Level 1/Level 2 Help Desk Support

Techstream Solutions


  • North Beaches based
  • Excellent Opportunities to up-skill through experience and training
  • Great working conditions within a professional team

About Tech Stream Solutions

Tech Stream Solutions has been in operation for the past 15 years providing a high level of managed IT services to a range of clients focusing on consultancy, IT projects, onsite IT services and Help Desk support to name a few. We are now in the position to offer a great opportunity for an experienced Systems Engineer to join our team in a hands-on role across a range of technical areas within various IT environments. The role will offer exposure to clients across a vast range of industries from boutique businesses to large national organizations. If you are looking for a role where you can join a vibrant and growing organization with the ability to further your career in Information Technology, this could be the role for you.

Job Description

We require a Level 2 Systems Engineer with experience managing and maintaining networks, servers and systems. This role will require you to use your skills to provide customer service focused remote and onsite support to our clients. You will also be involved in the delivery of projects.

The Successful Applicant

  • You must have a minimum 3 years’ experience in the same or similar position.
  • Strong written and oral communication skills, with the ability to present ideas and collaborate in teams
  • Ability to understand technical issues and clearly articulate solutions to clients
  • Strong Desktop Support: Microsoft Windows 7/8 and 10, Microsoft Office, Desktop Hardware
  • Good knowledge of server environments, Exchange and Active Directory administration
  • Windows Server 2008, 2012 / SBS – support and administration (MCSA or equivalent knowledge)
  • Exchange 2007, 2010, 2013, Office 365 – support and administration
  • Sound understanding of Networking - TCP/IP (V4), DHCP, DNS, Routing, Switching and Firewalls
  • Hypervisors (Hyper-V 2012 or VMWARE) – support and administration
  • Outstanding customer service ethic and experience
  • Must have experience in Service Desk telephone and incident management software
  • Ability to document and create new processes and procedures where required
  • Must be committed to following procedures and processes
  • Be self-motivated

Desirable:

  • Preferably has ITIL certifications
  • Microsoft MCSE or equivalent industry certification
  • Previous experience working within a MSP
  • Experience using Labtech RMM

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