Workforce Planner - Scoresby


Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX-listed companies: The Lottery Corporation, Australia’s largest lottery company, and new Tabcorp, a leading diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

What you’ll do 

  • Monitor break/fix job tasks, ensuring Field Technicians are working efficiently and resources are utilised to meet or exceed Service Level Agreements (SLA’s).
  • Provide support to the Field as a first point of contact in relation to logged jobs.
  • Maintain rosters, working in conjunction with Customer Operations Manager.
  • Liaise with and advise schedule planned works with Field Technicians and Venues.
  • Maintain the accuracy of fault incident data and part movements.
  • Contribute to the efficiency of the group by notifying the Customer Operations Manager of all delays in delivering prompt resolutions and potential SLA breaches as soon as they are observed.
  • Prepare and complete all reports as required.
  • Build and maintain relationships within the national scheduling team.

What you’ll bring 

  • Experience in call centre or similar environment desirable.
  • Required to have an understanding of local/State geography.
  • Ability to communicate clearly (both written and verbal).
  • Proven ability to work to timeframes.
  • Well organised.
  • People management capability.
  • Problem solving-analytical skills.
  • Computer literate – able to adapt to working across multiple systems.
  • Intermediate Word, Excel.
  • Quick Learner.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

  • A “say yes” approach to flexible working to meet your individual needs
  • A multitude of leave types such cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
  • We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
  • We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
  • We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
  • We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp 

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. 

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible. 

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

COVID 

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

*Demerger subject to shareholder, court, regulatory and other approvals.

This role is based in Scoresby, Melbourne.


Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. Now we’re doubling our impact. We’re demerging, with a sharp focus on two new ASX-listed companies: The Lottery Corporation, Australia’s largest lottery company, and new Tabcorp, a leading diversified wagering operator and gaming services provider. For the next 12 months and beyond, we’re bringing the brightest minds together to go bigger and braver than ever. Game to join us?

What you’ll do 

  • Monitor break/fix job tasks, ensuring Field Technicians are working efficiently and resources are utilised to meet or exceed Service Level Agreements (SLA’s).
  • Provide support to the Field as a first point of contact in relation to logged jobs.
  • Maintain rosters, working in conjunction with Customer Operations Manager.
  • Liaise with and advise schedule planned works with Field Technicians and Venues.
  • Maintain the accuracy of fault incident data and part movements.
  • Contribute to the efficiency of the group by notifying the Customer Operations Manager of all delays in delivering prompt resolutions and potential SLA breaches as soon as they are observed.
  • Prepare and complete all reports as required.
  • Build and maintain relationships within the national scheduling team.

What you’ll bring 

  • Experience in call centre or similar environment desirable.
  • Required to have an understanding of local/State geography.
  • Ability to communicate clearly (both written and verbal).
  • Proven ability to work to timeframes.
  • Well organised.
  • People management capability.
  • Problem solving-analytical skills.
  • Computer literate – able to adapt to working across multiple systems.
  • Intermediate Word, Excel.
  • Quick Learner.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

  • A “say yes” approach to flexible working to meet your individual needs
  • A multitude of leave types such cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
  • We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
  • We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
  • We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
  • We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp 

We’re Australia’s largest gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise and thrill. 

Our 4,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; Tatts, TAB, Sky Racing, Sky Sports Radio and MAX. As an ASX listed company we’re proud to shape our industry for the better. Because together, anything’s possible. 

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au 

COVID 

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

*Demerger subject to shareholder, court, regulatory and other approvals.

This role is based in Scoresby, Melbourne.

Are you viewing this job on LinkedIn? Click here to apply