multiple ongoing issues
  • assertive and able to manage client expectations
  • positive working attitude with a sense of ownership and urgency
  • ability to work with regional teams in a Global operating model.

It’s a bonus if you have the following:

  • 10 years’ + experience working in an IT related Service Industry with basic working knowledge of infrastructure technologies such as, but not limited to, different Unix server platforms Wintel systems, relational database systems, networking protocols and collaboration technologies
  • vendor management
  • experience with a Service Management Toolkit such as Remedy
  • highly desirable if you have Financial industry knowledge/ experience.

If the above sounds like the right opportunity to further your career, please apply via the link.

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Find out more about Macquarie careers at www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. Our Technology Returner program is an opportunity for you to re-integrate yourself into the workforce following an extended professional career break. Find out more and apply at https://www.macquarie.com/au/about/careers/jobs/returner-program


As Head of Global Operations Technology, you will create and implement an Incident Management process to respond to major technology disruptions to ensure timely service resolution.  You will be able to communicate to C-level executives during incidents and be able to report on post incident reviews.

This role will lead a global team that is also responsible for change, problem management and service reporting. You’ll find a welcoming and supportive culture that is open to new ideas, change and ways of approaching challenges.

We need someone with excellent communication skills both written and verbal, coupled with the ability to assess situations and respond swiftly to find the best resolution with the least amount of business disruption. Partnering with others, both inside and outside of the organisation, is also critical to your success.

A background in Incident Management in large enterprise environments is key to being successful in this role. In addition, your skills/background will include:

  • 5 years’ + experience as a Senior Incident Manager ideally in a DevOps operating environment
  • proven skills in implementing a global incident management process
  • proven skills managing the complex and challenging incidents
  • ability to multi task and prioritise amongst multiple ongoing issues
  • assertive and able to manage client expectations
  • positive working attitude with a sense of ownership and urgency
  • ability to work with regional teams in a Global operating model.

It’s a bonus if you have the following:

  • 10 years’ + experience working in an IT related Service Industry with basic working knowledge of infrastructure technologies such as, but not limited to, different Unix server platforms Wintel systems, relational database systems, networking protocols and collaboration technologies
  • vendor management
  • experience with a Service Management Toolkit such as Remedy
  • highly desirable if you have Financial industry knowledge/ experience.

If the above sounds like the right opportunity to further your career, please apply via the link.

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Find out more about Macquarie careers at www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. Our Technology Returner program is an opportunity for you to re-integrate yourself into the workforce following an extended professional career break. Find out more and apply at https://www.macquarie.com/au/about/careers/jobs/returner-program

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