NSW - Field Support

Who are we?

Ranked as one of the Top 10 places to work by Randstad Australia, and a LinkedIn global top 25 employer, Schneider Electric offers not only a great career but an organisation that offers flexibility in the way you work so as you can balance your work and personal life. Were in the energy management and automation business, but what does that mean?

We develop connected technologies and solutions to manage energy and process in ways that are safe, reliable, efficient and sustainable. Our technologies ensure that Life Is On everywhere, for everyone, and at every moment.

What do we stand for?

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion and work-life integration – we’re a great place to work but we are continually striving to be the best place to work!

What is the role?

Based in contemporary surroundings in our Macquarie Park location, invitations are now open to those wishing to pursue a 12-month FTC as a Field Support Agent. A diverse role, primarily you will provide field support and chargeable services for Schneider’s Smart Space automation products to our end users and partners. 

The core of this role is the provision of Level 3 technical support, seeing you leverage your understanding of home and building automation (electrical & lighting) together with providing site audits for extended warranty, and get involved in small works projects as required.

Key responsibilities will include: 

  • Maintain positive relationships with customers (internal and external)
  • Ensure open communication and maintain positive working relationships within the business
  • Build trust, credibility within the business by providing quality and timely technical advice
  • Provide service and customer support during field visits or dispatches
  • Diagnose errors or technical problems and determine proper solutions
  • Cooperate with technical team and share information across the organisation
  • Service existing accounts by analysing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
  • Design, customise, create and deploy automation solutions for partners on site
  • Customer consultation, site readiness preparation, start-up monitoring, assist and training
  • Conduct on and off-site training to internal and external customers

Why you?

You are someone who gets excited by innovation. You are a highly driven and confident professional who wants to work for a values based organisation whose solutions are leading edge. 

You understand the building automation space and have possibly previous experience as a system integrator or Electrician. Importantly, you understand electrical distribution and control systems, and can troubleshoot, test, repair and service these control Systems. And a cornerstone to all of this is the provision of top level customer support and service.

Why us?

At Schneider Electric, we are open, we value differences, we listen, we learn, connect, and collaborate with others.  We are passionate about our customers, our people, our business and our technology. We are positive in our approach to finding solutions that better our lives.

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