Logistics Claims Leader


As the Logistics Claims Leader, you are responsible for operational excellence in Logistics claims management and governance; leading the development of sustainable end to end claims processes and providing valuable business insight, to drive cost reduction and improvement in claims performance.

You will use your ability as an experienced business partner to juggle multiple priorities and achieve operational and commercial outcomes for the business. Your engaging communication style will see you collaborate with cross-functional stakeholders in Logistics, Central Claims and Sales teams to create mutually beneficial commercial outcomes. Central to your success will be your strong commercial acumen, proven experience in process development and implementation, and your ability to influence and lead improvement initiatives.

With a focus on sustainable process development and governance, you will utilise skills in change management to standardise end-to-end Logistics Claims processes and partner with Logistics Leaders to embed best practices.

As the process owner for Logistics claims, using your skills in relevant technology such Robotic Process Automation (RPA) and Optical Character Recognition (OCR), you will partner with our Digital Transformation Team to deliver automation solutions and ensure that capacity is managed, resulting in adequate and timely claims investigation. Leveraging your business acumen and analytical capability you will provide claims reporting and insights, partner with operational teams for root-cause issue resolution and implement initiatives to continually improve Logistics claims performance.

To be successful in this role, we are looking for an individual with proven experience leading process development & implementation, including the use of automation (RPA and OCR). You will bring a commercial mindset, excellent analytical and reporting skills and the ability to collaborate with cross-functional stakeholders.

At Lion, we are committed to creating a diverse and inclusive workplace. One of the ways we do this is through LIONflex, which is our flexible working framework enabling agile and innovative teams that help deliver our business goals. Talk to us to understand how LIONflex could work for you.

You may have seen that Kirin & Lion have announced the sale of Dairy & Drinks business to Mengniu Dairy Company Limited (Mengniu Dairy) on a standalone basis, pending regulatory approvals. We believe this sale will allow Dairy & Drinks to benefit from access to leading-edge dairy research and development capability as well as further investment as part of the Mengniu Dairy business.

Sounds like a fit? Start a conversation today


As the Logistics Claims Leader, you are responsible for operational excellence in Logistics claims management and governance; leading the development of sustainable end to end claims processes and providing valuable business insight, to drive cost reduction and improvement in claims performance.

You will use your ability as an experienced business partner to juggle multiple priorities and achieve operational and commercial outcomes for the business. Your engaging communication style will see you collaborate with cross-functional stakeholders in Logistics, Central Claims and Sales teams to create mutually beneficial commercial outcomes. Central to your success will be your strong commercial acumen, proven experience in process development and implementation, and your ability to influence and lead improvement initiatives.

With a focus on sustainable process development and governance, you will utilise skills in change management to standardise end-to-end Logistics Claims processes and partner with Logistics Leaders to embed best practices.

As the process owner for Logistics claims, using your skills in relevant technology such Robotic Process Automation (RPA) and Optical Character Recognition (OCR), you will partner with our Digital Transformation Team to deliver automation solutions and ensure that capacity is managed, resulting in adequate and timely claims investigation. Leveraging your business acumen and analytical capability you will provide claims reporting and insights, partner with operational teams for root-cause issue resolution and implement initiatives to continually improve Logistics claims performance.

To be successful in this role, we are looking for an individual with proven experience leading process development & implementation, including the use of automation (RPA and OCR). You will bring a commercial mindset, excellent analytical and reporting skills and the ability to collaborate with cross-functional stakeholders.

At Lion, we are committed to creating a diverse and inclusive workplace. One of the ways we do this is through LIONflex, which is our flexible working framework enabling agile and innovative teams that help deliver our business goals. Talk to us to understand how LIONflex could work for you.

You may have seen that Kirin & Lion have announced the sale of Dairy & Drinks business to Mengniu Dairy Company Limited (Mengniu Dairy) on a standalone basis, pending regulatory approvals. We believe this sale will allow Dairy & Drinks to benefit from access to leading-edge dairy research and development capability as well as further investment as part of the Mengniu Dairy business.

Sounds like a fit? Start a conversation today

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