Retail Senior Claims Assessor

  • Join ANZ - We’ll invest in your career
  • Identify opportunities for improvement to processes and procedures
  • Share claims knowledge and contribute to the technical development of the team

About The Role
Role Location: 280 Mann Street Gosford, NSW
Role Type: Permanent Full Time role
As a Retail Senior Claims Assessor, you will be responsible for managing an individual portfolio of medium to high risk claim files (25 to30) and the mentoring of claims consultants. You are required to have a strong understanding of insurance claim assessment procedures, various legislative requirements and Claims Philosophy.
About You
To grow and be successful in this role, you will ideally bring the following:

  • Extensive experience in Retail Claims Life Insurance, allied health or equivalent
  • Knowledge or ability to learn financial conditions in the insurance market and medical terminology including ability to read & interpret medical reports
  • Strong communication and ability to negotiate with customers and recommend sound solutions
  • Takes a collaborative approach, creates positive team environment
  • Strong planning and co-ordination skills and ability to prioritise and work under pressure
  • Strong results focus with attention to detail

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS084524.

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