Application Support Specialist
A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow.
Will you be part of the energy solution?
Job Description
This role is focused on the delivery of improvements, upgrades and ongoing maintenance and support of our Business Application Platforms driving Viva Energy’s business operations. Based at the Geelong Refinery, on a 12 month Fixed Term Contract, , the Application Support Specialist is a business critical role powering the Tech Apps strategy underpinned by industrial COTS (commercial off the shelf) applications, the Osisoft PI platform and the Microsoft Power Apps platform. Within the platforms, the role will be responsible to provide development/configuration, technical and administration support for applications across the landscape as well as supporting the digital transformation and process analytics agenda. The role allows for flexible work arrangements including virtual working for part of the week (from home / an alternate Viva Energy office e.g. Docklands) in line with the Viva Energy ways of working.
Qualifications
You will have developed technical skills in line with platform requirements. You will be keen to upskill and cross skill to new technologies however you will have the following skills and experience;
- Great communications and coordination skills with customer centricity.
- Demonstrated ability to upskill and cross skill to new technologies with a continuous learning mindset.
- Experience of 5 years or more in a similar business applications support role for critical operating platforms.
- Technical skills in Windows and Azure server hosting, active directory access management, application packaging, group policy, Azure virtual desktop and similar virtualized environments.
- Database technologies across SQL server and Oracle including SQL development.
- Excellent understanding of ITIL principles and practical experience across incident, problem and change management.
- Practical understanding of business methodologies and software development life cycle, API led integration, database concepts and development methodologies and client-server architectures.
- Ability to triage issues with different teams supporting different components of the solution landscape.
- Ability to document and maintain technical knowledge bases and share knowledge across peers
- Solid understanding and experience with business systems information security principles including role-based security, data protection, identity and access management, patching, Antivirus baseline and whitelisting etc.
- Well-developed project management and coordination skills to lead mid-level initiatives directly with the business.
- Delivery experience in an agile and waterfall environment as a core member of a cross functional team.
- Systems architecture and configuration knowledge
- Embedding and supporting/troubleshooting commercial off the shelf vendor platforms in coordination with platform vendors per defined SLAs.
- Experience in a Manufacturing or Asset Intensive IT environment will be highly regarded.
- Strong preference for experience in the Microsoft Power Platform (Power Apps, Power Automate and Power BI).
Additional Information
A range of benefits to help you to Grow, Belong and Thrive
- Challenging roles and meaningful work to help you grow your career
- A leading approach to flexible working.
- Access to a range of best in class wellness initiatives.
- Celebrate you with an extra day of leave for your birthday.
- Generous and flexible parental leave - accrue full time super until your child turns five.
- A competitive package including performance incentives
- Fuel discount
- We pay your permanent and total disability and death cover insurance.
About Us:
At Viva Energy, our purpose is helping people reach their destination. We manufacture, import, blend and deliver energy products through our extensive supply chain network. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia’s biggest companies.
It’s an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energies of tomorrow. Our goal is to support the world's evolving energy needs and achieve net zero by 2050. Our future plans include a gas terminal and a solar energy farm, projects to support alternative energies such as renewables and hydrogen, and the development of strategic storage to improve fuel supply security.
Our Culture:
At Viva Energy we aspire to create a great place to work where everyone feels valued and has the opportunity to contribute to our success.
Achieving WGEA Employer of Choice accreditation and being certified as a Family Inclusive Workplace by Parents at Work in partnership with UNICEF Australia highlight that we are driven by our people.
We are open to flexibility options including part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.
We encourage applicants from diverse backgrounds to apply. Please let us know if you would like to be put in contact with a team member from our diversity pillars – Gender, First Nations Peoples, Pride, Culture, Families and Abilities – as you progress through the recruitment process.
A career with Viva Energy is more than just a job. It’s an opportunity to be part of something bigger. To support the world's evolving energy needs by producing and supplying energy products that keep Australian's moving today as we help to build a sustainable future for tomorrow.
Will you be part of the energy solution?
Job Description
This role is focused on the delivery of improvements, upgrades and ongoing maintenance and support of our Business Application Platforms driving Viva Energy’s business operations. Based at the Geelong Refinery, on a 12 month Fixed Term Contract, , the Application Support Specialist is a business critical role powering the Tech Apps strategy underpinned by industrial COTS (commercial off the shelf) applications, the Osisoft PI platform and the Microsoft Power Apps platform. Within the platforms, the role will be responsible to provide development/configuration, technical and administration support for applications across the landscape as well as supporting the digital transformation and process analytics agenda. The role allows for flexible work arrangements including virtual working for part of the week (from home / an alternate Viva Energy office e.g. Docklands) in line with the Viva Energy ways of working.
Qualifications
You will have developed technical skills in line with platform requirements. You will be keen to upskill and cross skill to new technologies however you will have the following skills and experience;
- Great communications and coordination skills with customer centricity.
- Demonstrated ability to upskill and cross skill to new technologies with a continuous learning mindset.
- Experience of 5 years or more in a similar business applications support role for critical operating platforms.
- Technical skills in Windows and Azure server hosting, active directory access management, application packaging, group policy, Azure virtual desktop and similar virtualized environments.
- Database technologies across SQL server and Oracle including SQL development.
- Excellent understanding of ITIL principles and practical experience across incident, problem and change management.
- Practical understanding of business methodologies and software development life cycle, API led integration, database concepts and development methodologies and client-server architectures.
- Ability to triage issues with different teams supporting different components of the solution landscape.
- Ability to document and maintain technical knowledge bases and share knowledge across peers
- Solid understanding and experience with business systems information security principles including role-based security, data protection, identity and access management, patching, Antivirus baseline and whitelisting etc.
- Well-developed project management and coordination skills to lead mid-level initiatives directly with the business.
- Delivery experience in an agile and waterfall environment as a core member of a cross functional team.
- Systems architecture and configuration knowledge
- Embedding and supporting/troubleshooting commercial off the shelf vendor platforms in coordination with platform vendors per defined SLAs.
- Experience in a Manufacturing or Asset Intensive IT environment will be highly regarded.
- Strong preference for experience in the Microsoft Power Platform (Power Apps, Power Automate and Power BI).
Additional Information
A range of benefits to help you to Grow, Belong and Thrive
- Challenging roles and meaningful work to help you grow your career
- A leading approach to flexible working.
- Access to a range of best in class wellness initiatives.
- Celebrate you with an extra day of leave for your birthday.
- Generous and flexible parental leave - accrue full time super until your child turns five.
- A competitive package including performance incentives
- Fuel discount
- We pay your permanent and total disability and death cover insurance.
About Us:
At Viva Energy, our purpose is helping people reach their destination. We manufacture, import, blend and deliver energy products through our extensive supply chain network. We are the exclusive Shell licensee in Australia, and supply around a quarter of Australia’s fuel through our network of around 1345 service stations and through our commercial partnerships with some of Australia’s biggest companies.
It’s an exciting time to join Viva Energy, as we play our role in providing safe and reliable fuel supply today while preparing for the lower carbon energies of tomorrow. Our goal is to support the world's evolving energy needs and achieve net zero by 2050. Our future plans include a gas terminal and a solar energy farm, projects to support alternative energies such as renewables and hydrogen, and the development of strategic storage to improve fuel supply security.
Our Culture:
At Viva Energy we aspire to create a great place to work where everyone feels valued and has the opportunity to contribute to our success.
Achieving WGEA Employer of Choice accreditation and being certified as a Family Inclusive Workplace by Parents at Work in partnership with UNICEF Australia highlight that we are driven by our people.
We are open to flexibility options including part-time, job-share and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.
We encourage applicants from diverse backgrounds to apply. Please let us know if you would like to be put in contact with a team member from our diversity pillars – Gender, First Nations Peoples, Pride, Culture, Families and Abilities – as you progress through the recruitment process.