"You have days that can be challenging but they’re rewarding at the same time. And then at the end of the day you go home feeling like you have achieved something.”

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Our Culture and Values

Our culture is based on a set of four values - Trust, Care, Innovation, Pride - that shape our individual behaviours and hence the way the company behaves. They ensure we are all working from a commonly understood base that can be consistently applied across our organisation.

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Why Serco?

Our people make a positive difference everyday

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A different kind of customer service career

Want to know what's it like to be a Customer Contact Officer for Serco?

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"What makes Serco unique is the people and what we achieve together. We take pride in serving the community.”

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