Digital Collaboration Lead


  • Are you ready to leverage your existing IT capabilities in a new and challenging environment?
  • Value diversity? It's what sets us apart.
  • Immerse yourself in an inclusive, diverse and supportive culture

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

As a team member of the Techzone Southern this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix technology solutions, but to build positive customer relationships with free technical advice and timely repairs.

This role is to provide efficient, effective and timely delivery of local IT support Services & Digital Collaboration solutions. Ensuring all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG, whilst ensuring that national process and procedures are adhered to. Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests.

To succeed in this role, you will have:

  • A deep understanding of Digital Collaboration (AV/VC) technologies
  • Exemplary Customer Service skills
  • An insatiable thirst to obtain knowledge and be liberal in its sharing.
  • Ability to impart knowledge and skills to other members of the National team.
  • Work as part of a National team delivering Digital Collaboration solutions to KPMG.
  • An understanding of Microsoft Teams collaboration technologies.
  • MCP qualification and/or relevant experience and vendor certification/s highly regarded.
  • Experience operating technical hardware, specifically those used to enhance digital collaboration capabilities
  • Experience Running High Profile Client Events
  • You enjoy solving complex, multi-faceted problems.

We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you want a career where you can use your deep expertise to deliver real results, talk to us first.


  • Are you ready to leverage your existing IT capabilities in a new and challenging environment?
  • Value diversity? It's what sets us apart.
  • Immerse yourself in an inclusive, diverse and supportive culture

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

As a team member of the Techzone Southern this role represents the “face of IT” focused on providing the highest level of customer service. Using innovative solutions, the role is required to ensure that we service our customers as quickly and efficiently as possible. Essential to the role is your fascination and love of technology and your desire to try new things and see how they work. You understand that it is important not only to help fix technology solutions, but to build positive customer relationships with free technical advice and timely repairs.

This role is to provide efficient, effective and timely delivery of local IT support Services & Digital Collaboration solutions. Ensuring all customer requests for service, including incidents and requests, are resolved/delivered/managed in accordance with agreed service levels to minimise the impact of service disruptions to KPMG, whilst ensuring that national process and procedures are adhered to. Communicate effectively and efficiently with the customer to ensure that they are well informed on the progress of their requests.

To succeed in this role, you will have:

  • A deep understanding of Digital Collaboration (AV/VC) technologies
  • Exemplary Customer Service skills
  • An insatiable thirst to obtain knowledge and be liberal in its sharing.
  • Ability to impart knowledge and skills to other members of the National team.
  • Work as part of a National team delivering Digital Collaboration solutions to KPMG.
  • An understanding of Microsoft Teams collaboration technologies.
  • MCP qualification and/or relevant experience and vendor certification/s highly regarded.
  • Experience operating technical hardware, specifically those used to enhance digital collaboration capabilities
  • Experience Running High Profile Client Events
  • You enjoy solving complex, multi-faceted problems.

We offer rewarding careers for outstanding professionals, ongoing learning and development opportunities, a collaborative and inclusive culture, and flexible and agile work practices that focus on our people's wellbeing to drive innovation and entrepreneurship. We also believe that our business plays a distinct and vital role in helping solve important social and environmental issues; and use our unique skills and expertise to help create positive and lasting impacts for our communities.

We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are consistently recognised as an employer of choice for women, and our inclusive culture promotes the development of our people irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. This is an exciting opportunity to be a part of KPMG and its ongoing success. So if you want a career where you can use your deep expertise to deliver real results, talk to us first.

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