Senior Client Service Officer Specialist
NSW Department of Communities and Justice
Senior Client Service Officer Specialist
Senior Client Service Officer Specialist
Housing, Disability & District Services
- Location: Northern NSW
- Clerk Grade 5/6 $93,295 - $102,941 pa plus superannuation & annual leave loading
- Generous leave entitlements including flex leave
- Talent Pool will be also created for Northern NSW, including Tweed Heads, Lismore and Grafton
Your role
A Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The SCSO role builds and maintains relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams.
In this SCSO role there is a mixture of field work to engage with clients in situ and office-based work. The outreach work can include engaging with rough sleepers or people who have been residing in pod villages after the 2022 Northern River Floods. These roles capture a wide range of housing services and requires someone who is proactive, adaptive, ethical, and positive. Having exceptional time management will keep you in good stead for the fast-paced and varied role.
What you’ll do
Assertive Outreach:
A life as a SCSO in Assertive Outreach (AO) means working in collaboration with case workers in the Spealist Homelessness Services (SHS) organisations to go on early-morning patrols - being an early bird will assist you in this. You will also work alongside nurses, mental health and drug and alcohol workers to assist clients in getting support. You will maintain various data sets including the AO operations spreadsheets and respond to rough sleeper flags. You will organise Temporary Accommodation (TA) for clients and assist in maintaining clients in TA providers, alongside the caseworkers. You will also work towards supporting clients to maintain tencancies when housed, You will be client-focused, engagement focused, have exceptional communication, people skills and ensure follow through on tasks.
Housing Recovery and Response Team (HRRT):
This is a dynamic team that supports flood-affected people secure suitable and safe housing. The role includes attending temporary pod villages in various locations across the Northern NSW district. Working face to face with disaster affected people to help secure long-term accommodation. Collaborating with Recovery Support Services (RSS) and community housing providers to help eligible clients apply for housing assistance and identify other suitable housing options. Working in an agile work environment means you will utilise mobile technology to carry out work activities. You will work maintain client information and records management systems to help progress housing application assessments in a timely manner. Whilst being able to work independently, you will also work alongside other HOMES NSW teams assist with property allocation. You will liaise directly with the Team Leader of the HRRT to ensure reporting data is accurately updated and maintained.
What we’re looking for
- Ability to work independently and manage your own work
- Excellent time management and administrative skills
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to complex clients.
- A strong commitment to customer service
- A strong commitment to a positive work culture
- Leadership skills and mentorship of others
- Creative and thoughtful responses to provide solutions to complex issues
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 1 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
-
- Housing staff communicate with compassion, respect and empathy and listen to clients without judgement. Please provide an example of when you exemplified this in your work.
- HOMES project work like AO and HRRT requires working in a collaborative way. Provide an example of when you have facilitated a collaborative approach to arrive at a positive solution for a client.
Applications close 06 May 2024 at 11.59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Melea Hibbins on 0476 815 346 or at melea.hibbins@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Pologa Mase on 02 8688 2862 or via Pologa.Mase@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
NSW Department of Communities and Justice
Senior Client Service Officer Specialist
Senior Client Service Officer Specialist
Housing, Disability & District Services
- Location: Northern NSW
- Clerk Grade 5/6 $93,295 - $102,941 pa plus superannuation & annual leave loading
- Generous leave entitlements including flex leave
- Talent Pool will be also created for Northern NSW, including Tweed Heads, Lismore and Grafton
Your role
A Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The SCSO role builds and maintains relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams.
In this SCSO role there is a mixture of field work to engage with clients in situ and office-based work. The outreach work can include engaging with rough sleepers or people who have been residing in pod villages after the 2022 Northern River Floods. These roles capture a wide range of housing services and requires someone who is proactive, adaptive, ethical, and positive. Having exceptional time management will keep you in good stead for the fast-paced and varied role.
What you’ll do
Assertive Outreach:
A life as a SCSO in Assertive Outreach (AO) means working in collaboration with case workers in the Spealist Homelessness Services (SHS) organisations to go on early-morning patrols - being an early bird will assist you in this. You will also work alongside nurses, mental health and drug and alcohol workers to assist clients in getting support. You will maintain various data sets including the AO operations spreadsheets and respond to rough sleeper flags. You will organise Temporary Accommodation (TA) for clients and assist in maintaining clients in TA providers, alongside the caseworkers. You will also work towards supporting clients to maintain tencancies when housed, You will be client-focused, engagement focused, have exceptional communication, people skills and ensure follow through on tasks.
Housing Recovery and Response Team (HRRT):
This is a dynamic team that supports flood-affected people secure suitable and safe housing. The role includes attending temporary pod villages in various locations across the Northern NSW district. Working face to face with disaster affected people to help secure long-term accommodation. Collaborating with Recovery Support Services (RSS) and community housing providers to help eligible clients apply for housing assistance and identify other suitable housing options. Working in an agile work environment means you will utilise mobile technology to carry out work activities. You will work maintain client information and records management systems to help progress housing application assessments in a timely manner. Whilst being able to work independently, you will also work alongside other HOMES NSW teams assist with property allocation. You will liaise directly with the Team Leader of the HRRT to ensure reporting data is accurately updated and maintained.
What we’re looking for
- Ability to work independently and manage your own work
- Excellent time management and administrative skills
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to teamwork, excellence, and continuous improvement.
- Client service skills with an empathic approach to complex clients.
- A strong commitment to customer service
- A strong commitment to a positive work culture
- Leadership skills and mentorship of others
- Creative and thoughtful responses to provide solutions to complex issues
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 1 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
-
- Housing staff communicate with compassion, respect and empathy and listen to clients without judgement. Please provide an example of when you exemplified this in your work.
- HOMES project work like AO and HRRT requires working in a collaborative way. Provide an example of when you have facilitated a collaborative approach to arrive at a positive solution for a client.
Applications close 06 May 2024 at 11.59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Melea Hibbins on 0476 815 346 or at melea.hibbins@homes.nsw.gov.au
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Pologa Mase on 02 8688 2862 or via Pologa.Mase@dcj.nsw.gov.au
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
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