Travel Consultant - 12 months Fixed Term - Permanent Part Time

  • Flexible days and hours
  • Sydney CBD location

About You

You are an experienced and energetic Travel Consultant who will provide exceptional customer service and support for all business units throughout Australia and New Zealand. You will help consolidate and reduce travel costs and improve service and quality. You possess sound time management skills, a high level of attention to detail and demonstrate exceptional moral values in everything you do.

About the Role

In this critical role you will coordinate travel including air and charter, hotel bookings, car hire and rail; offer suggestions and advice to travellers on their requested route; ensure appropriate travel approvals are requested and received prior to ticketing; ensure the lowest fare is always quoted. Other responsibilities will include issuing accurate air tickets and travel documents; effectively managing the GDS queue; providing training and guidance regarding Serco's online booking tool, Concur; and providing assistance to the Travel Manager as required.

This role provides the flexibility to work 22.8 hours over three to four days which includes your availability to work Fridays.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour.
  • Fares and Ticketing I and II qualifications.
  • Extensive experience with SABRE (GDS).
  • Working knowledge of CONFERMA and BSP.
  • Knowledge and experience of Published and Nett Fare ticketing, Airline Reissues, Airline Revalidations, EMD's and airline credits.
  • Working knowledge of domestic and international fare tariffs.
  • Thorough understanding of online booking tools and travel profile maintenance.
  • Exceptional customer service and communication skills.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.


About Us

Within our Group Corporate teams, we collaborate and support the operational arms of Serco’s Asia Pacific division. We problem solve and innovate across a range of disciplines including Corporate Affairs, Finance, Information Technology, Legal, Sales and Bids.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit

Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the 'Apply Now' button.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

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