Consulting – Deloitte Digital - Service Designer


Consulting – Deloitte Digital - Senior Experience / Service Designer (Melbourne)

About Deloitte in Australia
The Australian partnership of Deloitte Touche Tohmatsu is committed to growth, client service and its people – 700 partners and more than 7000 people located in 14 offices across the country, plus Papua New Guinea and Timor-Leste.

Deloitte Australia achieved record revenues of A$1.76 billion for FY17 - a 15% increase over the prior year and matching the 15% growth in FY16. To sustain its momentum, Deloitte continues to invest in innovative new services, products and people, while expanding its business through acquisitions, alliances and organic growth.

At Deloitte our purpose is to make an impact that matters. We are driven by our desire to create positive outcomes for our clients, communities and people. Everything we do is with intent - the intent to make a meaningful difference.

About Deloitte Digital
Deloitte Digital operates as part of the Consulting Customer practice and is a specialist group focusing on the delivery of online strategy, customer-centred design and online technology solutions.

We work with a wide range of clients, from blue chip corporations to innovative start-ups, helping them adapt to and harness new media and technology. Our combination of strategic thinking and innovative solutions is what sets us apart, and we make sure to stay at the forefront of new technology. Our solutions span the full range of online technologies - from intranets, websites and portals, through to desktop and mobile applications.

Our Culture
We are innovative and different because YOU are… we pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social - and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one at our firm you'll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word. At Deloitte, we assume that you perform other roles within your life….you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.

Here’s your moment of truth.
Deloitte Digital Now Recruiting Service Designers.

This could be the moment that changes everything. If you’re ready to work at the forefront of Service Design, creating experiences that matter for Australia’s biggest business challenges, start your journey here.

Deloitte Digital is Australia’s largest creative and design studio. We use Human-Centred Design to create amazing experiences and deliver impactful business outcomes. Our dedicated team of service designers sit at the forefront of this mission and we work alongside other disciplines across Deloitte to create an impact that matters.

As a service designer at Deloitte Digital, you will be working on projects in a collaborative team environment, following Design Thinking and Human-Centred Design principles to create meaningful solutions for our clients and their employees, users and customers.

Your responsibilities

  • Shaping and leading research to help inform business decisions
  • Leading the analysis and synthesis of data to generate insights to apply to the improvement of the business
  • Leading the development and execution of high quality artefacts supporting our insights and recommendations
  • Collaborating with clients to understand their complete business needs, with a focus on providing the most impactful and meaningful solutions
  • Align clients around digital adoption, agile, & lean design and innovation delivery
  • Managing and coaching more junior members of the Deloitte teams with a focus on crafting a successful and client centric environment that facilitates opportunities to develop for all levels of staff
  • Planning, scoping, budgeting and shaping the elements of projects and programmes
  • Identification of on-sell opportunities through existing client engagements

Your skills and experience

  • At least 5 years of human-centred design, or similar, professional practice; consulting experience is a plus
  • A passion for creating human-centred experiences that delight end users and that solve business problems
  • You bring a toolkit of methods, processes and approaches that you’ve built up over time and experience
  • Effective communicator and presenter, verbal, written and visual, with the ability to lead or contribute to workshops and client showcases
  • Natural intellectual curiosity and problem solving drive
  • Demonstrated ability to build and manage successful multi-disciplinary teams, as well as manage projects end-to-end from a budgetary and client relationship perspective
  • Ability to engage with stakeholders and help them to influence decisions
  • A desire to contribute to the broader success of the Experience Design team by playing a mentoring and coaching role to other team members
  • The ability to get your hands on with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Axure, or other design tools is a bonus
  • You will have a tertiary qualification in UX, interaction design, product design, visual design, industrial design, architecture or other relevant design discipline

We believe people work best when they’re excited by the products and markets they work with, feel supported through great teams and when they’re empowered in a fast moving and dynamic environment filled with opportunity. We take coaching and career progression seriously and have a strong focus on supporting people realise their potential and career aspirations. We also have an incredible culture and encourage a flexible and inclusive work environment.

In this role, you’ll be joining a team that creatively works through complex issues to create an impact that matters. So what are you waiting for?

The minimum salary offered for this role is $120,000 AUD.

Are you viewing this job on LinkedIn? Click here to apply