Part-Time IT Service Desk Analyst

We are looking for somebody who can work full time every Monday & Tuesday and 4 hours every Wednesday morning.

About our team

Our ITS Service Centre provides support services whenever Deloitte people have a technology question, issue or problem. Our National ITS Service Desk is the 1st point of contact for technologies supported within Deloitte offering a fast and immediate response. The National ITS Service Desk will record, prioritise, and resolve queries and incidents and where required escalate to the appropriate team for resolution.

About the role

This is predominantly a phone based role and will require your expertise to resolve and log a variety of IT and other internal business support related calls as well as email, web and live chat queries across a national user base of 8000+ staff!

Our technical environment will see you working with a range of software and hardware (plus telephony) including Windows 10, MS Office & MS Outlook 2016, HP & MAC notebooks and up to 300+ applications.

About your experience

To succeed in this position, it is essential that you combine your strong verbal & written communication and excellent customer service skills with your ability to maintain a high level of professionalism in all situations. An investigative mind, patient & polite phone manner and excellent written & verbal communication skills are essential!

You will also need to have a minimum of 1+ years working in a similar role within a corporate or government environment. Relevant tertiary qualification and industry certification is desirable. We are looking for someone who has:

  • Demonstrated experience with IT Service Management systems
  • Evidence of your IT problem solving skills in action combined with your excellent customer service skills and excellent written and verbal communication skills
  • Previous commercial experience in IT Service Desk support, preferably with a remote user base (ideally 12+ months)
  • Sound knowledge and demonstrated experience with ITIL best practice

About us: Deloitte Culture

We pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social – and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed – in every sense of the word.

Next Step

If this sounds like the role for you, please apply directly.

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