Triage Nurse


We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us

Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.

The Opportunity 

Medibank provides telephone triage services for our members and on behalf of our clients across Australia. NURSE-ON-CALL is one of the programs we run and this service gives all Victorians the peace of mind of knowing that professional health advice is only a phone call away – day or night. We are looking for Registered Nurses (with shift work experience) to join our Nurse Triage program assisting people who call for clinical advice and support. You will be able to enjoy working late evening/overnight shifts from the comfort of your own home and have guided provision by a clinical lead.

On a day to day basis you will manage callers' health enquiries, triage presenting symptoms, provide referrals, and clinical advice ranging from self-care to emergency response on a wide variety of health issues. This role will involve you confidently operating and navigating through a clinical triage system using your clear communication skills to help people through challenging situations over the phone.

  • Full technology suite provided (including computer and phone kit)
  • Full time and part time positions are available – from 19 hours to 37.5 hours per week
  • One weekend shift may be a requirement of the role
  • Position commences on the 2nd May 2017

These positions allow you to work from home on a fixed fortnightly roster alleviating any need for travel to work.

To be able to confidently work from home you will be required to complete our induction training program, this training is conductd virtually from the comfort of your home and will run for the first four days upon commencement in the role. To provide further support, you will then complete precepting shifts at home before starting your triage shifts.

About you

You will be an experienced Registered Nurse with a minimum of 3 years full time clinical nursing experience with recent Acute or Primary Health Care experience. You will also have a current practicing certificate without restrictions from AHPRA.

You will need to be able to demonstrate: superior nursing assessment skills including excellent critical thinking capability, an intermediate level of computer skills and strong decision making and problem solving skills will all be key to your success!

To be eligible to work from home you will need a landline and suitable internet connection. The internet must be an ADSL or similar to that (ADSL + 2, SDSL, Cable, Naked ADSL (only if you have a PSTN line for voice) or NBN connection (It is acceptable for you to have a separate voice (UNV port voice) and data (UND port data) connection. Please check with your current provider to confirm you meet the requirement prior to the interview stage.

 What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering work from home conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health. For a career option that will suit you better, click to appl

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