Retention Consultant – 9-month Fixed Term Contract
We're seeking a dynamic individual to join our Mobility Product teamas a Retention Consultant. In this pivotal role, you'll wield the power to enhance our members' experience and fortify lasting relationships.
As a Retention Consultant, you'll be at the forefront of ensuring our members receive top-notch service. Every interaction is an opportunity to deepen connections and exceed expectations. You'll be instrumental in achieving performance goals while fuelling team success. This role will be Monday to Friay 9am-5pm.
Key Responsibilities:
- Retain existing members through unpaid Assistance product renewal campaigns
- Utilise customer focused, needs analysis discussions, actively focusing on reducing member cancellations by identifying products or solutions that address members’ issues or concerns
- Effective communication with members to determine, understand and deliver on member needs
- Provide an outstanding member service experience to proactively develop relationships with existing members
- Create an honest, open and engaging environment where members feel comfortable in sharing
- Look for opportunities to improve process and procedures aimed at delivering high quality service to members
- Handle member complaints or enquiries and escalate when required
- The contract is scheduled to conclude on December 20th, 2024
About you:
- Proven sales experience in a customer focused retail or call centre environment
- Team players who are committed, reliable and positive
- Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
- Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
- Adaptable and accepting of change
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Giving back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 week's primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.
You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply? You’ve got this.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions? Please contact tash.murabi@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process
RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
#LI-HYBRID
Work Locations
2649 Logan Road
Eight Mile Plains4113
We're seeking a dynamic individual to join our Mobility Product teamas a Retention Consultant. In this pivotal role, you'll wield the power to enhance our members' experience and fortify lasting relationships.
As a Retention Consultant, you'll be at the forefront of ensuring our members receive top-notch service. Every interaction is an opportunity to deepen connections and exceed expectations. You'll be instrumental in achieving performance goals while fuelling team success. This role will be Monday to Friay 9am-5pm.
Key Responsibilities:
- Retain existing members through unpaid Assistance product renewal campaigns
- Utilise customer focused, needs analysis discussions, actively focusing on reducing member cancellations by identifying products or solutions that address members’ issues or concerns
- Effective communication with members to determine, understand and deliver on member needs
- Provide an outstanding member service experience to proactively develop relationships with existing members
- Create an honest, open and engaging environment where members feel comfortable in sharing
- Look for opportunities to improve process and procedures aimed at delivering high quality service to members
- Handle member complaints or enquiries and escalate when required
- The contract is scheduled to conclude on December 20th, 2024
About you:
- Proven sales experience in a customer focused retail or call centre environment
- Team players who are committed, reliable and positive
- Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
- Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
- Adaptable and accepting of change
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Giving back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 week's primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.
You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply? You’ve got this.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions? Please contact tash.murabi@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process
RACQ is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.
#LI-HYBRID
Work Locations
2649 Logan Road
Eight Mile Plains4113
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