Senior Digital Producer
About HCF
HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.
About the Role
You will be responsible for managing the day-to-day updates of the HCF website, HCF app, and various microsites, as well as governing, and executing campaigns and website end to end user experience. You will be working closely with the Digital Product team, brand and content teams, technology, as well as internal stakeholders across the business.
This is a great opportunity to be a part of a hands on role with an evolving team and business.
Key responsibilities include:
- Manage the day to day HCF website content updates (including microsites, online member services, and app) using Adobe Experience Manager, Adobe Target, Jira and Confluence, as well as updates to the corporate Intranet.
- Collaborate closely with various stakeholders (including the brand, content and marketing teams, and agency partners) to capture and understand requirements and objectives, create concept/wireframes for the HCF.com.au website, microsites, and HCF app, to build and deliver digital solutions for campaigns and projects.
- Help create a seamless end-to-end website user experience that meets the core business objectives while providing users with the optimum experience in terms of efficiency, effectiveness and engagement.
- Use data analytics, competitive analysis, customer feedback and collaborate with other members of the Digital Experience team to drive improvements on the end to end website experience
- Work with teams to provide recommendations on internal processes and ways of working which will improve efficiencies and quality control for digital production schedule
About you:
- You will have proven experience working with Content Management platforms (ideally Adobe Experience Manager). Experience with other Adobe products such as Analytics and Target is also desirable but not mandatory.
- Have a solid understanding of mobile first experience.
- Ability to work autonomously and as a part of a broader team
- Excellent written and oral communication skills
- High attention to detail
- Flexible and ability to adapt quickly to different situations.
- Ability to work effectively with key stakeholders with varying degrees of technical knowledge and digital best practice.
- Understanding of responsive and adaptive design and accessibility
- Understanding of HTML/CSS, CRO, or SEO experience is seen as desirable but not mandatory
Culture & Benefits
Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date
About HCF
HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.
About the Role
You will be responsible for managing the day-to-day updates of the HCF website, HCF app, and various microsites, as well as governing, and executing campaigns and website end to end user experience. You will be working closely with the Digital Product team, brand and content teams, technology, as well as internal stakeholders across the business.
This is a great opportunity to be a part of a hands on role with an evolving team and business.
Key responsibilities include:
- Manage the day to day HCF website content updates (including microsites, online member services, and app) using Adobe Experience Manager, Adobe Target, Jira and Confluence, as well as updates to the corporate Intranet.
- Collaborate closely with various stakeholders (including the brand, content and marketing teams, and agency partners) to capture and understand requirements and objectives, create concept/wireframes for the HCF.com.au website, microsites, and HCF app, to build and deliver digital solutions for campaigns and projects.
- Help create a seamless end-to-end website user experience that meets the core business objectives while providing users with the optimum experience in terms of efficiency, effectiveness and engagement.
- Use data analytics, competitive analysis, customer feedback and collaborate with other members of the Digital Experience team to drive improvements on the end to end website experience
- Work with teams to provide recommendations on internal processes and ways of working which will improve efficiencies and quality control for digital production schedule
About you:
- You will have proven experience working with Content Management platforms (ideally Adobe Experience Manager). Experience with other Adobe products such as Analytics and Target is also desirable but not mandatory.
- Have a solid understanding of mobile first experience.
- Ability to work autonomously and as a part of a broader team
- Excellent written and oral communication skills
- High attention to detail
- Flexible and ability to adapt quickly to different situations.
- Ability to work effectively with key stakeholders with varying degrees of technical knowledge and digital best practice.
- Understanding of responsive and adaptive design and accessibility
- Understanding of HTML/CSS, CRO, or SEO experience is seen as desirable but not mandatory
Culture & Benefits
Purpose-driven passion
At HCF, we’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- 50% subsidy on HCF hospital and/or extras cover
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – vacancy@hcf.com.au to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date
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