Project Support Officer - Energy Efficiency Rating
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
Role highlights
- Great opportunity to contribute to innovative energy efficiency projects with real impact
- Varied, ongoing role with remote working options & flexible arrangements to support work-life balance
- Join our dynamic, multidisciplinary team driving energy sustainability and social impact!
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
Visit CSIRO.au for more information.
The opportunity
Are you an experienced energy rater looking for a fresh direction, or an admin professional ready to dive into the technical world of energy efficiency? We are seeking a motivated Project Support Officer to join our team in an exciting ongoing role, and be part of a nationally significant initiative that’s shaping the future of sustainable housing in Australia.
As a Project Support Officer within CSIRO’s Social Impact and Living Labs team, you’ll play a key role in supporting the expansion of the Nationwide House Energy Rating Scheme (NatHERS), helping to improve the way we understand and model residential energy use. You will bring your well-developed communication, coordination and people skills to support researchers, energy raters, real estate professionals, and homeowners in trialling innovative approaches to data collection. From providing front-line customer support and being the public face of sharing CSIRO’s technical knowledge, to contributing to community engagement initiatives & events and supporting researchers with ethics applications, privacy statements and grants, you will have a multi-faceted role that will help drive meaningful change in how energy efficiency is understood and applied.
This role offers exciting career development opportunities, with the chance to grow your technical knowledge and contribute to other impactful projects over time. If you’re looking to step into a new domain with training and support, we would love to hear from you!
Your high-level duties will include:
- Providing front-line support via the helpdesk for the Existing Homes Trials, assisting users with two key tools: Magicplan (for data collection) and AccuRate Enterprise (for data analysis).
- Developing and maintaining clear and user-friendly helpdesk articles and support documentation.
- Participating in scheduled drop-in sessions, offering real-time assistance to users facing technical or process-related challenges.
- Responding to household enquiries, helping participants better understand their energy rating results and trial involvement.
- Assisting in the planning and delivery of events, such as environmental media showcases and researcher symposia, in collaboration with the events coordinator and broader team.
- Performing a variety of administrative tasks, including support for ethics applications, privacy statements, and grant submissions as well as maintaining online subscriptions and payment systems, and helping craft public-facing communication pieces that share key research outcomes in accessible and engaging formats.
- Selecting the appropriate methods to perform standard analyses and, as required, undertaking technical tasks associated with trials, tests, measurements, reviews and investigations including associated calculations and analysis.
Role particulars
Location and office arrangements: Melbourne (Clayton), VIC (or Work-from-Home/Remotely)
Salary: AU$73K – AU$93K per annum (pro-rata for part-time) plus up to 15.4% superannuation
Tenure & work schedule: Indefinite; Full-time (preferred) – part-time and flexible work arrangements may be considered based on needs of the role and individual circumstances.
Reference: 100538
As the successful candidate, you will bring:
- Relevant trade certificate/diploma/bachelor’s degree and/or equivalent relevant work experience in residential energy efficiency.
- Strong verbal and written communication skills, and ability to deliver high-quality customer service to a diverse range of customers and stakeholders.
- Proven skills and ability in resolving technical issues and enquiries, and managing stakeholder expectations through collaborative and solution-focused approaches.
- Demonstrated administrative and project support experience, and ability to work collaboratively with diverse teams.
- Ability to prioritise tasks effectively while maintaining accurate records and adhering to compliance and service protocols.
- A desire to learn and build a career in the energy efficiency domain.
For full details about this role please review the Position Description.
Not sure if you meet all the criteria?
While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.
Setting you up for success
We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact the Talent Acquisition Partner via email (see details in the Position Description) and let us know how we can support you.
Eligibility
Applications for this position are open to Australian Citizens, New Zealand Citizens, and Australian Permanent Residents.
Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Life at CSIRO and flexible work arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.
Inclusion and belonging
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.
CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online, and provide a CV and a detailed cover letter, responding to each of the selection criteria in detail, that best demonstrate your motivation and ability to meet the requirements of this role. Please attach your selection criteria responses to your cover letter as one document.
Applications close
6 August 2025, 11:00pm AESTWe encourage early applications as we will be reviewing applications as they come through. CSIRO reserves the right to withdraw this ad prior to the closing date if required.
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
Role highlights
- Great opportunity to contribute to innovative energy efficiency projects with real impact
- Varied, ongoing role with remote working options & flexible arrangements to support work-life balance
- Join our dynamic, multidisciplinary team driving energy sustainability and social impact!
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
Visit CSIRO.au for more information.
The opportunity
Are you an experienced energy rater looking for a fresh direction, or an admin professional ready to dive into the technical world of energy efficiency? We are seeking a motivated Project Support Officer to join our team in an exciting ongoing role, and be part of a nationally significant initiative that’s shaping the future of sustainable housing in Australia.
As a Project Support Officer within CSIRO’s Social Impact and Living Labs team, you’ll play a key role in supporting the expansion of the Nationwide House Energy Rating Scheme (NatHERS), helping to improve the way we understand and model residential energy use. You will bring your well-developed communication, coordination and people skills to support researchers, energy raters, real estate professionals, and homeowners in trialling innovative approaches to data collection. From providing front-line customer support and being the public face of sharing CSIRO’s technical knowledge, to contributing to community engagement initiatives & events and supporting researchers with ethics applications, privacy statements and grants, you will have a multi-faceted role that will help drive meaningful change in how energy efficiency is understood and applied.
This role offers exciting career development opportunities, with the chance to grow your technical knowledge and contribute to other impactful projects over time. If you’re looking to step into a new domain with training and support, we would love to hear from you!
Your high-level duties will include:
- Providing front-line support via the helpdesk for the Existing Homes Trials, assisting users with two key tools: Magicplan (for data collection) and AccuRate Enterprise (for data analysis).
- Developing and maintaining clear and user-friendly helpdesk articles and support documentation.
- Participating in scheduled drop-in sessions, offering real-time assistance to users facing technical or process-related challenges.
- Responding to household enquiries, helping participants better understand their energy rating results and trial involvement.
- Assisting in the planning and delivery of events, such as environmental media showcases and researcher symposia, in collaboration with the events coordinator and broader team.
- Performing a variety of administrative tasks, including support for ethics applications, privacy statements, and grant submissions as well as maintaining online subscriptions and payment systems, and helping craft public-facing communication pieces that share key research outcomes in accessible and engaging formats.
- Selecting the appropriate methods to perform standard analyses and, as required, undertaking technical tasks associated with trials, tests, measurements, reviews and investigations including associated calculations and analysis.
Role particulars
Location and office arrangements: Melbourne (Clayton), VIC (or Work-from-Home/Remotely)
Salary: AU$73K – AU$93K per annum (pro-rata for part-time) plus up to 15.4% superannuation
Tenure & work schedule: Indefinite; Full-time (preferred) – part-time and flexible work arrangements may be considered based on needs of the role and individual circumstances.
Reference: 100538
As the successful candidate, you will bring:
- Relevant trade certificate/diploma/bachelor’s degree and/or equivalent relevant work experience in residential energy efficiency.
- Strong verbal and written communication skills, and ability to deliver high-quality customer service to a diverse range of customers and stakeholders.
- Proven skills and ability in resolving technical issues and enquiries, and managing stakeholder expectations through collaborative and solution-focused approaches.
- Demonstrated administrative and project support experience, and ability to work collaboratively with diverse teams.
- Ability to prioritise tasks effectively while maintaining accurate records and adhering to compliance and service protocols.
- A desire to learn and build a career in the energy efficiency domain.
For full details about this role please review the Position Description.
Not sure if you meet all the criteria?
While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.
Setting you up for success
We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact the Talent Acquisition Partner via email (see details in the Position Description) and let us know how we can support you.
Eligibility
Applications for this position are open to Australian Citizens, New Zealand Citizens, and Australian Permanent Residents.
Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Life at CSIRO and flexible work arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.
Inclusion and belonging
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.
CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online, and provide a CV and a detailed cover letter, responding to each of the selection criteria in detail, that best demonstrate your motivation and ability to meet the requirements of this role. Please attach your selection criteria responses to your cover letter as one document.
Applications close
6 August 2025, 11:00pm AESTWe encourage early applications as we will be reviewing applications as they come through. CSIRO reserves the right to withdraw this ad prior to the closing date if required.
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