Customer Research Advisor
Unitywater
Customer Research Advisor
About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.
We think a pretty good job starts here………
About the role:
This is a great opportunity for the successful candidate to help us better understand customer and stakeholder perceptions, preferences, behaviour and experiences. You will design and deliver a range of quantitative and qualitative research programs and manage ongoing data collection and analysis in-house and agency supported, to provide insights that inform performance monitoring, customer experience design, operational efficiency and strategic goals. You will support the communication of be comfortable communicating actionable insights to all level of stakeholders, ensuring insights are easy to understand and connected to how they can deliver improved business and customer outcomes.
About you:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:
- Demonstrated experience in managing and delivering market and/or social research programs, including quantitative and qualitative research methodologies.
- Skills in statistical and survey methodology, including advanced skills in quantitative analysis tools using Excel and statistical software platforms such as SPSS.
- Experience or exposure working with digital analytics (Google Analytics) and/or advanced analytics (such as SQL or Python and/or using PowerBI or Tableau) would be desirable.
- Proven ability to analyse complex information and data to report findings, identify trends and practical insights, with demonstrated data communication and visualisation skills to prepare reports and presentation packs.
- Strong written and interpersonal communication skills, with a demonstrated ability to provide advice to senior stakeholders.
- Demonstrated commercial acumen and ability to navigate business priorities to identify and enunciate corresponding research areas.
- Demonstrated project management, time management and organisation skills.
- This role may be required to participate in after hours work and be part of an on call roster as the need may arise to ensure the continuity of service to Unitywater's customers.
Working at Unitywater:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
Proudly Unitywater:
We know that we are smarter, better, together. That’s why we are committed to working in a team that values the unique contributions of all our people. At Unitywater we support candidates with all abilities and diverse backgrounds to apply.
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.
How to apply:
Please apply online following the links, and make sure to upload your up to date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to provide right to work in Australia and complete relevant pre-employment checks, including background checks and criminal history, drivers licence and driving history, alcohol and other drug screening and qualifications.
Applications close: 24/03/24
At Unitywater we are proud to be a Circle Back Initiative Employer – we care about our candidates and commit to respond to every applicant
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.comDesign and deliver research programs, Communicate actionable insights to all level of stakeholders, Identify opportunities for improvement for the customer experience
Unitywater
Customer Research Advisor
About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.
We think a pretty good job starts here………
About the role:
This is a great opportunity for the successful candidate to help us better understand customer and stakeholder perceptions, preferences, behaviour and experiences. You will design and deliver a range of quantitative and qualitative research programs and manage ongoing data collection and analysis in-house and agency supported, to provide insights that inform performance monitoring, customer experience design, operational efficiency and strategic goals. You will support the communication of be comfortable communicating actionable insights to all level of stakeholders, ensuring insights are easy to understand and connected to how they can deliver improved business and customer outcomes.
About you:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:
- Demonstrated experience in managing and delivering market and/or social research programs, including quantitative and qualitative research methodologies.
- Skills in statistical and survey methodology, including advanced skills in quantitative analysis tools using Excel and statistical software platforms such as SPSS.
- Experience or exposure working with digital analytics (Google Analytics) and/or advanced analytics (such as SQL or Python and/or using PowerBI or Tableau) would be desirable.
- Proven ability to analyse complex information and data to report findings, identify trends and practical insights, with demonstrated data communication and visualisation skills to prepare reports and presentation packs.
- Strong written and interpersonal communication skills, with a demonstrated ability to provide advice to senior stakeholders.
- Demonstrated commercial acumen and ability to navigate business priorities to identify and enunciate corresponding research areas.
- Demonstrated project management, time management and organisation skills.
- This role may be required to participate in after hours work and be part of an on call roster as the need may arise to ensure the continuity of service to Unitywater's customers.
Working at Unitywater:
Why is a career at Unitywater a pretty good choice?
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
Proudly Unitywater:
We know that we are smarter, better, together. That’s why we are committed to working in a team that values the unique contributions of all our people. At Unitywater we support candidates with all abilities and diverse backgrounds to apply.
It’s a pretty good place to work when you can support the community, focus on sustainability and develop and learn interesting and innovative things.
How to apply:
Please apply online following the links, and make sure to upload your up to date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to provide right to work in Australia and complete relevant pre-employment checks, including background checks and criminal history, drivers licence and driving history, alcohol and other drug screening and qualifications.
Applications close: 24/03/24
At Unitywater we are proud to be a Circle Back Initiative Employer – we care about our candidates and commit to respond to every applicant
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.comDesign and deliver research programs, Communicate actionable insights to all level of stakeholders, Identify opportunities for improvement for the customer experience
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