Customer Service Representative

Our Contact Centre are always actively looking for opportunities to deliver what matters to our customers and ensure we are always meeting their needs. To help achieve this, we are looking to establish a team that can support our customers outside of our core business hours, so we’re always available to help our customers when it really matters to them.

Our Contact Centre located in Perth CBD is seeking 12 new recruits to join the Contact Centre team as Customer Service Representatives. By applying for this role you will be required to participate in a 5:2 roster, Monday to Sunday, working between the hours of 1pm and 10pm or 10pm and 6am.

We are seeking individuals that have a true passion for providing exceptional customer service and share our passion for our customers.

About the role….

At Bankwest Contact Centre, we guide people through everyday banking choices and major financial decisions, ranging from enquiries about new products and services, investigating credit card transactions and establishing periodical payments. Our work has an impact on people's livelihoods and lives, and our mission is to bring happiness to every customer experience.

As a Customer Service Representative you provide first point of telephony contact for our customers.

  • On a daily basis provide quick, accurate and up to date answers to customer’s queries, ensuring that you resolve all the calls you are skilled to take.
  • Provide the right information in the most effective and efficient way.
  • Provide customers with information relating to products, services and transactional information.

What is required from you? 

  • A background in Customer Service
  • Proven experience working towards targets and KPIs
  • Ability to work in a fast paced environment
  • Ability to adapt to change
  • Strong computer skills
  • Strong level of competency in written and verbal communication
  • Call centre experience is not essential but would be advantageous 

What you can expect in return

  • Full training provided along with on the job learning and guided support
  • Rosters provided 6 weeks in advance
  • Activity based working
  • Professional Career Development
  • Discount on Bankwest products
  • Option to take one RDO per month
  • Opportunity to work within an inclusive and supportive team
  • Potential opportunity to work from home post completion of probation period

In addition to the above we promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Making a difference in the community is important to Bankwest and colleagues have the opportunity to volunteer two days per year for a cause that matters to them. 

Commencement date for these positions is Monday 2nd July 2018 - we look forward to hearing from you!

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