Service Consultant, Cowes VIC

  • Are you a people person who enjoys helping customers meet their needs?
  • Work with a team that values collaboration and innovation
  • Entry level position to one of Australia's top retail banks

About The Role

Role Location: 41 Thompson Ave, Cowes, VIC, 3922

Role Type: 12 month fixed term contract

Shift Schedule: 21.75 hours per week

Wednesday: 9:00am – 4:30pm
Thursday: 9:00am – 4:30pm
Friday: 9:00am – 5:15pm

The role is required to meet customers' financial transaction needs and contribute to branch performance to outperform business objectives by adopting positive relationship-based service and sales approach that demonstrates genuine concern for identifying the complete financial needs of customers.

About You

To grow and be successful in this role, you will ideally bring the following:

Essential Skills:

  • Strong interpersonal, verbal and written communication skills
  • Cash handling experience
  • Understanding of Customer Service principles and practices

Desired Skills:

  • Knowledge of transactional products
  • Computer literacy
  • Some experience in sales

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.


We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code AUS083609


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