Customer Service Representative - Flexible Hours

  • Answer inbound calls from existing customers
  • Flexible hours or full time
  • Sydney CBD 

The role

We pride ourselves on our excellent customer service and we’re looking for another team member to join our fun-loving team and make a difference! This is an entry level role and we’re flexible with hours – the hours could be three days per week, but would also suit someone seeking full-time work now or in the near future.

What you will be doing:

  • Answer inbound calls from customers regarding our salary packaging services
  • Provide proactive solutions to customer enquiries and update customer records
  • Embrace and exceed targets in a fast-paced environment


About You 

  • Customer service experience (retail, call centre or hospitality)
  • Excellent and clear communication skills and a professional phone manner
  • Ability and willingness to learn quickly
  • Strong problem-solving skills

What’s in it for me?

  • Work-life balance – work flexible hours if you’d like
  • Join a highly engaged, high performing team
  • ASX listed, award winning company
  • Employee benefits that increase with tenure
  • Team building – social events and sport teams
  • Free fruit and monthly massages

About Us

At Smartgroup, we simplify salary packaging, fleet management and a range of other employee management services for organisations across Australia. We are an ASX listed 1 billion capital market business, successfully completed 14 acquisitions since 2009, have won Aon Hewitt’s Best Employer Award and are award winners for AFR Most Innovative Company and CSIA Australian Service Excellence.

We are an equal opportunity employer and are committed to principles of diversity in the recruitment of all roles.

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