Service Integration Manager, Clerk Grade 9/10

Service Integration Manager, Clerk Grade 9/10

Cooma and Hunter Correctional Centres – ongoing roles

St Heliers Correctional Centre – temporary up to 12 months

Corrective Services NSW

• Inclusive Team Environment and Culture
• Salary of $120,859 - $133,183 pa plus superannuation and leave loading
• Existing Ongoing Opportunity/s and Talent Pool for future opportunities within our Correctional Centres.

Your role

As a Service Integration Manager, you will lead, manage and co-ordinate interdisciplinary teams who provide professional services (including psychology, programs, support services, case management, classification and other rehabilitation/reintegration functions) to people in custody, in correctional centre settings, in accordance with CSNSW strategic priorities and performance targets.

What you’ll do

As part of the Service Integration Manager, your responsibilities include:

• Work and collaborate with officers in charge of the correctional centre and key stakeholders in Security & Custody, Community Industry & Capacity and Strategy & Governance to efficiently integrate policy, practice and functions to facilitate effective delivery of offender services in the correctional setting.
• Provide consultation and guidance to custodial management and other staff in a complex mid-volume setting, regarding the rehabilitation/reintegration needs of people in custody.
• Prepare and review briefing papers, submissions, discussion papers, responses to information requests and reports regarding program targets, services and operations.
• Develop local business continuity plans to mitigate service disruption and manage their deployment to meet service continuity expectations and performance metrics.
• Identify and manage risks and manage projects (as they arise) that focus on high performing teams, good governance, improving outcomes and value for money.

What we’re looking for

• Experience in managing interdisciplinary teams, negotiation, service delivery and managing to deliver on performance outcomes.
• Knowledge and understanding of behavioural change theory and practice.
• Capacity for sound reasoning, to exercise good judgement and be accountable for decisions.
• Sound negotiation and people management skills under direct and indirect reporting lines.
• Current Drivers licence and willingness to drive a departmental vehicle to perform the role, including overnight travel.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close: Sunday 5 May 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Julian Andersen at julian.andersen@dcj.nsw.gov.au or call 0472 879 292.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Mayur Kaushik on 0467 174 016 or via Mayur.kaushik@dcj.nsw.gov.au 

Talent Pools:

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge, and experience.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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