Senior Customer Relations Officer


The role:

Thriving on giving the ultimate customer service experience you will manage public transport customer enquiries and feedback. Acting as the 2IC this role will allow you to take the next step in your customer service career.

What you can expect in this role:

  • Entering, tracking and maintaining the customer database
  • Being the first point of call for escalated complaints
  • Investigating issues and responding to customers
  • Acting as a senior member of the team you will support other staff with enquires
  • Tracking customer trends and identifying areas for improvement
  • Working with staff across the business to facilitate effective complaint resolutions
  • Acting as the 2IC management development opportunities will be available!

What we're looking for:

  • A passion for providing excellent customer service and truly wanting to help the community
  • Experience working in a similar customer service and complaint handling role
  • A good understanding of the Microsoft suite and natural ability to pick up other systems
  • The ability to deal with frustrated customers in an empathetic and patient manner
  • Excellent attention to detail to assist in investigating cases  
  • The ability to engage with a  range of stakeholders to solve complaints in a timely manner

The benefits for you

  • Be part of an innovative global public transport business
  • Enjoy working in a public transport business that contributes to Melbourne’s sustainability footprint
  • The opportunity to grow and take real responsibility for case loads
  • Access to continuing professional development
  • Great health and wellbeing programs

About Transdev

Transdev is a world leader in the operation of passenger transport services. We operate in 19 countries around the world, with 83,000 employees and manage 41,000 vehicles. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

Our values and beliefs

As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTQI+, people with disabilities, religious beliefs, and ethnicity. We also have an uncompromising attitude to the safety of our employees, clients and customers    

Interested?

If you're as passionate about delivering unparalleled customer service as we are then click the ‘Apply now’ button.

Reference: 496147


The role:

Thriving on giving the ultimate customer service experience you will manage public transport customer enquiries and feedback. Acting as the 2IC this role will allow you to take the next step in your customer service career.

What you can expect in this role:

  • Entering, tracking and maintaining the customer database
  • Being the first point of call for escalated complaints
  • Investigating issues and responding to customers
  • Acting as a senior member of the team you will support other staff with enquires
  • Tracking customer trends and identifying areas for improvement
  • Working with staff across the business to facilitate effective complaint resolutions
  • Acting as the 2IC management development opportunities will be available!

What we're looking for:

  • A passion for providing excellent customer service and truly wanting to help the community
  • Experience working in a similar customer service and complaint handling role
  • A good understanding of the Microsoft suite and natural ability to pick up other systems
  • The ability to deal with frustrated customers in an empathetic and patient manner
  • Excellent attention to detail to assist in investigating cases  
  • The ability to engage with a  range of stakeholders to solve complaints in a timely manner

The benefits for you

  • Be part of an innovative global public transport business
  • Enjoy working in a public transport business that contributes to Melbourne’s sustainability footprint
  • The opportunity to grow and take real responsibility for case loads
  • Access to continuing professional development
  • Great health and wellbeing programs

About Transdev

Transdev is a world leader in the operation of passenger transport services. We operate in 19 countries around the world, with 83,000 employees and manage 41,000 vehicles. We are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve.

Our values and beliefs

As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTQI+, people with disabilities, religious beliefs, and ethnicity. We also have an uncompromising attitude to the safety of our employees, clients and customers    

Interested?

If you're as passionate about delivering unparalleled customer service as we are then click the ‘Apply now’ button.

Reference: 496147

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