ABOUT THE ROLE - This is a 6 month secondment/fixed term role.
You will create an environment of personalised service, where the team take ownership of the whole experience, anticipate customer needs deliver an exceptional customer experience. Telstra Country Wide is responsible for serving customers in metropolitan, regional, rural and remote areas of Australia through our retail network – which includes Telstra Stores, licensees, retailers and partners. We provide telecommunications products and services, from home and mobile phones and devices, to fixed and wireless internet and Pay TV services. The key commercial objective for Telstra Country Wide Retail Stores is to maintain market share in all products whilst driving best practice customer service levels in all channels.
The Assistant Store Leaders will be accountable of leading inspiring and developing a team within the store to achieve sales targets, customer service targets and other key business objectives. This role is also accountable for the recruitment, coaching, succession planning and direct team leadership.
Your key accountabilities include:
WHAT YOU’LL BRING
We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex