Customer Care Officer, Stockland Rockhampton (Perm Part-Time)


This is a permanent part-time role working 17 hours per week. A roster will be supplied but flexibility is a must for this role. You must be available to work at short notice and on weekends and Thursday nights in line with the Centre’s core trading hours.

Your Role 

This Customer Care officer role is an exciting customer facing role based in our large busy Stockland Rockhampton retail centre. Based on our customer service desk, you will be tasked with providing superior customer service as well as support to the centre management team. You will demonstrate your administration and computer skills and be able to work effectively as a team. Your outstanding communication skills will be tested as you strive to achieve great results for our customers.

Your responsibilities:

  • Address diverse customer’s needs and values and provide an exceptional service to our customers in line with Stockland’s brand essence
  • Gather, qualify, and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business
  • Support in implementation of all marketing campaigns at Customer Care Desk in accordance with campaign action plans
  • Manage all duties associated with the running of the Customer Care desk within the centre
  • Maintain strong relationship with centre retailers, contractors, and employees

About You 

You will have a passion for providing customer service that goes above and beyond and bring with you a team focused "can-do" attitude. In addition, you will also have: 

  • Prior experience delivering great, face to face customer/client service 
  • Excellent interpersonal and communication skills 
  • Sound administrative skills and working knowledge of MS Office, including Word, Excel, and Outlook 
  • Strong attention to detail and a keen ability to show initiative 
  • Ability to stay calm under pressure and a resilient attitude
  • The ability to deal with multi-cultural customers from different backgrounds

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au

Apply today – Stockland – it's your place.

 


This is a permanent part-time role working 17 hours per week. A roster will be supplied but flexibility is a must for this role. You must be available to work at short notice and on weekends and Thursday nights in line with the Centre’s core trading hours.

Your Role 

This Customer Care officer role is an exciting customer facing role based in our large busy Stockland Rockhampton retail centre. Based on our customer service desk, you will be tasked with providing superior customer service as well as support to the centre management team. You will demonstrate your administration and computer skills and be able to work effectively as a team. Your outstanding communication skills will be tested as you strive to achieve great results for our customers.

Your responsibilities:

  • Address diverse customer’s needs and values and provide an exceptional service to our customers in line with Stockland’s brand essence
  • Gather, qualify, and quantify customer feedback, complaints and compliments and effectively communicate these to the Stockland business
  • Support in implementation of all marketing campaigns at Customer Care Desk in accordance with campaign action plans
  • Manage all duties associated with the running of the Customer Care desk within the centre
  • Maintain strong relationship with centre retailers, contractors, and employees

About You 

You will have a passion for providing customer service that goes above and beyond and bring with you a team focused "can-do" attitude. In addition, you will also have: 

  • Prior experience delivering great, face to face customer/client service 
  • Excellent interpersonal and communication skills 
  • Sound administrative skills and working knowledge of MS Office, including Word, Excel, and Outlook 
  • Strong attention to detail and a keen ability to show initiative 
  • Ability to stay calm under pressure and a resilient attitude
  • The ability to deal with multi-cultural customers from different backgrounds

The Stockland Proposition

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date

Agencies should note that unsolicited resumes will not be accepted for this position and Stockland will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved process. Where appropriate, the Careers @ Stockland Team will work with our preferred panel of agencies to source candidates for roles. Please submit any queries relating to the approved process of submitting candidate resumes or Stockland’s preferred agency panel to careers@stockland.com.au

Apply today – Stockland – it's your place.

 

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