Senior Client Manager, Real Estate
Can you bring substantial Real Estate/Property Owners experience to a key, client-facing role? Are you keen to join our specialist Real Estate practice at what is an exciting time of growth, expansion and change?
The role will lead the strategy to further embed Affinity within the dynamic real estate industry in Australia. You will be responsible for leading a growth strategy, managing and building key relationships with clients, product development with a focus on online delivery, and co-ordination of service solutions to a group of B2B clients in the Affinity segment. Leading and developing an industry team specializing in real estate, you will build on client retention and revenue generation across the Real Estate portfolio. This role will report directly to our Client Director of our Aon Small Business & Real Estate Portfolios.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will primarily be driving product take-up through direct and channel partner strategies, product innovation and digitization of products, identifying & growing new partnership opportunities within the Real Estate portfolio whilst leading a team servicing clients through digital and call-based channels. Further responsibilities will include:
- Lead top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangements
- Develop and deliver an annual strategy focused on delivering revenue growth and client value
- Lead your client service team to deliver exceptional outcomes for clients and support them in their own career development.
- Lead wider Aon partners to ensure contributed solutions are delivered to enhance client experience
- Cultivate and develop senior relationships at key real estate insurer partners
- Be responsible for broking and carrier (insurance partner) marketing to ensure the best outcomes for clients
- Develop client service plans in line with client objectives and supervise delivery against the plan
- Demonstrate an engagement with clients to open opportunities beyond existing mandated real estate activity
- Seek improvement in efficiency & processes to optimize resources & profitability
- Develop thought leadership & articulate Aon’s proposition
- Act as a technical referral point for colleagues and clients as required
- Develop talent and building a strong team through continuous learning, honest feedback, thorough development and well-adapted talent management
- Lead and support Business Development activity and be available for joint prospect meetings as/where required.
How is this opportunity different
We’re a team of authentic and smart individuals focused on providing exceptional value to our small business clients, larger B2B partners, and our local communities. Meaningful and genuine relationships are at the heart of our business success, and we’re proud of our positive impact.
Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.
Skills and experience that will lead to success
- Commercial understanding of business and the Insurance market
- Real Estate, Landlords or professional services experience relevant to the insurance industry
- Strong technical knowledge of insurance products required by small business
- Leadership capability and the commitment to developing leadership skills
- Excellent commercial skills including ability to deliver and report on financials
- Strong negotiating, listening and communication skills
- Proven client management and relationship skills
- Adaptable, focused and self-disciplined, with strong social skills
- Strong analytical and problem-solving ability
- Proven leadership, people development and team building/recruitment success.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Can you bring substantial Real Estate/Property Owners experience to a key, client-facing role? Are you keen to join our specialist Real Estate practice at what is an exciting time of growth, expansion and change?
The role will lead the strategy to further embed Affinity within the dynamic real estate industry in Australia. You will be responsible for leading a growth strategy, managing and building key relationships with clients, product development with a focus on online delivery, and co-ordination of service solutions to a group of B2B clients in the Affinity segment. Leading and developing an industry team specializing in real estate, you will build on client retention and revenue generation across the Real Estate portfolio. This role will report directly to our Client Director of our Aon Small Business & Real Estate Portfolios.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
You will primarily be driving product take-up through direct and channel partner strategies, product innovation and digitization of products, identifying & growing new partnership opportunities within the Real Estate portfolio whilst leading a team servicing clients through digital and call-based channels. Further responsibilities will include:
- Lead top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangements
- Develop and deliver an annual strategy focused on delivering revenue growth and client value
- Lead your client service team to deliver exceptional outcomes for clients and support them in their own career development.
- Lead wider Aon partners to ensure contributed solutions are delivered to enhance client experience
- Cultivate and develop senior relationships at key real estate insurer partners
- Be responsible for broking and carrier (insurance partner) marketing to ensure the best outcomes for clients
- Develop client service plans in line with client objectives and supervise delivery against the plan
- Demonstrate an engagement with clients to open opportunities beyond existing mandated real estate activity
- Seek improvement in efficiency & processes to optimize resources & profitability
- Develop thought leadership & articulate Aon’s proposition
- Act as a technical referral point for colleagues and clients as required
- Develop talent and building a strong team through continuous learning, honest feedback, thorough development and well-adapted talent management
- Lead and support Business Development activity and be available for joint prospect meetings as/where required.
How is this opportunity different
We’re a team of authentic and smart individuals focused on providing exceptional value to our small business clients, larger B2B partners, and our local communities. Meaningful and genuine relationships are at the heart of our business success, and we’re proud of our positive impact.
Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.
Skills and experience that will lead to success
- Commercial understanding of business and the Insurance market
- Real Estate, Landlords or professional services experience relevant to the insurance industry
- Strong technical knowledge of insurance products required by small business
- Leadership capability and the commitment to developing leadership skills
- Excellent commercial skills including ability to deliver and report on financials
- Strong negotiating, listening and communication skills
- Proven client management and relationship skills
- Adaptable, focused and self-disciplined, with strong social skills
- Strong analytical and problem-solving ability
- Proven leadership, people development and team building/recruitment success.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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