Customer Service and Data Entry - Part-time

Customer Service and Data Entry - Part-time

Thousands of customers turn to Reece because of our reputation for “having what you need, when you need it, where you need it.” It's all about delivering the best service possible. A commitment we live by every day.

Our core business is supplying bathroom and plumbing products and services to retail customers, plumbers and builders. Our staff specialise in servicing the unique needs of Builders, Developers, Architects and Designers.

The role of the Sales Support Staff is to support the Onsite management to achieve the company vision and successfully implement the Greatness + Growth strategy

The role:

Order Processing of Customer Orders

  • Processing of urgent / emergency orders
  • Liaise with suppliers for product availability and technical information, pricing and product availability
  • Process customers requests for delivery / release of orders for next day dispatch
  • Deliver prompt responses to customer enquiries on stock availability and technical information etc
  • Liaise with Reece warehouse supervisors as required including the daily delivery schedule advice

Pricing / Quote Preparation

  • Develop customer quotations in TRS as requested by the Sales team.
  • Price up quotations using the company guidelines for approval by the Sales Manager

Inventory Control

  • Ensure stock levels are maintained in line with Onsite stock management system and procedures.
  • Manage customer order buy-ins as per customer call-up time requirements.
  • Process daily stock replenishment requirements
  • Monthly reporting (min/max, slow moving and c/o buy-ins)

Administrative Support

  • Logging of After Sales requests and associated follow-up
  • Manage Display Homes order processing and register
  • Builders Key Register management
  • Invoice queries / errors and back charge review
  • Sales support – presentations and tech and warranty documentation
  • Any other duties as required

About you:

  • Good people skills and ability to build and maintain strong relationships with staff, colleagues and customers
  • Willingness to ‘have a go’
  • Good listening and communication skills
  • Ability to take and give constructive feedback
  • Common sense decision making
  • Good time-management skills
  • Strong interpersonal skills – to establish a productive working relationship with all staff and customers
  • Strong administrative and organisational skills
  • Excellent personal and workplace presentation
  • Proficient with Microsoft Windows programs including, Word, Outlook and Excel

Apply today! This is your chance to join an Australian icon and industry leader that offers excellent conditions and training and development opportunities.

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