VOIP Project Coordinator

The Vocus Group Limited (ASX:VOC) is an award winning and fast growing telecommunications infrastructure provider to the telco and corporate markets in Australia. Vocus is fast becoming recognised as an employer of choice and an organisation where your career can grow with us. 
We currently have a position for a driven and customer focused individual to add their capabilities to a newly created Team who will be handling the end to end delivery of our IP Tel Direct Voice Product.  

The duties will include: 

  • Be responsible for the delivery of the full customer experience from provisioning through to connection for customers.
  • Manage internal work queues and coordinate internal/third-party resources to complete projects.
  • Conduct meetings with key stakeholders during the course of project.
  • Design and implement customer call flows.
  • Provision services on Broadworks platform.
  • Contribute to and support improvement initiatives and projects as required.

Ideally you would have:

  • Experience with Broadsoft platform
  • Knowledge of number porting procedures.
  • Excellent planning, reporting and documentation skills
  • Excellent communication (oral and written) and business relationship building skills
  • Exceptional interpersonal and customer relationship skills
  • Ability to take ownership of role and work autonomously
  • Ability to prioritize, organize and manage multiple tasks effectively
  • Ability to work productively and professionally with team members, external contractors and customers
  • High attention to detail
  • Flexibility to meet deadlines as required
  • Strong MS Office Skills, including Outlook, Word, Excel and Visio (or equivalents)

In return Vocus will provide a fast paced and fun workplace that is committed to career development opportunities within the company nationally and across various parts of the business.
We have the best employee benefits such as telecommunication and utility discounts, the ability to purchase leave, anniversary leave, awesome parental leave benefits and no dress code!
Best of all we believe in flexibility and fitting your job into your life - Vocus is quite simply just a great place to work !
If you are keen click on the link below and get busy on your resume and apply to the company that wants to be the most loved Telco!

We empower our people!, We have a great working environment!, Fast-growing, ASX-listed Telco!

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