Service & Sales Consultant

Stockland


12 month contract opportunity to support our sales teams and deliver a first-class experience to all customers and stakeholders.

Duties

Our Place

Stockland was founded in 1952 with a vision to "not merely achieve growth and profits but to make a worthwhile contribution to the development of our cities and great country". Today we reflect this vision by helping to create thriving communities where people live, shop and work as one of the largest diversified property companies in Australia. Our approach is underpinned by our purpose "we believe there is a better way to live". This is brought to life by over 1,400 employees who are guided by our values of community, accountability, respect, and excellence (CARE).

Your Role

As a valued member of our team, you will be responsible for providing support to our sales teams through best-practice lead management and customer experience.

Your responsibilities include:

  • Handling wide range of incoming enquiries
  • Providing a quality, empathetic customer experience
  • Participating in outbound call campaigns to reach out to customers in relation to Stockland initiatives and increase conversion and sales
  • Nurturing and qualifying sales leads to provide phone based support to the sales leaders associated with the Stockland projects and communities
  • Assist with all aspects of the sales conversion process, deploying quality data enrichment processes
  • Enhance Stockland's Leadership position and reputation through sustainable and responsible practices
About You

The successful candidate will have:

  • Experience in a customer centric role in a sales and service environment
  • Exemplary communication skills, both verbal and written
  • Experience managing customer data and relevant information in a customer relationship management (CRM) system
  • Sales and lead-nurturing orientation
  • The ability to work collaboratively and influence desired outcomes with a range of key stakeholders across multiple business unit
  • Self-initiative and ability to think outside the box
  • Salesforce experience is highly desirable
  • Working weekday afternoons/evenings (until 8pm) and weekends (until 1pm), this role would suit a candidate who is studying or seeking a flexible work arrangement.

Why Stockland?

This is a fantastic opportunity to work in a role that is critical to the continued success of our sales teams and offers strong potential to grow your career at Stockland. This role would suit a candidate who is studying or seeking a flexible work arrangement.

At Stockland, we value diversity and aim to create a vibrant and inclusive workforce which is reflective of the communities in which we operate. We also value flexibility and are committed to ensuring it is not just supported, it is encouraged. We want employees to work in ways that suit their life and the nature of their role, so they feel able to meet their work life commitments and support their wellbeing. Stockland could be 'your place' too.

Apply today - Stockland - It's your place


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