Customer Service Representative - Flexible Hours

  • Answer inbound calls from existing customers
  • Provide solutions to enquiries about salary packaging
  • Sydney CBD

About Smartgroup Corporation:
Smartgroup is an award winning ASX listed company. We simplify salary packaging, fleet management and a range of other employee management services for organisations across Australia. Smartgroup have won Aon Hewitt’s Best Employer Award and are award winners for AFR Most Innovative Company and CSIA Australian Service Excellence. We are committed to service excellence, employee engagement and innovation.


About the role: 

We pride ourselves on our excellent customer service and we’re looking for another team member to join our fun-loving team and make a difference! This is an entry level role and we’re flexible with hours – the hours could be three days per week, but would also suit someone seeking full-time work now or in the near future.

You will be responsible for:

  • Answering inbound calls from customers regarding our salary packaging services
  • Providing proactive solutions to customer enquiries
  • Updating customer records on our CRM system

To be successful in the role, you will have:

  • Strong customer service background in any industry – phone based or face to face
  • Exceptional communication skills and a professional phone manner
  • Ability to explain complex information in a simple manner
  • Strong problem solving skills
  • High level of attention to detail and accuracy
  • Demonstrated ability to work under pressure
  • Excellent time management, organisational and prioritisation skills

We are an equal opportunity employer and are committed to principles of diversity in the recruitment of all roles.

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