Contact Centre Team Leader

Unitywater


About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

  
About the role:
Unitywater currently has an exciting career opportunity for an experienced Contact Centre Team Leader to join our multichannel operation in Maroochydore.  Leading, coaching and mentoring a dedicated and customer focused team, you will be responsible for providing leadership and support while driving performance through coaching the team to ensure the contact centre delivers a great customer experience through a variety of channels.  You will have a strong business acumen and be encouraged to identify and lead process improvement opportunities. 
  
About you:
To succeed in this role, you will demonstrate previous experience leading and coaching teams in an agile multichannel contact centre environment, with a focus on driving internal capability.  You will be highly experienced in change management, with a proven ability in leading teams through change, coupled with a passion for continuous improvement.  Your key strengths will include leadership, coaching, interpersonal and communication skills, stakeholder engagement and the ability to think outside the box. 
  
  
Working at Unitywater:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
  
Proudly Unitywater:
We know that we are smarter, better, together.  That’s why we are committed to working in a team that includes values the unique contributions of all our people.  Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply.

  
How to apply:
Applicants will need to demonstrate eligibility and right to work in Australia and successfully complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Previous applicants are not required to re-apply.

Applications close: COB Thursday 18 July

Remuneration: Level 5
 
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.com

We reserve the right to withdraw this ad prior to the closing dateBe part of our customer focussed Contact Centre, based on the Sunshine Coast!, Bring your change management and leadership expertise, Join a progressive utilities organisation offering ongoing career opportunities

Unitywater


About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.

  
About the role:
Unitywater currently has an exciting career opportunity for an experienced Contact Centre Team Leader to join our multichannel operation in Maroochydore.  Leading, coaching and mentoring a dedicated and customer focused team, you will be responsible for providing leadership and support while driving performance through coaching the team to ensure the contact centre delivers a great customer experience through a variety of channels.  You will have a strong business acumen and be encouraged to identify and lead process improvement opportunities. 
  
About you:
To succeed in this role, you will demonstrate previous experience leading and coaching teams in an agile multichannel contact centre environment, with a focus on driving internal capability.  You will be highly experienced in change management, with a proven ability in leading teams through change, coupled with a passion for continuous improvement.  Your key strengths will include leadership, coaching, interpersonal and communication skills, stakeholder engagement and the ability to think outside the box. 
  
  
Working at Unitywater:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
  
Proudly Unitywater:
We know that we are smarter, better, together.  That’s why we are committed to working in a team that includes values the unique contributions of all our people.  Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply.

  
How to apply:
Applicants will need to demonstrate eligibility and right to work in Australia and successfully complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.

Previous applicants are not required to re-apply.

Applications close: COB Thursday 18 July

Remuneration: Level 5
 
For further information or to request the position description for this role, please contact the Careers team at careers@unitywater.com

We reserve the right to withdraw this ad prior to the closing dateBe part of our customer focussed Contact Centre, based on the Sunshine Coast!, Bring your change management and leadership expertise, Join a progressive utilities organisation offering ongoing career opportunities

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