National Switchboard Operator (Telephony)
🌟 Join Aon in Adelaide as a Switchboard Operative! 🌟
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and being the first point of contact for callers from all areas and companies? If so, we’d love to hear from you!
About the Role
As our Switchboard Operative, you’ll provide a professional, customer-oriented telephony service, ensuring every caller feels valued from the moment they connect. You’ll also represent Aon in the local and regional business community.
What You’ll Do
· Answer incoming calls promptly and courteously.
· Listen carefully to callers’ requests and route them correctly the first time.
· Keep staff extensions and department information up to date, so you can provide efficient service.
· Maintain confidentiality of colleagues’ contact details.
· Stay calm and use initiative to manage changing priorities.
· Communicate clearly and diplomatically with a diverse range of people.
· Escalate technical issues through the right channels.
· Support health, safety, and security procedures, and report any suspected phishing cases.
· Keep your work area tidy and provide management information as needed.
· Support the facilities management team with admin tasks when required.
What We’re Looking For
· A friendly, professional approach and exemplary customer focus.
· Problem-solving and decision-making skills.
· Excellent verbal and written communication.
· Proficiency with Microsoft Office tools.
· Previous customer service experience.
Why Join Us?
You’ll be part of a reliable, efficient, and flexible team that values your contribution. We offer a supportive environment where you can grow your skills and make a real impact every day
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to sex, marital status, religious belief, ethical belief, colour, race and ethnic or national origin, disability, age, political opinion, employment status, family status, sexual orientation, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
🌟 Join Aon in Adelaide as a Switchboard Operative! 🌟
Are you passionate about delivering outstanding customer service? Do you enjoy helping people and being the first point of contact for callers from all areas and companies? If so, we’d love to hear from you!
About the Role
As our Switchboard Operative, you’ll provide a professional, customer-oriented telephony service, ensuring every caller feels valued from the moment they connect. You’ll also represent Aon in the local and regional business community.
What You’ll Do
· Answer incoming calls promptly and courteously.
· Listen carefully to callers’ requests and route them correctly the first time.
· Keep staff extensions and department information up to date, so you can provide efficient service.
· Maintain confidentiality of colleagues’ contact details.
· Stay calm and use initiative to manage changing priorities.
· Communicate clearly and diplomatically with a diverse range of people.
· Escalate technical issues through the right channels.
· Support health, safety, and security procedures, and report any suspected phishing cases.
· Keep your work area tidy and provide management information as needed.
· Support the facilities management team with admin tasks when required.
What We’re Looking For
· A friendly, professional approach and exemplary customer focus.
· Problem-solving and decision-making skills.
· Excellent verbal and written communication.
· Proficiency with Microsoft Office tools.
· Previous customer service experience.
Why Join Us?
You’ll be part of a reliable, efficient, and flexible team that values your contribution. We offer a supportive environment where you can grow your skills and make a real impact every day
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to sex, marital status, religious belief, ethical belief, colour, race and ethnic or national origin, disability, age, political opinion, employment status, family status, sexual orientation, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com.
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