Technology Assurance Manager- CSA

At Telstra, we’re thinking big; with ambitious growth plans and a vision to be a world class technology company that empowers people to connect.

As the Technology Assurance Manager you will be responsible in leading the Control Self-Assessment (CSA) activities as part of the Telstra Operations Business Assurance function. This role will manage the end to the end delivery of the CSA Program across Telstra Operations in line with the Telstra Operations Controls Assurance Plan.

Reporting to Head of Business Assurance, you will be part of the Telstra Operations Team where you’ll do work on a scale you can’t elsewhere. You’ll be exposed to many new challenges, to leading edge technology, systems and methodologies. You will be working on projects such as collaborating with technical subject matter experts and business representatives to assess and review CSA results to ensure they deliver results on the effectiveness of our control environment to drive better risk outcomes.

You'll be challenged and stretched, but you'll also be rewarded. The work is complex and stimulating, but with that comes a great sense of achievement.

Success in this role will see you ensure the business has well understood the controls, assurance, strategy and approach and is using the outcomes from the assurance reviews to inform the key risk profile and to proactively drive better risk outcomes.

You’ll have various accountabilities, however some key focuses include;

  • Managing the day to day delivery of the CSA Program including the coordination, coaching and supervision of staff (internal and strategic partners).
  • CSA delivery management including quality review to ensure alignment with Telstra Operations Control Assurance framework
  • Review and assessment of CSA results providing insights and development of practical business recommendations based on root cause analysis
  • Prepare and/or contribute Business Assurance reporting for the Operations Leadership Team, the Telstra Leadership team, Audit & Risk Committee and the Board as required.
  • Input into the evolution and continuous improvement of the Telstra Operations Controls Assurance. Framework and overarching Telstra Operations Risk and Assurance Framework
  • Delivery of CSA outcomes and insights to business stakeholders for input into control effectiveness and control improvements plans to manage current risk exposure.

What are we looking for?

We are looking for the best people in their field, you will be organised, pragmatic, supportive, resilient, and adaptable and outcome and delivery driven.  You are also an effective communicator with highly developed written and verbal communication skills; in addition we would also like to see;

  • A clear and experience-based understanding of how to develop, implement and operate a risk based Assurance Framework and related culture in a technology environment.
  • A highly developed understanding of the “3 lines of defence” model.
  • Strong practical experience in managing the delivery a CSA Program and effectively managing roadblocks.
  • Experience in managing and working with strategic partners
  • CPA/CA qualification specialising in audit and assurance

What else should I know about working at Telstra?

You will be constantly amazed at the wealth of knowledge and experience that exists in Telstra, and will learn something new every day. What you’ll enjoy the most is that there is always something new to work on and someone new to meet and learn from.

We're on a journey to transform from a modern day telco to a future focused tech co. That means major innovations in our products and services, systems and processes, culture and mindset – and that's where our people come in, come and join us on our journey!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit

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