Case Management Specialist
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.
Role highlights
- Collaborate with senior leaders and diverse teams to drive positive people outcomes
- Enjoy flexible hybrid work options supporting work-life balance
- Join Australia’s national science agency and contribute to a values-driven organisation
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
Visit CSIRO.au for more information.
The opportunity
Play a key role in resolving complex people matters at Australia’s national science agency.
CSIRO’s Workplace Relations team provides specialist advice and support on complex workplace matters. As a Case Management Specialist, you’ll play a key role in managing sensitive employee issues including misconduct, bullying, harassment, and discrimination.
Reporting to the Case Management Manager, you’ll conduct fair and thorough investigations, communicate clearly with stakeholders, and guide leaders through resolution processes.
Your expertise will help uphold CSIRO’s workplace standards and foster a safe, respectful environment for all.
Your high-level duties will include:
• Provide clear, concise advice and risk assessments to senior leaders across CSIRO
• Collaborate with internal stakeholders such as Industrial Relations, Health & Wellbeing, and Integrity to resolve issues
• Maintain accurate, confidential case records and ensure timely progress tracking and reporting
Role particulars
Location and office arrangements:
Canberra, Brisbane, Melbourne, Sydney, Adelaide or Hobart.
Hybrid working available. Other CSIRO locations may be considered.
Salary:AU$114,219 – AU$123,605 per annum (pro rata for part-time), plus 15.4% superannuation
Tenure & work schedule:
Indefinite/Full Time
Reference: 100679
As the successful candidate, you will bring:
Essential criteria
- Bachelor’s Degree or equivalent experience and/or postgraduate qualification in Human Resource Management, Business Management, Industrial Relations, Employment Law or other relevant discipline.
- Specialised workplace investigation qualifications.
- At least 5 years’ demonstrated experience conducting workplace investigations or related regulatory investigations
- Demonstrated ability to research, interpret and apply legislation, policies, and guidance material, particularly whilst encountering frequent ambiguity. A history of supporting and guiding management through complex and sensitive people matters.
- Superior judgement and reasoning capability, and a demonstrated ability to maintain independence and apply a risk management approach to complex matters
- Superior written and verbal communication skills including influencing and negotiation to interact with a diverse range of key stakeholders across CSIRO.
- Demonstrated commitment to maintaining confidentiality and upholding ethical standards, respectful behaviours and attitudes in a collaborative environment.
Desirable
- Demonstrated experience conducting workplace investigations or related regulatory investigations within a government organisation.
- Demonstrated ability to assess complex situations and provide sound, evidence-based recommendations.
- High-level interpersonal skills with the ability to build rapport, manage sensitive conversations, and influence outcomes
- Ability to deal with difficult or high-conflict situations in a calm and professional manner
For full details about this role, and other criteria, please review the Position Description.
Not sure if you meet all the criteria?
While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.
Setting you up for success
We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact wade.barker@csiro.au and let us know how we can support you.
Life at CSIRO and flexible work arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.
Inclusion and belonging
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.
CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.
Eligibility
Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.
Applications close
27 July 2025, 11:00pm AEST
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.
Role highlights
- Collaborate with senior leaders and diverse teams to drive positive people outcomes
- Enjoy flexible hybrid work options supporting work-life balance
- Join Australia’s national science agency and contribute to a values-driven organisation
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
Visit CSIRO.au for more information.
The opportunity
Play a key role in resolving complex people matters at Australia’s national science agency.
CSIRO’s Workplace Relations team provides specialist advice and support on complex workplace matters. As a Case Management Specialist, you’ll play a key role in managing sensitive employee issues including misconduct, bullying, harassment, and discrimination.
Reporting to the Case Management Manager, you’ll conduct fair and thorough investigations, communicate clearly with stakeholders, and guide leaders through resolution processes.
Your expertise will help uphold CSIRO’s workplace standards and foster a safe, respectful environment for all.
Your high-level duties will include:
• Provide clear, concise advice and risk assessments to senior leaders across CSIRO
• Collaborate with internal stakeholders such as Industrial Relations, Health & Wellbeing, and Integrity to resolve issues
• Maintain accurate, confidential case records and ensure timely progress tracking and reporting
Role particulars
Location and office arrangements:
Canberra, Brisbane, Melbourne, Sydney, Adelaide or Hobart.
Hybrid working available. Other CSIRO locations may be considered.
Salary:AU$114,219 – AU$123,605 per annum (pro rata for part-time), plus 15.4% superannuation
Tenure & work schedule:
Indefinite/Full Time
Reference: 100679
As the successful candidate, you will bring:
Essential criteria
- Bachelor’s Degree or equivalent experience and/or postgraduate qualification in Human Resource Management, Business Management, Industrial Relations, Employment Law or other relevant discipline.
- Specialised workplace investigation qualifications.
- At least 5 years’ demonstrated experience conducting workplace investigations or related regulatory investigations
- Demonstrated ability to research, interpret and apply legislation, policies, and guidance material, particularly whilst encountering frequent ambiguity. A history of supporting and guiding management through complex and sensitive people matters.
- Superior judgement and reasoning capability, and a demonstrated ability to maintain independence and apply a risk management approach to complex matters
- Superior written and verbal communication skills including influencing and negotiation to interact with a diverse range of key stakeholders across CSIRO.
- Demonstrated commitment to maintaining confidentiality and upholding ethical standards, respectful behaviours and attitudes in a collaborative environment.
Desirable
- Demonstrated experience conducting workplace investigations or related regulatory investigations within a government organisation.
- Demonstrated ability to assess complex situations and provide sound, evidence-based recommendations.
- High-level interpersonal skills with the ability to build rapport, manage sensitive conversations, and influence outcomes
- Ability to deal with difficult or high-conflict situations in a calm and professional manner
For full details about this role, and other criteria, please review the Position Description.
Not sure if you meet all the criteria?
While it is CSIRO policy that the successful candidate must meet all the essential criteria, there are many ways to demonstrate this. Don’t let the list discourage you. If you are unsure about applying, please reach out to the contact person in the Position Description.
Setting you up for success
We are committed to providing a recruitment process that is fair, equitable and accessible to everyone. We recognise that it may be helpful for us to adjust our process to make it equitable for your individual situation. Please contact wade.barker@csiro.au and let us know how we can support you.
Life at CSIRO and flexible work arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.
Inclusion and belonging
Solving Australia's greatest challenges takes a diversity of minds and lived experiences. We know diverse teams are more effective and deliver more innovative outcomes. As an equal employment opportunity organisation, we are committed to creating diverse and inclusive teams where people feel they belong. We recognise true diversity encompasses all ages, abilities, cultures, faiths, levels of education, genders, sexualities, diversity of thought and much more. We focus on hiring people who share our values of People First, Further Together, Making it Real and Trusted.
CSIRO holds Gold Status for the Australian Workplace Equality Index for LGBTQIA+ inclusion, and a Science in Australia Gender Equity Bronze Award.
Eligibility
Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
How to apply
Please apply online and submit a cover letter (maximum 2 pages) and CV that demonstrate your motivation and ability to meet the essential requirements of this role.
Applications close
27 July 2025, 11:00pm AEST
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