IT Field Technician - EOI
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/.
We are looking for an IT technician, to work on a high profile government account located in Canberra. The successful candidate will need to be an Australian Citizen, hold at least Baseline clearance or confident to be able to get one granted, as well as to pass the Company’s background check requirements.
The work involved will be onsite client facing support, troubleshooting will range from lv1-lv3 issues, the deployment of new devices to the fleet including stock room management duties.
This is a great opportunity to thrive and broaden your IT skills, but at the same time become an integral part of a great team and company.
Responsibilities:
- Stock room management including auditing of all devices.
- Refresh of old devices swapped with new devices on site.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide technical support to client before, during and after events. Serve as technical consultant to client and staff.
- To provide out of hours support on a roster basis
- Travel to and support different sites in the Canberra and the surrounding rural areas.
- Maintain pooled equipment inventory for on and off-site project support
- Provide timely and descriptive reports of equipment malfunction
- Provide timely and descriptive reports of equipment repair, mitigation and work around
- Input data for metrics tracking including daily work ticketing system
- Serve as contact between customers, vendors, and internal staff for day-to-day event operations
- Assist with storing deliveries and equipment
- Foster working relationships with all service-related vendors. (internal and external)
- Advise staff in event planning with regard to appropriate equipment use
- Ensure appropriate paperwork flow and work assignment
Knowledge and Skills:
- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Strong attention to detail and accuracy
- Ability to multitask
- Excellent verbal and written skills
- Ability to function in a fast-paced deadline-oriented environment
- Professional demeanor
- Ability to adapt quickly to a changing environment and flexible workload
- Independent, self-motivated worker
- Excellent time management skills
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set (Training will be provided).
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
- Basic electronic skills, and some specific hardware and operating system familiarity
- Working knowledge of Microsoft 365, Microsoft Teams
- Desirable to have a valid driver's license, reliable transportation and driving record that satisfies NCR fleet requirements
- Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen
- Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
People Describe You As:
- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
- An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.
Applicable Education and Experience:
- Basic experience supporting customers’ PC environments with an interest in learning more
- Basic Troubleshooting skills
- PC software functions
- Networking interfaces
Preferable Certifications:
- Windows, Office, Microsoft Teams/Skype for Business
All applicants must be:
- Australian Citizen
- Flexible to travel to other locations in the area if required
Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met."
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button tosubmit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are anEqual Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/.
We are looking for an IT technician, to work on a high profile government account located in Canberra. The successful candidate will need to be an Australian Citizen, hold at least Baseline clearance or confident to be able to get one granted, as well as to pass the Company’s background check requirements.
The work involved will be onsite client facing support, troubleshooting will range from lv1-lv3 issues, the deployment of new devices to the fleet including stock room management duties.
This is a great opportunity to thrive and broaden your IT skills, but at the same time become an integral part of a great team and company.
Responsibilities:
- Stock room management including auditing of all devices.
- Refresh of old devices swapped with new devices on site.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide technical support to client before, during and after events. Serve as technical consultant to client and staff.
- To provide out of hours support on a roster basis
- Travel to and support different sites in the Canberra and the surrounding rural areas.
- Maintain pooled equipment inventory for on and off-site project support
- Provide timely and descriptive reports of equipment malfunction
- Provide timely and descriptive reports of equipment repair, mitigation and work around
- Input data for metrics tracking including daily work ticketing system
- Serve as contact between customers, vendors, and internal staff for day-to-day event operations
- Assist with storing deliveries and equipment
- Foster working relationships with all service-related vendors. (internal and external)
- Advise staff in event planning with regard to appropriate equipment use
- Ensure appropriate paperwork flow and work assignment
Knowledge and Skills:
- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Strong attention to detail and accuracy
- Ability to multitask
- Excellent verbal and written skills
- Ability to function in a fast-paced deadline-oriented environment
- Professional demeanor
- Ability to adapt quickly to a changing environment and flexible workload
- Independent, self-motivated worker
- Excellent time management skills
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set (Training will be provided).
- Knowledge of assigned company hardware system platforms.
- Familiar with networking and all supported operating system platforms
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
- Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
- Basic electronic skills, and some specific hardware and operating system familiarity
- Working knowledge of Microsoft 365, Microsoft Teams
- Desirable to have a valid driver's license, reliable transportation and driving record that satisfies NCR fleet requirements
- Must pass the Company’s background check requirements, including credit check, criminal, driving record, and drug screen
- Ability to perform essential functions of the job with or without a reasonable accommodation for a disability or based on religion
People Describe You As:
- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
- An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.
Applicable Education and Experience:
- Basic experience supporting customers’ PC environments with an interest in learning more
- Basic Troubleshooting skills
- PC software functions
- Networking interfaces
Preferable Certifications:
- Windows, Office, Microsoft Teams/Skype for Business
All applicants must be:
- Australian Citizen
- Flexible to travel to other locations in the area if required
Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met."
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button tosubmit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
Interviews and onboarding are conducted online, as part of us being a virtual-first company.
We are anEqual Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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