Technical Expert


In an industry that’s constantly changing, Telstra is at the forefront of technology innovation.

This role will ensure to proactively manage the enterprise network services via agreed deliverables to provide the best customer experience using new tools, technologies and automation. 

This role will provide high customer service levels, timely resolution of incidents and problems achieving reduction of cycle time, change and service request fulfilment, completion of RCA and be a key part of high performing team.

Your Key responsibilities include the following, but not limited to:

  • Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra
  • Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures.
  • Responsibilities includes incident management, problem management, change management and service request fulfilment functions. Ensure to respond and resolve incidents & problems. Complete change and service requests within agreed timelines or change window.
  • Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.
  • Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised.
  • Act as an escalation contact for NOC team.
  • Provide input into and maintain technical documentation.
  • Participate in on-call roster to provide after hour support.
  • Prepare process documentation to describe how networks, infrastructure, products and services operate.

What you’ll bring

 Ideally you will have Bachelor’s degree in Engineering / Telecommunications or equivalent.  Minimum 5 years of experience in telecommunication industry including experience working in a service provider or large enterprise environment. High level of experience with Cisco, Juniper and/or Arista enterprise routers & switches.  Cisco CCNP (Data, Voice, Security or Data Centre).

 Highly Desirable

 CCIE Switching/Routing

  • ITIL v3 certification
  • Experience with Network Management Systems (SSH, SNMP, AAA, Syslog, SolarWinds, Netcool, Infovista, Infoblox, BMC Remedy).
  • Knowledge of Riverbed, F5, Cisco GET VPN, IPTEL, Nexus, ACI
  • Unix/Linux skills and knowledge of SPLUNK, BNA, Node Red

 If you're looking to take the next step in your career, then please connect with what you love and apply today! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. This role can be performed from multiple locations across Australia. To learn more, visit tel.st/allrolesflex


In an industry that’s constantly changing, Telstra is at the forefront of technology innovation.

This role will ensure to proactively manage the enterprise network services via agreed deliverables to provide the best customer experience using new tools, technologies and automation. 

This role will provide high customer service levels, timely resolution of incidents and problems achieving reduction of cycle time, change and service request fulfilment, completion of RCA and be a key part of high performing team.

Your Key responsibilities include the following, but not limited to:

  • Perform or participate in complex, specialised technical investigations to determine/confirm system and design standards and performance parameters for the networks, infrastructure, products and services supplied and operated by Telstra
  • Deliver and/or develop technical training, updates & or briefings to staff to ensure understanding of process & procedures.
  • Responsibilities includes incident management, problem management, change management and service request fulfilment functions. Ensure to respond and resolve incidents & problems. Complete change and service requests within agreed timelines or change window.
  • Diagnose and restore complex issues with the networks, infrastructure, products and services supplied and operated by Telstra.
  • Provide pro-active Change management with customers to ensure that customer impact of service/network changes and planned outages are minimised.
  • Act as an escalation contact for NOC team.
  • Provide input into and maintain technical documentation.
  • Participate in on-call roster to provide after hour support.
  • Prepare process documentation to describe how networks, infrastructure, products and services operate.

What you’ll bring

 Ideally you will have Bachelor’s degree in Engineering / Telecommunications or equivalent.  Minimum 5 years of experience in telecommunication industry including experience working in a service provider or large enterprise environment. High level of experience with Cisco, Juniper and/or Arista enterprise routers & switches.  Cisco CCNP (Data, Voice, Security or Data Centre).

 Highly Desirable

 CCIE Switching/Routing

  • ITIL v3 certification
  • Experience with Network Management Systems (SSH, SNMP, AAA, Syslog, SolarWinds, Netcool, Infovista, Infoblox, BMC Remedy).
  • Knowledge of Riverbed, F5, Cisco GET VPN, IPTEL, Nexus, ACI
  • Unix/Linux skills and knowledge of SPLUNK, BNA, Node Red

 If you're looking to take the next step in your career, then please connect with what you love and apply today! 

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. This role can be performed from multiple locations across Australia. To learn more, visit tel.st/allrolesflex

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