Client Service Consultant - Sydney

Client Service Consultant – Sydney

Own Your Career with Macquarie

We're lucky to have the best of both worlds here at Macquarie: the 'can do' mentality that you want when you're working in agile and dynamic environments, collaborating with passionate co-workers, and rolling up your sleeves to get on with the job; and the organisational strength that comes from 60 years of starting and building businesses that work - a deep understanding and pride in entrepreneurship, backed up with the resources and resolve that creates huge success.

Who are you?

We would love you to have experience working in a similar, financial services customer based environment, and if you have experience dealing with complex financial products (WRAP, Super, Mortgages), even better! What else?

  • Professional communication skills, able to clearly explain complex concepts over the phone
  • Strong problem solving skills and ability to follow processes and procedures
  • The ability to adapt to change with ease and be resilient to cope with challenging tasks.

Here are the details of the role:

Client Service Consultants are the first point of contact for phone and email based enquiries for the users of our organisations products. The Operations team manages all processing for Macquarie advisers, independent financial advisers and clients. Working as part of a supportive, high performing team you will be responsible for:

  • receiving and / or initiating calls to advisers or clients and providing an exceptional client experience on each call
  • taking ownership of client queries and using your industry knowledge and experience to overcome challenges and solve problems
  • processing all requests for clients and advisers by appropriate deadlines
  • liaising with other teams to resolve errors/discrepancies to deliver solutions
  • exceeding service quality standards and striving for continuous process improvement.

If you have current industry knowledge related to customer service and Banking and are able to build strong relationships with Clients and Stakeholders, please apply via the link below 

About us

Banking and Financial Services Group (BFS) comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

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