Account Manager – Health and Benefits


Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The purpose of the Account Manager is to effectively manage and grow a portfolio of clients ensuring that their Health & Benefit (H&B) needs are identified and met through consultation in relation to H&B solutions; group insurance, medical insurance (domestic and speciality risk) and wellness. The Account Manager will also deliver on clients consulting requirements which may include, remarketing (tender) of programs, provision of consulting updates (insurer, legislative, best market practice and managing policy renewal reconciliation).

This is a part-time opportunity working three days per week and can be based in either Melbourne or Sydney. There is flexibility around which days the successful candidate prefers.

The Role:

•Maintain and cultivate client relationships, seeking to understand their H&B needs to deliver a high quality service

•Provide input to new business opportunities by working with the nominated opportunity/tender team and provide input as per agreed tender timelines

•Maximisation of the revenue generated from the existing client base through continual analysis of client profitability and maximisation of group facilities

•In conjunction with the Claims Consultant, Insurer or other stakeholders, and in accordance with our claims advocacy model, you will be conversant with all significant claims involving your clients and will take appropriate action where required

•Identify and undertake development activities as part of the companies development program

•Adhere to all compliance and business processes

•Continually support colleagues in a small but tight knit team

The Requirements:

•Proven experience in the Health & Benefits market, or related markets

•Industry related qualifications and a relevant business degree are desirable

•Compliance with ASIC RG146

•Hold all regulatory licences, permissions and technical or other requirements applicable under local legislation

•Ability to manage key relationships at HR Director/CFO level

•Broad understanding of employee benefit offerings

•Sound oral and written communication skills both on individual and small group basis

•Proficient in Microsoft Office and business applications

•Broad understanding of business, legal, economic and financial services environment

•Proven relationship management

•Knowledge of employment agreements and a good understanding of H&B and related products

•Sound understanding of current benefit trends in the market

To be considered for this role please visit our careers pages at https://careers.willistowerswatson.com/ and search roles in Australia.The job reference number is: 34368.

Candidates must have either Australian or New Zealand citizenship or an appropriate permanent working visa.

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

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