System Support Analyst


System Support Analyst (12 month contract) – Hunter Premium Funding | NSW - Sydney CBD

* Join a market-leading Premium Funding business
* Become a part of Allianz's global business with multiple career pathways
* 12 month contract role with potential for extension

We are looking for a System Support Analyst to join the team at Hunter Premium Funding in a parental leave coverrole based in the Sydney CBD. As the System Support Analyst you will be the first point of contact for internal and external users requiring technical assistance with two core business systems.
In this role you will also manage incidents and requests by either resolving or escalating for resolution as appropriate. This will be done by receiving, logging, prioritising and investigating customer support requests and ensuring all system changes are dealt with in a timely manner, adhering to company change and release management framework. It is expected you will have solid problem solving skills and be able to work both independently as well as part of a team.
Skills and Experience required in this role include:

* Technical proficiency;
* SQL skills (highly desirable);
* Deep understanding of Customer Service and the needs of IT;
* Ability to interact professionally with other team members, vendors and customers;
* Strong analytical skills and problem solving abilities;
* Ability to work under pressure to meet tight deadlines;
* Good time management skills for the coordination of multiple tasks;
* Customer service orientated mentality with a good capability with written communication.

What's on offer?

* Work in a high-performing multi-product team which has a high level of drive and togetherness;

* Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training;
* We value integrity, discretion and doing what's right for the customer over KPIs and strict process;
* What matters to you, matters to us too. Feel supported to have open, honest conversations about the flexibility you need so that you're able to take care of your personal life.

About us
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.
Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
Allianz does not accept agency submissions unless the agency is specifically contacted by a member of the Allianz Recruitment Team. Please do not forward candidate profiles or resumes to Allianz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Allianz will not be liable for a fee.
If you dare, there's an opportunity for you at www.allianz.com.au/careers
#LI-ALLIANZAU


System Support Analyst (12 month contract) – Hunter Premium Funding | NSW - Sydney CBD

* Join a market-leading Premium Funding business
* Become a part of Allianz's global business with multiple career pathways
* 12 month contract role with potential for extension

We are looking for a System Support Analyst to join the team at Hunter Premium Funding in a parental leave coverrole based in the Sydney CBD. As the System Support Analyst you will be the first point of contact for internal and external users requiring technical assistance with two core business systems.
In this role you will also manage incidents and requests by either resolving or escalating for resolution as appropriate. This will be done by receiving, logging, prioritising and investigating customer support requests and ensuring all system changes are dealt with in a timely manner, adhering to company change and release management framework. It is expected you will have solid problem solving skills and be able to work both independently as well as part of a team.
Skills and Experience required in this role include:

* Technical proficiency;
* SQL skills (highly desirable);
* Deep understanding of Customer Service and the needs of IT;
* Ability to interact professionally with other team members, vendors and customers;
* Strong analytical skills and problem solving abilities;
* Ability to work under pressure to meet tight deadlines;
* Good time management skills for the coordination of multiple tasks;
* Customer service orientated mentality with a good capability with written communication.

What's on offer?

* Work in a high-performing multi-product team which has a high level of drive and togetherness;

* Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training;
* We value integrity, discretion and doing what's right for the customer over KPIs and strict process;
* What matters to you, matters to us too. Feel supported to have open, honest conversations about the flexibility you need so that you're able to take care of your personal life.

About us
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.
Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
Allianz does not accept agency submissions unless the agency is specifically contacted by a member of the Allianz Recruitment Team. Please do not forward candidate profiles or resumes to Allianz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Allianz will not be liable for a fee.
If you dare, there's an opportunity for you at www.allianz.com.au/careers
#LI-ALLIANZAU

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